SR-20-002

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SUBJECT:
SEAT BELT - SAFETY RECALL CAMPAIGN
No:
SR-20-002
DATE:
May 2020
MODEL:
SEE BELOW
CIRCULATE TO:
[ X ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ X ] SALES MANAGER
PURPOSE
This Safety Recall Bulletin provides instructions for inspecting the 2nd-row RH-side
(passenger side) seat belt shoulder anchor. If necessary, the seat belt will be replaced.
BACKGROUND
Due to inappropriate manufacturing process at the supplier, the guide piece (which is a
component part of the second row seat belts’ anchorage) for the left side seat belt was
mistakenly assembled with the right side seat belt, causing seat belt restraint efficiency for
vehicle occupants to decrease in a vehicle collision, increasing the risk of injury.
AFFECTED VEHICLES
Certain 2020 Outlander vehicles
Certain 2020 Outlander PHEV vehicles
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is
sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty
Superscreen to verify whether the vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new
or used item of motor vehicle equipment (including a tire) covered by the
notification under a sale or lease until the defect or noncompliance is remedied.
CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles telling them to contact their local Authorized
Mitsubishi Motors dealer to have the 2nd-row RH-side shoulder anchor inspected. If the anchor
guide is found to be incorrect, the seat belt will be replaced.
Copyright 2020, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi
Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4944)
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SR-20-002
SEAT BELT ANCHOR INSPECTION PROCEDURE
1. Turn over the belt at shoulder anchor part of the rear right side seat belt.
2. Check direction of the seat belt guide piece (metal
plating part):
OK = Direction of BLUE Arrow = Inspection complete
NG = Direction of RED Arrow = Replacement needed
REPLACEMENT PROCEDURE
1. The replacement procedure will require the removal of the seat and various trim components.
Please refer to the applicable service manual for removal and installation instructions.
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SR-20-002
PARTS INFORMATION
Use the genuine Mitsubishi Part listed below:
Description
Part Number
REAR SEAT BELT OUTER RH
7000D540XA
WARRANTY INFORMATION
There are only 2 repair scenarios for this campaign.
WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type 'C' - Recall/Campaign Claims.
Please follow the campaign instructions when entering each claim. See the claim example
provided below.
Certain 2020 MY Outlander and 2020 MY Outlander PHEV models.
Recall Claim Header Section:
Enter in the first 6 characters of the cam­
paign number: C2002R.
C2002R
64500
Check the Open Campaign area of the Superscreen each time to be
certain of a vehicle's eligibility. Only VINs showing C2002R as open are
involved.
JA…………..….
After entering the required customer data, vehicle information, selecting the applicable repair
campaign and scenario performed (please note there are only 2 possible repair scenarios for this
campaign), and then clicking the “Save and Continue” button, the system will automatically fill-in
several fields.
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SR-20-002
LABOUR OPERATIONS:
There are only 2 possible repair scenarios for this campaign.
1
2
Involved Models
Campaign
Op#
Outlander / Outlander PHEV
Labour
Time
Repair Description
C2002R01
0.3
Inspected Seat Belt-Passed
-Replacement Not Needed
Outlander
C2002R02
0.6
Inspection Failed − Replace
Seat Belt
Outlander PHEV
C2002R03
0.8
Inspection Failed − Replace
Seat Belt
RENTAL CARS:
If there is a need to provide the owner with a rental vehicle, contact the Canadian Warranty
Department as per Warranty Bulletin WB2012-001