A9020592058750_2

90 Instrument cluster: Permanent chime from Audi virtual cockpit after a cancelled emergency assist
event
90 20 59 2058750/2 July 15, 2020. Supersedes Technical Service Bulletin Group 90 number 20-42 dated March
6, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7, A8,
Q7, Q8, and
Audi e-tron
quattro
2020
All
Audi virtual cockpit with lane assist
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Service (Updated to new software)
Revised Required Parts and Tools (Updated to new software)
1
03/06/2020
Initial publication
Customer states:
 After cancelling an emergency assist event, a continuous chime is triggered in the Audi virtual cockpit.
Technical Background
A software bug in the instrument cluster causes the chime to go off.
Production Solution
Optimized software in the Audi virtual cockpit introduced in current series production.
Service
SVM Update Instructions
1. Follow all instructions in TSB 2056558: MIB2+: Software Update Instructions.
Tip: The vehicle key has to be located above the key reader area for the duration of this update.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Update the instrument cluster control module, J285 (address word 0017) using the SVM action code as listed in
the table below, if necessary:
Tip: For the Audi e-tron quattro, the vehicle’s high-voltage battery must not be charged during this update.
Please only charge the 12V battery!
Model
Old Software
Part Number
Old Software New
New
Version
Software Part Software
Number
Version
(or higher)
A6, A7, A8,
Q7, and Q8
Audi e-tron
quattro
4K0920790B
4K0920790B
4K0920794B
4K0920794B
4K0920890B
0207
4K0920890B
4K0920894B
0208
4K0920894B
4K0920790B
0209
4K0920790B
4K0920794B
0210
4K0920794B
4K0920890B
4K0920890B
4K0920894B
4K0920894B
4KE920795A
0104
0105
4KE920795A
SD Card
SVM Code
Input
0211
4K0906961AG
FPKWW0211
0108
4N0906961AM FPKWW0211
(or higher)
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0039
Labor Operations:
Software Update (Includes checking for DTCs)
0151 0000
Time stated
on the
diagnostic
protocol (Max
75 TU)
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Claim Comment:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2058750/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Model
SD Card
Quantity
4N0906961AM
SD Update Medium (Audi e-tron quattro only)
01 (Shop tool)
4K0906961AG
SD Update Medium
01 (Shop tool)
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2056558, MIB2+: Software Update Instructions.
All part and service references provided in this TSB (2058750) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.