A4020102044060_5

40 Noises from front shock bellows when steering or when the front suspension is compressed
40 20 10 2044060/5 June 26, 2020. Supersedes Technical Service Bulletin Group 40 number 18-81 dated July
12, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3, S3
2015 - 2021
All
Without Audi magnetic ride
TT, TTS
2016 - 2021
All
Without Audi magnetic ride
Condition
REVISION HISTORY
Revision
Date
Purpose
5
-
Revised header (Added model year)
4
07/12/2018
Revised Required Parts and Tools (Updated information)
3
07/14/2017
Revised header (Added model year)
Customer states:
 A squeaking/creaking or rattling noises is heard from front end when steering or when the front suspension is
compressed.
Workshop findings:
 The noise can be reproduced in the workshop and is heard from the upper section of the front suspension
strut.
Note:
Before proceeding, this bulletin does not apply to vehicles equipped with Audi magnetic ride.
Page 1 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
The front shock protective cover (or “bellows”) can be deformed or
incorrectly positioned for various reasons (such as improperly seated
transportation blocks or improper installation after repairs), and as a result,
can make noises in the upper section of the suspension strut (Figure 1).
Figure 1. Front shock assembly
with front shock protective cover
highlighted.
Production Solution
Not applicable.
Page 2 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
1. Check the front shock protective covers for correct fit:
 Properly-installed front shock protective covers should
turn easily in the deep-groove ball bearings (Figure 2).
 Improperly-installed front shock protective covers will
not turn in the deep-groove ball bearings (Figure 3).
Figure 2. Proper installation of the front shock
protective cover.
Figure 3. Improper installation of the front shock
protective cover.
Page 3 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Repair by repositioning the front shock protective covers so that they are installed correctly, as shown
(Figure 2).
If the front shock protective cover cannot be reinstalled correctly due to permanent damage or deformation, it
must be replaced.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:
4091
Damage Code:
 0017 Reinstall front shock protective cover(s)
Or
 0010 Replace front shock protective cover(s)
Labor
Operations:
(Only one of the
four scenarios
can be claimed)
Scenario 1: Check and reinstall only
Check and reinstall 1 or 2 protective covers
4091 0699
40 TU
Suspension strut remove + reinstall
4085 1901
See SRT
Replace protective cover
4091 5699
30 TU
Suspension strut remove + reinstall
4085 1902
See SRT
Replace protective cover
4091 5699
30 TU
2 Suspension struts remove + reinstall
4085 2002
See SRT
Replace 2 protective covers
4091 5599
50 TU
No allowance
0 TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Scenario 2: Replace the left front protective cover
Scenario 3: Replace the right front protective cover
Scenario 4: Replace two protective cover (two shocks)
Diagnostic Time: GFF
Claim Comment:
As per TSB #2044060/5
Page 4 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
If the front shock protective cover cannot be properly reinstalled due to permanent damage or deformation it must
be replaced. Claims with undamaged parts will be denied.
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts and Screws as needed per the Repair
Manual
See ETKA/ELSA
5Q0413175C
Protective covers (bellows)
01 or 02
Additional Information
All parts and service references provided in this TSB (2044060) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 5 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.