REVISION 2 - PC7

CAMPAIGN
BULLETIN
QUALITY ACTION
Audio Visual (AV) Control Unit Screen
Reference: PC741
Date: June 10, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
REVISED June 10, 2020
Please discard earlier versions of this bulletin.
The announcement from June 4, 2020 has been revised to include the following:
 Nissan continues to work with our supplier to accelerate part availability
 A manual ordering process has been established for order priority
Affected
Models/Years:
MY2020 Titan (A61)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
1,389
May 19, 2020
YES
*****Dealer Announcement*****
Nissan is committed to a high level of customer service and satisfaction. Occasionally, this
commitment requires Nissan to place certain vehicles on temporary Quality Assurance (QA)
Hold to ensure that these vehicles, as delivered to our customers, meet our exacting
standards and our customers’ expectations.
Nissan is now escalating this temporary hold to a quality action, which requires replacement
of the A/V Control Units on 1,389 specific MY2020 Titan vehicles before they are sold and
delivered. Due to a supplier issue that has since been resolved, the audio/IT screen on the
head unit of the subject vehicles may delaminate.
*****What Dealers Should Do*****
1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National
Service History – Open Campaign I.D. PC741
 New vehicles in dealer inventory can also be identified by using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Some vehicles may still be in transit. Please continue to check newly
arriving inventory for QA Hold applicability.
2. Please do not drive, sell, loan, or trade the specific MY2020 Titan vehicles in dealer
inventory subject to this Quality Action. Instructions for replacing the A/V Control Unit
are included with this announcement.
3. Parts ordering instructions:
 Do not place a parts order for vehicles affected by this quality action
 For VINs subject to PC741, use the attached order form to obtain parts
 Orders must be accompanied by a buyers order for the affected VIN
 Parts will be released in the order they are received; subject to
availability
PC741 | REVISION 2
o
o

Currently, we only have a limited supply of 25915-9FV2D.
Parts managers will receive a weekly update on Friday for parts
in the queue that have not been released.
Service parts for retailed vehicles requiring repairs can be ordered normally.
These parts are currently subject to back order and will be released as parts
become available.
 Do not place service part orders for VINs subject to PC741
Thank you for your prompt attention to this matter.
*** Scroll down for Sold Unit Order Form and Repair Instructions ***
PC741 | REVISION 2
PC741 Sold Unit Parts Order From
PC741 Sold Unit Parts Order Form
Contact E-mail
Date:
Dealer Code:
Contact Name:
VIN
Please Select
Required part
25915-9FV2D
2591A-9FV0D
Customer First
Name
Customer Last
Name
Repair Order
Number
Vehicle Delivery
Date
Submit the part order form to:
[email protected]
1.
2.
3.
4.
Orders will be placed at 2 P.M. central time M-F.
Attach a copy of the buyer's order to their Email.
PC741 applicability will be confirmed.
Order forms received for VINs not affected by PC741or orders submitted without
a buyers order will be deleted.
PC741 - 2020 – TITAN
AUDIO UNIT REPLACEMENT
SERVICE PROCEDURE:
IMPORTANT: Follow all warnings, cautions, and notes in the Electronic Service
Manual (ESM)
Repair Overview:
A. Read and save the VIN (Pages 1-2)
B. Read and document current configuration data (Pages 3-5)
C. Replace the AV control unit (Page 5)
D. Reprogram the AV control unit (Pages 6-12)
E. Configure the AV control unit (Pages 13-14)
F. Write the VIN to the AV control unit (Pages 14-15)
Read and Save VIN
1. Connect VI2 to the OBD2 port in the vehicle.


Open CONSULT III+ (C3+) program
Turn the ignition ON
2. Select Diagnosis (One System).
(Figure 1)
Figure 1
3. Select MULTI AV. (Figure 2)
Figure 2
1/16
4. Select Work support. (Figure 3)

Select Save VIN DATA (Figure 3)

Select Start (Figure 3)
Figure 3
5. Select Start. (Figure 4)
Figure 4
6. Wait for Current Status to show
completed, then select End. (Figure 5)

Select Home (Figure 5)
Figure 5
2/16
Read and Document Audio Unit Configuation Data
7. Select Re/programming,
Configuration. (Figure 6)
Figure 6
8. Review Precautions. (Figure 7)
• Check the Confirmed Instructions
box
• Select Next
Figure 7
9. Perform Automatic VIN selection.
(Figure 8)
Figure 8
3/16
XXXXXXXXXX
10. Confirm VIN, Model, and year are
correct. (Figure 9)
 Select Confirm
Titan
Figure 9
11. Confirm VIN. (Figure 10)
 Select Confirm
Figure 10
12. Locate and select MULTI AV from the
systems list. (Figure 11)
Figure 11
4/16
13. Select Before ECU Replacement in
the Vehicle Configuration section.
(Figure 12)
Do NOT select this option.
Figure 12
Home
14. Write down BOTH pages of
configuration settings on your repair
order. (Figure 13)

Configuration
settings
Select Home at the top of the screen
NOTE:
Configuration information can be printed
by selecting Print at the RH lower side of
the screen. (Figure 13)
Print
Toggle to
next page
Figure 13
Replace the Audio unit
15. Replace the audio unit.

