200515REV_DLRLTR

REV Recreation Group
1031 US 224 E
Decatur, IN 46733
1-800-322-8216
IMPORTANT PRODUCT UPGRADE INFORMATION #200515REV
June 2020
TO:
ALL REV RECREATION GROUP DEALER PRINCIPALS
SERVICE MANAGERS
PARTS MANAGERS
SUBJECT: Inspection/Correction of Aqua-Hot Exhaust Pipe and Chrome
Tip
REV Recreation Group, Inc., on behalf of its manufacturing center located in
Decatur, Indiana, is contacting the owners of certain model year 2019-2020
American Coach Dream and Revolution, Class A diesel motorhomes manufactured
August 31, 2018 through October 24, 2019.
We are notifying the owners of the affected vehicles of the availability of Product
Upgrade 200515REV. Owners will be advised in their notification letter to
contact an authorized American Coach dealer immediately to have the upgrade
performed. A copy of the notification letter to eligible American Coach
motorhome owners is attached. Owners will not be charged for repairs performed
within their vehicle’s base warranty period, or one year from the original mailing
date of the owner notification letters, whichever date is later.
WHAT IS THE ISSUE?
On motorhomes affected by this Product Upgrade, an older revision of the rear
pipe section of the Aqua-Hot exhaust may have been installed during production,
resulting in a configuration that will make the Aqua-Hot exhaust pipe exit the
rear of the coach, below the trailer hitch skid guard. This could cause the exhaust
pipe’s chrome tip to become damaged from scraping if the vehicle is driven on an
incline.
WHAT SHOULD YOU DO?
In the event that a customer contacts you to request this repair, please verify
eligibility by referring to the serial numbers listed in the enclosed Product
Upgrade Service Bulletin #200515REV prior to beginning service.
When the repairs have been completed to the customer’s satisfaction, have the
customer and your dealership’s representative sign an Internal Repair Order.
Retain this document with your dealership’s records. Submit your repair claim,
with attached photos of the installations, through REV’s Dealer Warranty Portal
for processing.
Repair claims will be reimbursed in accordance with Product Upgrade Service
Bulletin #200515REV if performed within the vehicle’s base warranty period or
one year from the original mailing date of the owner notification letters,
whichever date is later.
If you have one of these vehicles in your inventory, you will be mailed a Product
Upgrade Notice for that specific motorhome. You are required to repair or
otherwise correct any affected vehicles remaining in your inventory, according to
the notification, before selling or leasing the vehicle. Any vehicle lessor receiving
the notice is requested to forward a copy of the notice to the lessee within ten
days.
Please review this entire package with your Parts, Service, and Sales staff to
familiarize them with the step-by-step procedure and implement the Product
Upgrade #200515REV campaign.
If you have any questions regarding this campaign, please contact:
American Coach Dealer Technical Support: (800) 417-6413
Thank you for helping REV Recreation Group with its continuing efforts to
maintain customer satisfaction. We appreciate your support.
Sincerely,
REV RECREATION GROUP, INC.
Attachments: Product Upgrade Service Bulletin #200515REV
Product Upgrade #200515REV Customer Letter