TSB-20-54-002

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SUBJECT:
POOR SOUND QUALITY DURING HANDS-FREE
PHONE CALL WITH APPLE CAR PLAY
No:
TSB-20-54-002
DATE:
April 2020
MODEL:
See below
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
Customers may report poor sound quality when receiving or making a hands-free phone call using
Apple Car Play with the Smartphone Link Display Audio built by JVC Kenwood. Voice quality may get
worse and become muffled, making it hard for both parties to hear and understand each other.
This may be due to an improper parameter setting for echo and noise processing.
A software update is now available to address this condition. This TSB instructs dealers how to
update the Smartphone Link Display Audio in the affected vehicles listed.
AFFECTED VEHICLES
The following models equipped with the JVC Kenwood Smartphone Link Display Audio:
D 2017 - 2019 Outlander
D 2018 - 2019 Outlander PHEV
!! IMPORTANT !!
READ ENTIRE BULLETIN BEFORE ATTEMPTING THIS PROCEDURE!
REQUIRED EQUIPMENT
The update procedure for all audio types requires a dedicated USB flash drive (a.k.a. thumb drive)
formatted to FAT32.
4 GB (or larger) USB
Flash Drive
A USB version 2.0 standard flash drive (thumb drive)
with a minimum capacity of 4.0 GB, formatted to
FAT32 is required for this procedure. Formatting to
FAT32 will erase all data from the flash drive. The flash
drive must have no other files or folders saved to it.
Dealers must obtain a flash drive locally. It should be
dedicated to this procedure and be kept in a safe place
to use when customers ask about any of the conditions
mentioned in the PURPOSE section on page 1.
NOTE: Always use a flash drive from a known manufacturer. Some novelty and other lower quality flash
drives may not function correctly for this procedure, even though formatted to FAT32. If you are unable
to have the flash drive begin or complete the process, try a flash drive from a different manufacturer.
! CAUTION
Be sure to copy ONLY the correct Software Version for the vehicle you are updating
to the flash drive. Updating a vehicle with another model's software may affect model specific
parameters, such as vehicle information not displaying correctly.
Copyright 2020, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4912)
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DISPLAY AUDIO SOFTWARE VERSION CHART
Version Information (Settings screen)
Old Versions*
New
Software Version Info
(Service Menu screen)
B, D, E, I, L, N, O, Q, 1E, 1G, 1H
1I
4.4.0106.0500
Model*
2017-2019 Outlander
2018-2019 Outlander PHEV
* Any of these versions may be displayed before this software update is applied.
UPDATE PROCEDURE
A. Download Software Update File from MDL
NOTE: The software update file must be downloaded to a USB flash drive on a non-MEDIC PC. The file
CANNOT be downloaded using the MDL access on your MEDIC.
!! IMPORTANT !!
Dealers must NOT provide software updates or instructions directly to
customers.
1.
On your PC desktop, create a new folder and title it
“Hands-Free Apple Car Play Audio Update.”
2.
Open a web browser and access the MDL.
3.
From the MDL Main Page, choose “service” ->
“service tech resources.“
4.
In the LH column, under “service tech resources,”
click on “Hands-Free/Apple Car Play Audio
Update.”
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5.
Click on the “DOWNLOAD” button.
6.
When the “File Download” window appears, click
“Save as.”
NOTE: A download progress window will appear. Do not
click on the “Cancel” button.
The download progress window will close when the
download is complete.
7. A “Save As” window will appear.
8.
In the window, navigate to your new folder (e.g.,
“desktop\Hands-Free Apple Car Play Audio
Update”) and click to select it.
9.
Click “Save” in the window.
NOTE: A download progress bar will appear. Depending
upon your connection, it can take a few minutes to
download the file.
10. When download is completed, Click “Open folder.”
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11. A File Explorer window opens showing the zip file
in the destination folder created earlier.
12. Select the Zip file, right-click, and select “Extract
All…“ to extract the files to this folder.
13. Click “Extract” in the window.
NOTE: A progress window will appear. Depending upon
your connection, it can take several minutes to extract
the file.
