A20060B

Service Bulletin Details

Public Details for: A20060B

Servicenews article - we've been getting reports that incorrect parts are being ordered when trying to order an infotainment control unit from denso. Service techs and/or parts specialists are ordering a range of incorrect parts for issues


- 2020 - 2019 - 2018 -

Models from 2020
2020 HONDA ODYSSEY
2020 HONDA PASSPORT
2020 HONDA PILOT
Models from 2019
2019 HONDA ODYSSEY
2019 HONDA PASSPORT
2019 HONDA PILOT
Models from 2018
2018 HONDA ODYSSEY 
ServiceNews Article
June 2020
A20060B Version 1
Infotainment Control Unit Replacement
AFFECTED VEHICLES
Year
Model
Trim Level
2018-20
Odyssey
ALL Except LX
2019-20
Passport
ALL Except Sport
2019-20
Pilot
ALL Except LX
We've been getting reports that incorrect parts are being ordered when trying to order an infotainment control unit from
Denso. Service techs and/or parts specialists are ordering a range of incorrect parts for issues related to this unit. This is
due to a change in the Remanufactured Parts Order form.
These incorrect orders are resulting in multiple days/weeks wasted waiting for the incorrect part to be delivered. The
vendors for the parts ordered may or may not call your dealership back to inform it of the error.
Because of this, we've updated the Remanufactured Parts Order form to remove the Denso-built infotainment control
assembly. These parts are now only available as new service parts, and must be ordered through your dealership's
Daily Stock Order. If you have issues with ordering parts through this process, contact your dealer facing parts analyst at
your local parts center.
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2020 American Honda Motor Co., Inc. — All Rights Reserved
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