18NA180

Service Bulletin
Bulletin No.:
18-NA-180
Date:
May, 2020
WARRANTY ADMINISTRATION
Subject:
Brand:
Buick
Cadillac
Chevrolet
GMC
Warranty Administration – High Voltage Battery Exchange Process and Transaction
Submission Information
Model:
GM
Passenger
Cars and
Trucks
Model Year:
from
VIN:
to
from
to
-
-
2020 and Prior
Involved Countries
Transmission:
Hybrid/EV
-
United States and Canada
High Voltage Battery Exchange Process
and Transaction Submission
Information
Lithium Ion batteries (packs and sections) must be
obtained through a GM authorized Battery Service
Center (BSC) (Electronic Service Center (ESC) in
Canada) for all repairs, and pre-approved through the
GM Technical Assistance Center (TAC) for full battery
packs on restriction. Once approved through TAC,
contact the following for part exchange:
• U.S. Dealers: Contact Speirs New Technologies
Battery Service Center (BSC) at (405) 605-8096.
• Canada Dealers: Contact York Electronic Service
Center (ESC) at (888) 650-9675.
Copyright 2020 General Motors LLC. All Rights Reserved.
Propulsion:
Reference Information Table
The following reference information table is a summary
of model years, vehicles, components, applicable
bulletins, Labor Operations, and eligible Administrative
Allowances. This list is subject to change. Components
referenced in the table below are covered per the terms
of the New Vehicle Limited Warranty for a minimum
period of 8 years or 100,000 miles (160,000 km),
whichever comes first. Certain emissions coverages
may have a longer coverage period. Refer to the
vehicle’s Limited Warranty and Owner Assistance
Information booklet for warranty details.
Important: High Voltage Battery Sections are no
longer under General Motors TAC restriction.
Page 2
May, 2020
Bulletin No.: 18-NA-180
Reference Information
Bulletin
Number
Labor Operation
(Refer to LTG for
Published Times)
Net / Admin
Allowance*
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2018-2019 Buick
LaCrosse
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Cell
Battery Module)
2014-2016
Cadillac ELR
Drive Motor Battery Replacement
Drive Motor Battery Section (Cell
Battery) Replacement
19-NA-214
5031030 (Battery)
5030290 (Battery
Section)
$400.00 (Battery)
$250.00 (Battery
Section)
2017-2018 Cadillac
CT6 Plug-in
Hybrid EV Battery Pack
Replacement
19-NA-203
5031630 (Battery)
$500.00 (Battery)
2013-2014 Chevrolet
Malibu ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2014 Chevrolet
Impala ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2014-2016 Chevrolet
Spark EV
Drive Motor Battery Replacement
19-NA-192
5031030 (Battery)
$400.00 (Battery)
2016-2019 Chevrolet
Malibu E2 HEV
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
18-NA-236
5031030 (Battery)
5030410 (Section)
$400.00 (Battery)
$250.00 (Section)
2011-2019
Chevrolet Volt
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
19-NA-214
5031030 (Battery)
5031700 (Section)
$400.00 (Battery)
$250.00 (Section)
2016-2018 Chevrolet
Silverado
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Module)
2016-2018 GMC
Sierra
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Module)
2017-2020 Chevrolet
Bolt EV
Drive Motor Battery Replacement
19-NA-194
5031030 (Battery)
5030410 (Section)
$500.00 (Battery)
$250.00 (Section)
Applicable Vehicles
Component
2012-2016 Buick
LaCrosse
2012-2017 Buick
Regal
*An additional $20 administrative allowance for processing the exchange may be added to the listed amount.
Battery Returns
For complete exchange procedure information, refer to
Service Bulletin for the applicable product in the table
above. Failed battery and a copy of the job card must
be returned within 30 days of receipt of the exchange
component.
Bulletin No.: 18-NA-180
May, 2020
Page 3
Warranty Information
Labor Operation
Labor Time
Parts
Net / Admin Allowance
Use Labor Operation in
Applicable Bulletin or Labor
Time Guide
Use Published Labor Time in
Applicable Bulletin or Labor
Time Guide
Do Not Submit High Voltage
Battery or Battery Section
Part Numbers*
Submit Part Allowance Per:
Applicable Bulletin (see Table
for Reference)**
*Warranty parts are sent to dealers at no charge and must not be billed on the Transaction.
**Add an additional $20 allowance for processing the return of the battery/battery section(s).
Version Information
Version
3
Modified
Released May 25, 2018
March 20, 2019 – Revised the Subject, added Model Year 2019 Buick LaCrosse and
changed the “status” of the 2018-2019 Buick LaCrosse, 2016-2018 Chevrolet Malibu,
2016-2018 Chevrolet Silverado and 2016-2018 GMC Sierra that were previously
categorized as “Yes” in the On TAC Restriction column to “No.” Added 2017-2019
Chevrolet Bolt EV Battery Section Labor Operation and Net / Admin Allowance
information and remove PIC6194 and PIT5513.
April 28, 2020 – Added the 2020 Model Year and updated the information under High
Voltage Battery Exchange Process and Transaction Submission Information, Reference
Information Table and Battery Returns sections.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION