Product Notice 5

SUBJECT: PRODUCT NOTICE – 395S
Dear Customer,
To ensure the highest quality standards for which the DRiV brands are known, please inspect inventory of
the NATIONAL 395S taper bearing cone.
Product needs to be inspected and returned as affected bearing cones cannot be installed on the vehicle.
PART NUMBER: 395S
PART DESCRIPTION: Taper bearing cone
BRAND: NATIONAL
AFFECTED PARTS:
Affected bearing cones be identified by:
1) Date code range: Suspect date codes are identified by a five-number sequence shown in the table
below.
Beginning Date Code
18174
Ending Date Code
19098
LABEL IMAGE EXAMPLE
Date code example
20121  Year 2020, Julian day 121
2) Batch code stamped on the part
The part has 4 markings as shown in the image on
the left:
1) Country of origin  SPAIN
2) Part Number  395S
3) Brand  NATIONAL
4) Batch  EGBGU (5 DIGIT CODE)
3
1
4
Non-conforming parts can be identified by the next
2 BATCH codes:
2
DABEH
DFAZV
RETURN PROCESS:
Please be sure to visually inspect parts within the packaged label date code range and batch codes shown
above. Please return any non-conforming inventory of NATIONAL 395S taper bearing cone.
Product should be returned along with RGA form to: DRIV Return Center, 2599 AL-21, Jacksonville, AL
36265.
o
For Canada only: Nonconforming product should be returned along with RGA form to: DRIV
return center, 6390 Kestrel Rd, Mississauga, ON L5T-1Z3.
Fax this request to: Customer Service @ 1-314-977-0963, or to talk to a Customer Service Representative.
Call toll free @ 1-877-489-6659.
Once Customer Service is contacted, shipping instructions will be provided. A call tag pickup will be
created based on size of the return and freight costs will be paid for by DRIV.
REPLACEMENT PARTS:
Customers may reorder parts with distribution replenishment available immediately.
If you have any questions, please feel free to contact us. (Toll free @ 1-877-489-6659)
Thank you for your assistance,
Adjani Espinosa
Customer Quality Manager – DriV
NATIONAL 395S
RGA Request Form
To assure timely processing, please follow these steps:
* Use this form to request a pickup for RGA # for return of non-conformance 395S taper bearing cones.
Date code on label: 18174 to 19098
* Fax this request form to: Customer Service @ 1-314-977-0963
* To talk to a Customer Service Representative, call toll free @ 1-877-489-6659
RGA (return goods authorization) will be faxed back to the number provided
Sold to name:
Ship-to:
Address:
Address:
City/State/Zip:
City/State/Zip:
FM/SAP Account Number:
Phone Number:
Contact name:
Customer Reference Number:
RGA Fax Back Number:
PART NUMBER
RETURN QTY
395S
FAX REQUEST TO
1-314-977-0963
St. Louis Use Only:
TYPE
Ord reason:
RGA #
ZRE
R9