A6020412050904_3

60 Noises in the sunroof mechanism
60 20 41 2050904/3 May 6, 2020. Supersedes Technical Service Bulletin Group 60 number 18-23 dated
December 5, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2018
000001 - 050429
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Warranty (Updated Claim Type)
2
12/05/2018
Revised Service (Added Steps 4-9)
Revised Warranty (Updated Labor Operations and Claim Type)
1
03/29/2018
Initial publication
Customer states:
 Various squeaks, noises, or rattles are heard in the sunroof area. The noises are more easily heard when the
sunroof is in the fully closed or tilted position. If the sunroof is fully open, there is no noise.
Technical Background
During a certain production period, the sunroof mechanism sliding rails were contaminated with a lubricant
incompatible with the approved lubricant. When the correct approved lubricant was applied to these contaminated
areas the correct lubricant did not adhere to these areas. These areas were then susceptible to noises when in
contact with adjacent components of the sunroof mechanism.
Production Solution
The production process was corrected.
Page 1 of 7
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
1. The areas of contamination
will need to be thoroughly
cleaned and dried, then the
correct lubricant can be
applied. Open the Panoramic
sunroof fully. While Figure 1
shows the glass panel
removed for clarity, the glass
panel does not need to be
removed to perform this
operation.
Figure 1. Sliding rails exposed showing the area of contamination.
2. Thoroughly clean the areas of
the sliding rails shown in the
illustration with All Purpose
Cleaner G 065567A2 and a
lint-free cloth. The area to
clean is 15 cm from the
rearmost edge of the rail.
Perform this cleaning
procedure to both sides.
Figure 2. Area of the sliding rail to be cleaned.
3. Finally, lubricate the cleaned areas with Special Lubricant G 060567A2. Perform this lubrication to both
sides as well.
Page 2 of 7
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4. Completely open the glass lid.
The picture (Figure 3) shows
the locking mechanism in the
guide rail.
Figure 3. The locking mechanism in the guide rail.
5. In the next picture (Figure 4)
the cover has been removed
to show what causes the
noises.
Note:
Please do not remove
anything here.
The two components in the
circle touch each other and
rattle when the glass panel is
tilted. To fix the rattle, the
grease must get in between
the components.
Figure 4. The part that causes noise.
Page 3 of 7
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
6. Apply a pea-size amount of
grease on a small brush. Use
the special paste G 052 141
A2. Move the brush (as shown
in Figure 5) from front to
back through the locking
mechanism.
Tip: The direction of the
movement is very important,
otherwise, major damage
could be caused to the roof
system and the body.
Figure 5. How to apply the grease.
7. The next picture (Figure 6)
shows the mechanism
unlocked.
Figure 6. Unlocked mechanism.
Page 4 of 7
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8. The following picture (Figure
7) shows the mechanism
locked.
Note:
At the end of the repair, the
mechanism must be locked.
Figure 7. Locked mechanism.
9. Close the glass panel again. Verify that the condition has been resolved.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6028
Damage Code:
0020
Labor Operations:
Sliding roof cleaned with maintenance service
6005 2950
See SRT
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Claim Comment:
As per TSB #2050904/3
Page 5 of 7
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
G 065567A2
0.2
All Purpose Cleaner
G 060567A2
0.2
Special Lubricant
G 052141A2
Paste
0.1
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
Page 6 of 7
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
All parts and service references provided in this TSB (2050904) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 7 of 7
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.