SMB17-023-2020-0

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin
TITLE:
Temporary Stock Maintenance Assistance Program
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
17
023
Warranty Department
United States
REVISIONS:
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2020-04-24
2020-04-24
WARRANTY
ADMINISTRATOR
Page 1 of 5
“Right first time in Time”
Reference Bulletins: SMB 17-2020 and SMB 17-2019
Over the past month, Volvo Cars USA has implemented a number of measures to help minimize
the impact the COVID-19 stay-at-home orders has had on our retailer partners and their service
departments. Effective as of the release of this Service Manager Bulletin, Volvo Cars USA is
introducing the Temporary Stock Maintenance Assistance Program.
This temporary measure has been designed to:
• help our Retailers mitigate storage costs
• support our Volvo Technicians by keeping them working
• ensure all stock vehicles are properly maintained and in the freshest condition.
The Temporary Stock Maintenance Assistance Program will reimburse retailers 0.3 hours when the
guidelines below are followed on new Volvo inventory aged 60 days or greater.
ü Check and set tire pressure to storage level PSI
• Helps to eliminate flat spotting
ü Drive vehicle a minimum of 3 miles (5 to 10 miles would be preferred) to
• Raises battery State of Charge to 80% preventing battery damage in storage
• Clean corrosion from rotor surface to ensure longevity of service by applying braking pressure
during the drive
NOTE:  This is a temporary offer specific to new Volvo inventory aged 60 days or greater as of the
release date of this bulletin and Only claimable once per eligible VIN. This temporary offer is in
addition to all normal In Stock Maintenance requirements per VIDA.
Produced and printed in the USA and available as an electronic document.
© 2020 VOLVO CAR USA, LLC
Service Manager Bulletin 17-023
Claim Submission Instructions:
Under the Temporary Stock Maintenance Assistance Program retailers will be required to submit a claim
for reimbursement. This is a labor only claim. Only 1 claim per eligible vehicle will be allowed and the
following submission information must be followed.
Claim Type: CPS4
CC: 02
CSC: XW
Main Op: 08831
Op Qty: 1
Labor Time: 0.3
Claims submitted for vehicles that are not eligible (new Volvo inventory aged 60 days or greater) or
when verification of the guidelines are not supported in VIDA will be result in claim rejection.
Retailer Responsibility:
The following Temporary Stock Maintenance Assistance Program check sheet must be completed and
retained with the Repair Order in the Vehicle File.
Temporary Stock Maintenance Assistance Program
VIN
Date
Model
Tech
RO#
Maintenance Date Check from "Arrived at Retailer"
Set tire pressure to storage level (48±3 PSI)
Drive Vehicle 5 to 10 miles
Connect to VIDA and check for DTC’s, this will also upload the mileage
confirmation to VCUSA.
+60 Days
OK
Adjust
Mileage in
Mileage out
OK
Notes:
Page 2 of 5
2020-04-24
Service Manager Bulletin 17-023
Verifying Inventory:
Idenfying the vehicles in your inventory by age/days in stock. (This requires your Sales Department to
perform a search in VISTA.)
(
Status reporng / Pipeline age analysis
Select market status / 16500 Arrived Dealer and short me interval then the report by grid buon on
the boom blue bar.
2020-04-24
Page 3 of 5
Service Manager Bulletin 17-023
A report as above will open showing inventory by 0-20 days 21- 40 etc. to look at older vehicles use the
long-time interval Radio button on the last slide instead of the short time interval.
The Print buon on the top le of the page can be used to print out a report, or:-
Clicking on the grand total (above) or any of the column totals will produce a report for either the grand
total or the column you selected with a “create text file” buon next to the print buon which can be
opened with Excel.
New car delivery is a crucial step in the Retail Car Delivery Process. At this point the buying experience
turns into a long-term relationship. It is the retailer’s responsibility to ensure that the car and the
experience are as enjoyable and as informative as possible.
Stock Maintenance is a key element in the overall process. It is important to keep your vehicle
inventory maintained and fresh.
Volvo Cars has also found that proper Stock Maintenance increases the customer experience not only at
delivery, but also with a reduction in trips to the retailer for tire, brake, and battery related complaints
early in the relationship.
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2020-04-24
Service Manager Bulletin 17-023
A retailer with a solid stock maintenance process can be seen well below the national average for battery
and brake claims. The chart below shows the number of repair orders for brakes and batteries by model
year to date. It is interesting to compare this retailer to the national average number of repair orders
for battery and brake work. For MY 2016 so far, this retailer has 13 warranty repair orders versus the
national average of 29.29.
Warranty Repair Order with Brake or Baery Complaint
Model Year
Naonal
Retailer
Naon Avg.
2015
2486
1
9.28
2016
8465
13
29.29
2017
3880
2
14.37
2018
1926
1
7.52
2019
923
4
4.42
2020
80
1
1.82
Total
17732
22
Volvo Cars is making this investment to ensure that, not only, our technicians have some additional paid
work, but to also ensure that we take this time to prepare our inventory for retail delivery and be able to
give our mutual customers the experience they expect from our premium car brand as they start visiting
our retailers again.
2020-04-24
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