Dealer 91Y3

AUDI DEALER COMMUNICATION
Repair Available – Service Action 91Y3 / MMI Software – System Privacy Mode
This notice is for: 
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Date:
Issue:
Repair:
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Service Manager
Parts Manager
Service Advisor
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Warranty Administrator
Technicians
June 17, 2020
The infotainment system privacy setting “Allow data transmission” may, in unfavorable
circumstances, change without user intervention. As a result, the vehicle sends data
although this function was previously deactivated manually.
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REPAIR AVAILABLE – June 18, 2020 – Update infotainment system software
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IMPORTANT! Dealers are asked to remind owners during repair scheduling
that the “smart control” remote (and both rear seat tablets, if equipped) must
be present in the vehicle when they arrive at the dealership for this service.
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See ELSA/ServiceNet for complete repair & claiming instructions
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Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.
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Parts Department:
Dealer Principal
General Manager
Sales Managers
No parts needed – software update only
Affected Vehicles
Country
Beginning
Model Year
Ending
Model Year
Vehicle
USA
CAN
2019
2019
2020
2020
A8
A8
Vehicle
Count
5,577
320
*Counts
reflect overall recall population; some vehicles may have already been repaired. Check
Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.
Elsa is the only valid campaign inquiry & verification source.
Notes:
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Schedule owner repairs immediately
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Owner mailing - June 2020
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Service Action expiration date: December 31, 2022
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
91Y3_DLR_LAUNCH