Refer to the ESM for audio unit replacement:
 Navigation with Amplifier - DRIVER INFORMATION & MULTIMEDIA AUDIO, VISUAL & NAVIGATION SYSTEM - NAVIGATION WITH AMPLIFIER REMOVAL AND INSTALLATION - AV CONTROL UNIT- REMOVAL AND
INSTALLATION
 Navigation without amplifier - DRIVER INFORMATION & MULTIMEDIA AUDIO, VISUAL & NAVIGATION SYSTEM - NAVIGATION WITHOUT
AMPLIFIER - REMOVAL AND INSTALLATION - AV CONTROL UNIT REMOVAL AND INSTALLATION
 Display audio - DRIVER INFORMATION & MULTIMEDIA - AUDIO, VISUAL
& NAVIGATION SYSTEM - DISPLAY AUDIO - REMOVAL AND INSTALLATION
- AV CONTROL UNIT - REMOVAL AND INSTALLATION
5/16
Program New Audio Unit
16. Select Re/programming,
Configuration. (Figure 14)
Figure 14
17. Review Precaution. (Figure 15)
• Check the Confirmed Instructions
box
• Select Next
Figure 15
18. Perform Automatic VIN selection.
(Figure 16)
Figure 16
6/16
XXXXXXXXXX
19. Confirm VIN, Model, and year are
correct. (Figure 17)

Titan
Select Confirm
Figure 17
20. Confirm VIN is correct and select
Confirm. (Figure 18)
Figure 18
21. If a saved operation is displayed,
similar to Figure 19, select Other
Operations.

xxxxxxxxxxxxx
xxx
If no saved operations are present
continue to Step 22
xxxxxxxx
xxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
Figure 19
7/16
22. Locate and select MULTI AV from the
systems list. (Figure 20)
Figure 20
23. Select After ECU Replacement under
the Programming (Blank ECU) section.
(Figure 21)
Figure 21
24. Select Next after reading precaution.
(Figure 22)
Figure 22
8/16
Do NOT
select this
option.
25. Select Manual Selection. (Figure 23)
Figure 23
26. Read both pages of precautions using
the arrows to toggle pages. (Figure 24)
• Check the Confirmed Instructions
box
Next
Confirm
• Select Next
Toggle to
next page
Figure 24
27. Review Table A below. Locate the applicable Rom Data ID for the vehicle you are
working on.
9/16
28. Select the appropriate Rom Data ID
obtained in Table A on Step 27 and
select Next. (Figure 25)
Figure 25
29. Confirm the information is correct for
the vehicle you are working on and
select Next. (Figure 26)
Figure 26
30. Follow the on screen instructions and
select Next. (Figure 27)
Figure 27
10/16
31. Confirm battery voltage is within the
acceptable limits and select Start.
(Figure 28)
Figure 28
32. Enter your login information and select
Submit. (Figure 29)
NOTE:
If you do not have your login
information, please see your service
manager.
Figure 29
33. Wait for data transfer to complete.
(Figure 30)
Figure 30
11/16
34. Select Next. (Figure 31)
Figure 31
35. Follow the on-screen instructions for
ignition cycling and select Next.
(Figure 32)
Figure 32
36. Follow the on-screen instructions to erase DTC’s.
37. Print programming results and attach
to repair order. (Figure 33)

xxxxxxxxxxx
Select Next to proceed to
Configuration
xxxxxxxxxxxxxxx
Next
Figure 33
12/16
Print
Configure New Audio Unit
Configuration
settings
38. Use the drop down menus to select the
configuration settings that were
documented in Step 14 on page 5.
(Figure 34)


Toggle to
next page
Use the arrows to scroll to any
additional pages.
Figure 34
Select Next. (Figure 35)
NOTE:
The selections shown in Figures 34 and
35 may not reflect the features of your
vehicle.
Configuration
settings
Next
Toggle to
next page
Figure 35
Configuration
settings
39. Confirm the configuration setting
values are correct. (Figure 36)

Use the arrows to scroll to any
additional pages

Select OK
OK
Toggle to
next page
Figure 36
13/16
40. Print confirmation after the
configuration has been successfully
completed. (Figure 37)

Select End
Figure 37
Write VIN to New Audio Unit
41. Select Diagnosis (One System).
(Figure 38)
Figure 38
42. Select MULTI AV. (Figure 39)
Figure 39
14/16
Work support
43. Select Work support. (Figure 40)

Select WRITE VIN (SAVED DATA)
(Figure 40)

Select Start (Figure 40)
WRITE VIN
(SAVED DATA)
Start
Figure 40
44. Select Start and wait for VIN to be
written. (Figure 41)
xxxxxxxxxxxxx
Figure 41
45. Select End to return to CIII+ homepage.

Turn the ignition off

Close the CIII+ program

Disconnect VI2

Continue to Claims information on next page
15/16
PARTS INFORMATION:
Description
Part #
Quantity
(Non-Navigation) CONTROL ASSY – AV*
2591A-9FV0D
1
(Navigation) CONTROL ASSY – AV*
25915-9FV2D
1
*Part number should be selected using the VIN in the parts system.
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC741
Claim Type:
PNC:
Symptom:
CM
PC741
ZZ
Diagnosis:
99
Description:
Op
Codes
Flat
Rate
Time
Parts
Required on
claim
Expense
Code
Required
Replace audio unit
PC7410
1.9 Hr
YES
NO
16/16