Dealer 91X4
Service Bulletin Details
Public Details for: Dealer 91X4
The infotainment system privacy setting 'allow data transmission' may, in unfavorable circumstances, change without user intervention. As a result, the vehicle sends data although this function was previously deactivated manually.
Models from 2020
2020 AUDI A6 |
2020 AUDI A7 |
2020 AUDI A8 |
2020 AUDI E-TRON |
2020 AUDI Q3 |
2020 AUDI Q7 |
2020 AUDI Q8 |
Date: May 27 2020 To: Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager, General Manager & Parts Manager From: Audi Customer Protection Subject: Upcoming Update 91X4 / MMI Software Update – (NVLW) Certain 2019-2020 Model Year Audi Q3, Q8, A6, A7, A8, e-tron quattro and Certain 2020 Model Year Audi A6 allroad and Q7 Vehicles. We would like to inform you of an upcoming Update, code 91X4. What vehicles are affected? There are 68,129 Audi vehicles in the U.S. and 8,755 vehicles in Canada affected by this Update. Check your daily campaign open inventory report or OMD for affected vehicles in your inventory. What is the issue? The infotainment system privacy setting “Allow data transmission” may, in unfavorable circumstances, change without user intervention. As a result, the vehicle sends data although this function was previously deactivated manually. What does the repair procedure involve? Update Infotainment system software. When will the Update be available? This Update will be visible in Elsa and ServiceNet on or about May 28 2020. Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies to each specific vehicle. Additionally, this Update is posted on Elsa and ServiceNet for additional information and complete repair instructions. Consistent with general Audi corporate policy governing Updates, Audi is not notifying consumers. (Updates differ from recalls and service actions; consumers are notified in writing of recalls and service actions.) Each vehicle should be completed when it is in to the dealer for maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered to consumers until the Update is completed. To identify any vehicles in your inventory that are affected by this Update, please run the “New and CPO Inventory Open Campaign/Action Listing” report from the OMD Web system. Dealers must ensure that every affected vehicle gets the update before delivery to consumers. Your effort is integral in reaching the highest quality expectations of Audi customers. Thank you for your cooperation and assistance in this important matter. 91X4