23-001-20 REV. B
Service Bulletin Details
Public Details for: 23-001-20 REV. B
Leather instrument panel (ip) cover delaminating - x81 warranty extension this bulletin involves replacing upper leather ip covers that have suffered delamination issues. Customers may comment on the following:the upper leather ip cover is
Models from 2014
2014 JEEP GRAND CHEROKEE |
Models from 2013
2013 JEEP GRAND CHEROKEE |
Models from 2012
2012 JEEP GRAND CHEROKEE |
Models from 2011
2011 JEEP GRAND CHEROKEE |
NUMBER: GROUP: DATE: 23-001-20 REV. B 23 - Body March 31, 2020 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC. This bulletin supersedes Service Bulletin 23-001-20 REV. A, dated January 29, 2020, which should be removed from your files. All revisions are highlighted with **asterisks** and include an updated parts table. SUBJECT: Leather Instrument Panel (IP) Cover Delaminating - X81 Warranty Extension OVERVIEW: This bulletin involves replacing upper leather IP covers that have suffered delamination issues. MODELS: 2011 - 2014 (WK) Jeep Grand Cherokee NOTE: This bulletin applies to vehicles within the following markets/countries: North America. SYMPTOM/CONDITION: Customers may comment on the following: • The upper leather IP cover is delaminating or separating. DIAGNOSIS: If the customer describes the symptom/condition listed (Fig. 1) , perform the Repair Procedure. Fig. 1 IP Upper Cover Delamination 1 - Examples Of Cover Delamination 23-001-20 REV. B -2- PARTS REQUIRED: **Qty. 1 Part No. 06511907AA Description Steering Wheel Bolt 1 6510206AA Steering Column Intermediate Shaft Bolt** Qty. Campaign Part No. (Use these part numbers to order parts) 1 (AR) CXBEX811AA 1 (AR) CXBEX812AA Reference Part Description No. (DO NOT ORDER PART NUMBERS) IP Base Panel Overland and SRT8 1TP03DX9AA or 1TP03XDBAA 1TP03HL9AA IP Base Panel Overland and SRT8 1 (AR) 1 (AR) CXBEX813AA CXBEX814AA 1TP03JTLAA 1TP031XTAA IP Base Panel Overland and SRT8 IP Base Panel Overland and SRT8 1 (AR) 1 (AR) CXBEX815AA CXBEX816AA 1TP25DX9AB 1TP25HL9AB IP Base Panel Overland LHD IP Base Panel Overland LHD 1 (AR) 1 (AR) 1 (AR) CXBEX817AA CXBEX818AA CXBEX819AA 1TP25JTLAB 5MC26DX9AB 6TW85LS5AB IP Base Panel Overland LHD IP Base Panel Overland RHD IP Base Panel Overland, Limited 1 (AR) 1 (AR) CXBEX81AAA CXBEX81BAA 5QX861W1AB 5QX87HL1AD IP Base Panel Overland IP Base Panel Overland 1 (AR) 1 (AR) 1 (AR) CXBEX81CAA CXBEX81DAA CXBEX81EAA 5QX941X9AA 5QX951SFAA 5QY061DBAA IP Base Panel Limited IP Base Panel Limited IP Base Panel SRT8 1 (AR) 1 (AR) CXBEX81FAA CXBEX81GAA 5QY681DBAA 5QZ301S5AA IP Base Panel SRT8 RHD IP Base Panel Limited RHD NOTE: • Attention parts managers. Look up part numbers in StarParts and view pictures (media), in order to verify the correct color upper IP cover needed by vehicle. Use the campaign part numbers to order parts. • This service bulletin does not cover replacement of all covers. Only replace upper IP covers showing delamination issues. -3- 23-001-20 REV. B REPAIR PROCEDURE: CAUTION! This bulletin requires a unique pre-approval process. Failure to capture digital photos and obtain pre-approval through the process noted below may result in the claim being denied. NOTE: • To obtain pre-approval for this Repair Procedure, submit digital photos of the VIN, IP cover at the A-pillars, IP cover damage (Fig. 1) and an entire width of the IP cover (Fig. 2) . • Submit all digital photos to the following email address: [email protected] Fig. 2 Entire Width Of IP Cover For Claim Submittal NOTE: A new steering wheel bolt must be used for the Repair Procedure. 1. Were digital photos taken of the VIN, IP cover at both A-pillars, IP cover damage and the entire width of IP cover submitted and approval given? • YES>>> Proceed to Step 2 of the Repair Procedure. • NO>>> Take photos of the VIN, IP cover at both A-pillars, IP cover damage and the entire width of IP cover and submit for approval. 2. Replace the upper IP cover. Refer to the detailed procedures available in DealerCONNECT > Service Library> under: 23 - Body/Instrument Panel/Cover, Instrument Panel/Removal/ Installation. POLICY: Vehicles included in this Service Bulletin have a warranty extension to a 6 month warranty period for this repair. See Warranty Bulletins: U.S. D-19-29, Canada SAB 2019-22 and Mexico CAS044-19 for details associated with the warranty extension. TIME ALLOWANCE: Labor Operation No: Description Skill Category Amount 23-11-14-9B Instrument Panel, Upper Replace (1 - Semi-Skilled) 6 - Electrical and Body Systems 3.5 Hrs. FAILURE CODE: ZZ Service Action