The window will close when the extraction process is
complete.
14. A new File Explorer view shows the extracted
folder. You may keep this window open for the next
process (Transfer Files to USB Flash Drive).
NOTE: Keep a copy of the “Hands-Free Apple Car Play Update” files on your PC in case your USB flash
drive is lost or damaged.
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B. Transfer Files to USB Flash Drive
! CAUTION
This procedure includes steps to determine the USB flash drive file format and
reformat it to FAT32 if necessary. If you must reformat your USB flash drive MAKE SURE YOU DO
NOT REFORMAT YOUR HARD DRIVE. On newer PCs, the C:\ drive usually contains the PC's
operating system and the D:\ drive is usually the factory image backup. If you mistakenly select
either of these drives, it will be reformatted and all data on that drive will be erased.
1. Check your USB flash drive's format.
a.
Connect your flash drive to a USB port on your PC.
b. Depending on your Windows version, a window may display with options. Select the option
to “Open folder to view files.”
If you do not see the option window, open File Explorer. Right click on the “Start” button
at the lower left corner of your screen. Depending upon your Windows version, click
“Explore” or “File Explorer.”
NOTE: The instructions below are for a PC with Windows 10 operating system.
c.
A new window opens. Locate your flash drive
[e.g., USB Drive (E:)] in the left hand column.
d. Right-click on the drive and a menu will appear.
Click “Properties” at the bottom of the menu.
e.
The “Properties” window (shown) opens. Select
the “General” tab at the top of the window, and
check whether “File System” shows “FAT32.”
D
If your flash drive is NOT formatted to
FAT32, proceed to step 2 below for
formatting instructions.
D
If your flash drive is formatted to FAT32,
reformatting is not necessary. Proceed to
step 3.
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2.
Format the flash drive to FAT32 as follows:
a.
In the left column of the File Explorer window,
right‐click your USB drive [e.g., USB Drive (E:)] in
the left hand column.
b. From the list, select “Format." A window for
“Format" will appear.
c.
Confirm you have selected your removable
flash drive and NOT your hard drive.
d. Select “FAT32" in the list for “File system," and
press “Start.”
NOTE: Formatting the USB flash drive will take
several minutes.
! CAUTION
Formatting erases all data from the selected drive. Make sure you select your
USB Flash drive. IF YOU SELECT YOUR HARD DRIVE, e.g.,. “Local Disk (C:),” IT WILL BE ERASED AND
REFORMATTED. MAKE SURE YOU DO NOT SELECT YOUR LOCAL HARD DRIVE!!
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3.
Once the USB flash drive is formatted, open the
source folder (Hands-Free Apple Car Play Audio
Update), and open the folder that was extracted
from the zip file.
4.
Select and copy ONLY the necessary file folder for
the vehicle being updated to the USB flash drive:
D S_V4_4_0106_0500 (Outlander, Outlander PHEV)
NOTE: Do NOT transfer the zip file or the unzipped
folder.
NOTE: The transfer may take several minutes.
5.
When the transfer is complete, eject the USB flash
drive:
D
Newer PC: Right-click on the drive in File
Explorer, and select “Eject.”
Then remove the USB flash drive from your PC.
D
Older PC: Click the “Safely Remove Hardware”
icon from the system tray at the bottom right
of your computer screen. Remove the USB
flash drive from your PC when advised it is safe
to do so.
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C. Vehicle Preparation
1.
2.
Before beginning, inform the customer of the following, and obtain their consent to perform
the update:
D
This update will reset the Smartphone Link Display Audio back to the factory settings.
D
Any previously paired phones will need to be paired to the system again.
When customer consent is verified, write down all the customer’s audio presets and settings
in the table below.
PRESETS
AM
FM1
FM2
SXM*
* If applicable.
1
2
3
4
5
6
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D. Update Smartphone Link Display Audio in Vehicle with New Software
Outlander and Outlander PHEV
1.
