TSB_BOD207

GROUP
BOD
MODEL
2017MY
Sportage (QL)
NUMBER
207
DATE
June 2020
TECHNICAL SERVICE BULLETIN
SUBJECT:
SERVICE ACTION: WINDOW REGULATOR
DRUM GEAR REPLACEMENT (SA418)
This bulletin provides the procedure to replace the window regulator drum/gear on some
2017MY Sportage (QL) vehicles, produced from December 15, 2015 through May 31, 2016,
which may exhibit an inoperative front (left and/or right side) window regulator concern due to a
drum gear separating and/or breaking. To prevent/correct this concern, install the improved
drum gear to both front door window regulators. Before conducting the procedure, verify the
vehicle is included in the list of affected VINs.
 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA418.
Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To:
X General Manager

X Service Advisors

X Technicians

X Service Manager

X Parts Manager

X Body Shop Manager 
X Fleet Repair

Page 2 of 7
SERVICE ACTION: WINDOW REGULATOR
DRUM GEAR REPLACEMENT (SA418)
SUBJECT:
Replacement Procedure:
1. Remove the following from the front door
(driver and/or passenger):





Front door trim
Outside door handle
Front door latch
Door speaker
Power window motor
Refer to the “Body (Interior and Exterior)
→ Exterior → Front Door → Repair
procedures” chapter in the applicable
Shop Manual on KGIS.
2.
Disconnect the front door side view
mirror connector (A) and harness
retainer (B).
A
B
3.
Disconnect the front door harness main
connector (C).
C
4a. Remove the two (2) body plugs (D).
4b. Loosen the two
retaining bolts (E).
(2)
window
glass
E
Torque specification for bolts (E):
5.8 - 8.7 lb.ft (7.8 - 11.8 N.m
0.8 - 1.2 kgf.m)
D
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA418 Sportage (QL) June 2020
Page 3 of 7
SERVICE ACTION: WINDOW REGULATOR
DRUM GEAR REPLACEMENT (SA418)
SUBJECT:
5.
Hold the door window glass up using
tape or rubber padded clamp.
CAUTION
Be careful not to cause
damage/scratch to the window
glass.
6a. Loosen the ten (10) window regulator
retaining bolts (F).
F
6b. Remove the window regulator assembly
(G) and place on clean suitable work
table.
G
7.
Using a pick tool, remove the drum gear
(H) and then detach the two (2) wire
cables (I) from the drum gear (H).
I
I
H
H
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA418 Sportage (QL) June 2020
Page 4 of 7
SUBJECT:
SERVICE ACTION: WINDOW REGULATOR
DRUM GEAR REPLACEMENT (SA418)
8a. Apply white lithium grease to the new
drum gear (H) as shown and install onto
the window regulator assembly (G).
I
H
G
H
8b. Insert and attach the bottom wire cable
(I) onto the drum gear (H).
I
8c. Turn the drum gear (H) clockwise to wind
the wire cable (I) to the drum gear.
 IMPORTANT
H
Left and Right side window
regulator drum gears use
different part numbers and are
NOT interchangeable.
9a. Using a pick tool, remove the drum gear
(H). Be careful not to unwind the bottom
wire cable.
H
I
9b. While holding on to the drum gear, insert
and attach the upper wire cable (I) onto
the drum gear (H).
9c. Continue to hold the drum gear (H) with
the attached wire cable (I) and then run
the upper wire cable over the drum gear
clockwise.
9d. Turn the drum gear (H) counterclockwise
several times until slack within the wire
cable (I) is removed.
I
H
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA418 Sportage (QL) June 2020
Page 5 of 7
SUBJECT:
SERVICE ACTION: WINDOW REGULATOR
DRUM GEAR REPLACEMENT (SA418)
10. Re-install the drum gear (H) to the
window regulator with both upper and
lower wire cables (I) wound to the drum
gear.
H
I
11. Pull the upper wire cable (I) towards the
corner pulley (J) as shown.
J
I
12. Insert the wire cable (I) around the SST
(K) and insert the SST over the pulley (J)
as shown.
K
I
J
13. Turn the SST (K) clockwise to loop the
wire cable (I) onto the pulley (J).
K
I
J
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA418 Sportage (QL) June 2020
Page 6 of 7
SUBJECT:
SERVICE ACTION: WINDOW REGULATOR
DRUM GEAR REPLACEMENT (SA418)
14. Using a brush, lubricate the window
regulator tracking system (L) with white
lithium grease.
L
15. Slide the tracking system (L) back and
forth to confirm that the wire cable is
engaged and winding as designed.
Note: Slide the tracking system (L) to the
top right position shown.
L
16. Install all of the removed parts in the
reverse order of removal.
17. Confirm window operation is normal.
18. Repeat procedure for the opposite side
front door window regulator.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA418 Sportage (QL) June 2020
Page 7 of 7
SERVICE ACTION: WINDOW REGULATOR
DRUM GEAR REPLACEMENT (SA418)
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Sportage (QL)
December 15, 2015 to May 31, 2016
REQUIRED TOOL:
Tool Name
Figure
Comments
Winding Tool
Auto-Shipped to Dealers
REQUIRED PART:
Part Name
Part Number
Figure
Qty.
Drum Gear
(Left)
82473 D3000FFF
1
Drum Gear
(Right)
82483 D3000FFF
1
White Lithium Grease
N/A
N/A
Locally Sourced
Brush
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type
V
Causal P/N
82417 D9010
Qty.
Repair
Description
Labor Op
Code
Op
Time
Replacement
P/N
Qty.
0
(SA418)
Front Door
Window Regulator
Drum Gear Replacement
200016R1
1.2
M/H
82473 D3000FFF
82483 D3000FFF
1
 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA418 when accessing the WebDCS system.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA418 Sportage (QL) June 2020