DOR-J8B5R-06
Service Bulletin Details
Public Details for: DOR-J8B5R-06
This sku is a ball joint. The customer communication requested return of unsold inventory to inspect the cup material. Plastic cup material has the potential to have a shorter service life than the metal. Shorter service life will requir
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Page 1 of 2 Dorman Product Alert Bulletin Product Category: Part Number(s): Destroy in Field: Return Authorization: Return Location: Issue Credit: Apply to Defective All: March 18, 2020 Ball Joint, Front Lower B3199 No Yes Dorman Products, 3400 East Walnut Street, Colmar, PA 18915 Please be sure to code return withnumber on outside of container No Return for Inspection Instructions: • Dorman requests that inventory be returned for part # noted above including all date codes • Dorman is conducting an inspection on this SKU including all date codes that have been shipped. • Replacement product will be available in 4-6 weeks. Notes/Comments: • If there are any problems with one of these parts, on the vehicle level, we will cover through the Dorman labor claims process. Page 2 of 2 Return Instructions: 1. Please pull all affected inventory. 2. Please contact Customer Relations Dorman by e-mail or phone ([email protected] / phone 1-800-5232492) to obtain a RGA Q-Number. You will need to provide: a. Customer Account b. Part number c. Quantity being returned 3. Please mark these to: Dorman Products, Inc- Returns 3400 East Walnut Street Colmar, PA 18915 Attn: RGA Q-Number ___________________________ 4. Return to Dorman Products, freight collect, by using the Dorman-arranged carrier for your RGA (typically Conway). Thank you for your understanding and assistance with this matter.