TSB 20-2217

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TECHNICAL SERVICE BULLETIN
2.3L EcoBoost - Illuminated MIL With DTCs P062C And/Or P2243 Built On Or Before 02-Dec-2019
202217
25 June
2020
Model:
Ford
2020 Explorer
Engine: 2.3L EcoBoost
Issue: Some 2020 Explorer vehicles equipped with a 2.3L EcoBoost engine and built on or before 02Dec-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes
(DTCs) P062C and/or P2243. This may be due to the software in the powertrain control module (PCM).
To correct the condition, follow the Service Procedure to reprogram the PCM.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following
criteria:
• 2020 Explorer
• Built on or before 02-Dec-2019
• 2.3L EcoBoost engine
• Exhibits an illuminated MIL with DTCs P062C and/or P2243 stored in the PCM
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Emissions
Warranty/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP)
coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/Emissions
Warranty/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using
the OASIS part coverage tool.
Labor Times
Operation
No.
Description
2020 Explorer 2.3L EcoBoost: Retrieve DTCs And Reprogram The PCM (Do Not
Use With Any Other Labor Operations)
202217A
Time
0.4
Hrs.
Repair/Claim Coding
Causal Part:
RECALEM
Condition Code: 04
Service Procedure
1. Reprogram the PCM using the latest software level of the appropriate Ford diagnostic scan tool.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift
strategy which allows the vehicle's computer to learn the transmission's unique parameters and
improve shift quality. When the adaptive strategy is reset, the computer will begin a relearning
process. This relearning process may result in firmer than normal upshifts and downshifts for
several days.
https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB20-2217/US/E... 7/7/2020
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© 2020 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge,
tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do
not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the
Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended
Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was
current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent
information is available through Ford Motor Company's on-line technical resources.
https://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/~WTSB20-2217/US/E... 7/7/2020