12-288-20

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY: 2013-19MY Forester
NUMBER: 12-288-20
		 2015-18MY WRX 							 DATE: 05/05/20
		
2012-19MY Impreza 							
		
2013-19MY Crosstrek 							
		 2019-20MY Ascent
SUBJECT:
Power Front Seat Cushion Frame / Slide Rail- Design Change
INTRODUCTION:
This bulletin announces a design change made to the Slide Rail components of the left and right front
power seat frame / track assemblies used on the models listed above. This bulletin does NOT apply
to models equipped with manually operated seats. The change was made in response to customer
concerns of the front seat(s) feeling “loose” or not fully tightened. NOTE: This concern is not a
safety risk. The seating system continues to comply with all federal safety standards. Additionally, in
the unlikely event the retainer portion were to come loose, the design of the seat track does not allow
the seat tracks and slide rails to separate. This change is being made solely to improve the customer
experience.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 12-288-20; Date: 05/05/20
Page 1 of 3
PRODUCTION CHANGE INFORMATION:
The new seat frame assemblies were incorporated into production starting with the following VINs:
Model
Starting VIN
Forester
KH525695
WRX
J*835389
Impreza 4-Door
K3628656
Impreza 5-Door
K3762873
Crosstrek
KH315374
Ascent
L3430099
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
• This illustration shows the design change made to the shape of the Slide Rail.
•
The information below instructs how to confirm the replacement seat frame assembly
contains the new Slide Rails.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
CAUTION: ALWAYS follow ALL applicable precautions whenever working with the Airbag
system.
Continued...
Bulletin Number: 12-288-20; Date: 05/05/20
Page 2 of 3
The service procedures for Seat Cushion Frame Assembly replacement remain unchanged.
VERY IMPORTANT: Always refer to the applicable Service Manual and review the full
requirements of the repair being performed ESPECIALLY when working with vehicles applicable to
this bulletin. Service procedures and the necessary one-time use items will vary between the different
models.
The Service Manual procedures contain information critical to performing an effective repair the first
time and every time. This includes but is not limited to: important SAFETY precautions, necessary
special tools, required processes and related one-time-use parts needed for a complete and lasting
repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan, this repair may be submitted using the following claim information:
Labor Description
Labor Operation #
Labor Time
Fail Code
DRIVER SIDE POWER SEAT CUSHION FRAME ASSY R&R
A850-761
0.7
UMN-23
PASSENGER SIDE POWER SEAT CUSHION FRAME ASSY R&R
A850-782
0.7
UQF-23
BOTH SEAT CUSHION FRAME ASSEMBLIES R&R
A850-764
1.3
UXA-23
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-288-20; Date: 05/05/20
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