For Outlander vehicles: Turn vehicle ON, and keep the engine idling for the entire update
procedure.
For Outlander PHEV: Put vehicle in READY mode for the entire update procedure.
2.
Plug in the USB flash drive containing the CORRECT software update file* for that vehicle into
the vehicle's USB port.
*Refer to step 4 of “B. Transfer Files to USB Flash Drive” in this TSB for correct file identification.
D
Depending on model year, USB ports are located inside the center console or in the front
lower dash. For front dual ports, either port may be used for the update.
Example of USB ports location on 2019 Outlander
Example of USB ports location on
2018 Outlander PHEV
NOTE: The images in the following procedure are for example only. Actual screens may vary slightly.
3.
Before starting the update process, confirm the
current software version.
a.
Touch the “Settings” icon on the Home screen.
b. On the Settings screen, touch the “Information”
tab and check the Version Information.
NOTE: If necessary, scroll to the right or left to see
the Information tab.
c.
Compare this to the version shown for the
applicable model in the “Display Audio
Software Version Chart,” on page 2 of this TSB.
d. If the version displayed matches one of the
“Old” versions for the model, then the
Smartphone Link Display Audio needs to be
updated with the new software.
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4.
Update the Smartphone Link Audio Display software.
a.
b
c
Push and hold the Power button for at least 1
second, until the audio unit beeps and the
screen goes blank.
b. Press and hold the area indicated in the upper
left of the screen for 5 seconds, until you hear
a beep, then release.
c.
Press and release the area indicated in the
lower right side of the screen. Then the “Service
Menu” will appear.
d. On the Service Menu screen, touch the “Next”
button to go to the next page.
e.
Touch the “SW Update” button on the Service
Menu.
f.
On the SW Udpate screen, touch the “Update”
button.
g. Touch “Yes” to start the software update.
NOTE: Do NOT turn the power OFF or remove the
flash drive during the update.
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The system will automatically reboot twice during
the update, ending with an “Update completed”
screen.
When the update is completed, the Home screen
should appear.
5.
Reset the Smartphone Link Audio Display system.
a.
On the Home screen, touch the “Settings” icon.
b. Touch the “System” tab.
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c.
Touch the “Reset All” button.
NOTE: The “Reset All” function deletes all the
customer's settings. Be sure the customer has
been informed of this beforehand.
d. Touch “Yes” on the next 2 screens to continue
resetting the system.
The system will reboot one more time after
resetting.
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6.
Verify the software version has been updated.
a.
Push and hold the Power button for at least 1
second, until the audio unit beeps and the
screen goes blank.
b. Press and hold the area indicated in the upper
left of the screen for 5 seconds, until you hear
a beep, then release.
b
c
c.
Press and release the area indicated in the
lower right side of the screen. Then the “Service
Menu” will appear.
d. On the Service Menu screen, touch the “Version
Info” button.
7.
e.
Touch the “Next” button.
f.
Confirm the software version has been
updated and matches the New version shown
for the applicable model in the “Display Audio
Software Version Chart,” on page 2 of this TSB.
Confirm software version in Settings.
a.
Go back to the Home screen, and touch the
“Settings” icon.
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b. On the Settings screen, touch the “Information”
tab and check the Version Information.
NOTE: If necessary, scroll to the right or left to see
the Information tab.
c.
8.
Verify that the version shown matches the
“New” version for the applicable model in the
“Display Audio Software Version Chart,” (“1I”)
on page 2 of this TSB.
Connect a MEDIC laptop/tablet to the vehicle, and
perform an “Erase and Read All DTCs” using
MUT3-SE.
NOTE: DTC U0245 may be stored in several systems as a
result of this update.
9.
Verify that the issues described on page 1 of this TSB are no longer present.
10. Reset the customer's audio presets.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Operation
Labor Operation Code
Nature
Code
Cause
Code
Time
Allowance
Reprogram Smartphone Link
Display Audio Software
545013YH
55Z
5D0
0.3 hrs.
Warranty Coverage: 5/60 Basic Coverage (Canada: 5/100)