T-SB-0064-18 Rev

T-SB-0064-18
Rev2
July 19, 2018
Smart Key Immobilizer Reset and Add/Remove Key
Service
Category
Vehicle Interior
Section
Theft Deterrent/Keyless Entry
Market USA
Applicability
YEAR(S)
MODEL(S)
2019 - 2021
Avalon, Avalon HV, Corolla
Hatchback, RAV4, RAV4 HV
2020 - 2021
Corolla, Corolla HV
2021
Highlander, Highlander HV,
Mirai, RAV4 Prime, Sienna
HV, Venza HV
ADDITIONAL INFORMATION
REVISION NOTICE
June 03, 2020 Rev2:
 Applicability has been updated to include 2021 model year Avalon, Avalon Hybrid, Corolla
Hatchback, RAV4, RAV4 Hybrid, Corolla, Corolla Hybrid, Highlander, Highlander Hybrid, Mirai,
RAV4 Prime, Sienna Hybrid, and Venza Hybrid vehicles.
 The Required Tools & Equipment section has been updated.
June 17, 2019 Rev1:
 Applicability has been updated to include 2019 – 2020 model year Corolla Hatchback, RAV4,
and RAV4 Hybrid and 2020 model year Corolla and Corolla Hybrid vehicles.
 The Required Tools & Equipment section has been updated.
Any previous printed versions of this bulletin should be discarded.
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Smart Key Immobilizer Reset and Add/Remove Key
Introduction
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased
and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is
removed, it can never be reused.
Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system and to add
and/or remove a key.
NOTICE
When performing a Smart Code Reset, ALL registered keys are erased and CANNOT be used
again on ANY vehicle. For Undesignated Key Permanent Erasure utility, ONLY the keys that are
NOT present will be removed. ANY keys that are NOT present can never be reused.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
PART NUMBER
QTY
TSADVUNIT
Techstream 2.0
TS2UNIT
ADE
1
Techstream Lite
TSLITEPDLR01
Techstream Lite (Green Cable)
TSLP2DLR01
*Essential SST.
NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 15.00.028 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
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Smart Key Immobilizer Reset and Add/Remove Key
Symptom Chart
SYMPTOM
ACTION
PROCEDURE
PG.
Lost ALL Keys
Delete ALL Keys
Immobilizer Reset
6
Add NEW Keys to Vehicle
Add More Than One
New Key if Performed
Post Immobilizer Reset
Smart Code Registration
23
Key(s) is (are) Lost or
Stolen and/or Request to
Remove ANY Key NOT
Present From the Vehicle
Delete One or More Keys,
NOT ALL Keys
Undesignated Key Permanent Erasure
30
NOTE
If ALL keys are lost, refer to the applicable Repair Manual and follow the process for establishing
communication. It may also be necessary to maintain communication during the entire procedure by
actions such as pushing the doorjamb courtesy switch or flashing the high beams. Do NOT cycle the
engine switch to keep the ECU awake.
Procedures

Security Authorization for the Reset Pass-code ........................................................................ 4

Reset Approval Request (TIS Pre-approval) ............................................................................. 6

Opening Smart Access in Techstream ...................................................................................... 7

Pre-approved Immobilizer Reset ............................................................................................. 10

Manager Approval .................................................................................................................. 15

Approved Immobilizer Reset .................................................................................................. 16

Smart Code Registration......................................................................................................... 23

Undesignated Key Permanent Erasure ................................................................................... 30
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Smart Key Immobilizer Reset and Add/Remove Key
Security Authorization for the Reset Pass-code
Improved security measures have been implemented in TIS and there are additional parameters
obtained from the vehicle during Immobilizer Reset. A secondary approval by dealer management
is required each time an Immobilizer or Smart Key Reset is performed.
Please review the following flowchart and become familiar with the options outlined BEFORE
attempting a reset.
Figure 1. Immobilizer Reset Process
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Smart Key Immobilizer Reset and Add/Remove Key
Security Authorization for the Reset Pass-code (continued)
Key Points:

The reset request can be submitted from Techstream in the vehicle or on TIS BEFORE the
vehicle is available.

A single management approval can be used multiple times for the same VIN until the vehicle
repair is complete.

Each reset attempt for the same VIN will generate a NEW seed number and a
unique passcode.

The request and approval hand-off between the technician and management is completed on
the TIS home page inbox, accessed at each individual’s location (Techstream, office, etc.).
Main Steps:
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TIS Inbox Message and Approval
2. Perform Reset Via Techstream
A. Access Approval TIS Inbox Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval BEFORE Vehicle is Accessed (per Main Steps)
2. Request and Receive Approval From Techstream AFTER Entering the Reset Utility
3. Repeated Reset Attempts With Techstream by Accessing the Single Approval File
Approving Managers:
Once the Pass-Code Request form is completed, an approval request will be sent to ALL
approving managers. Dealership personnel with the following job titles in Staffmaster are granted
passcode approval capability: Dealer Principal, General Manager, Service Manager, Service
Director, Service/Parts Director, Parts Manager, Parts Director, Customer Relations Manager,
Customer Satisfaction Manager, Shop Foreman, Diagnostic Specialist, Team Leader.
Each dealer MUST have AT LEAST two enrolled managers to access ANY passcodes.
Please review the Techstream and TIS screenshots in this bulletin to become familiar with the
management authorization process flow.
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Smart Key Immobilizer Reset and Add/Remove Key
Reset Approval Request (TIS Pre-approval)
1. Open TIS – Diagnostics – Immobilizer Reset.
2. Log in using your password.
Figure 2.
3. Populate the boxes with the correct information. Then, read the Positive Identification Policy
and check the boxes once the indicated tasks are completed.
4. Select Next to continue.
Figure 3.
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Smart Key Immobilizer Reset and Add/Remove Key
Reset Approval Request (TIS Pre-approval) (continued)
5. AFTER two or more managers are selected, select Submit.
NOTE
 It is required to select AT LEAST two managers.
 Each request MUST receive approval by one manager.
Figure 4.
Opening Smart Access in Techstream
Please review the Techstream and TIS screenshots in this bulletin.
NOTE
If ALL keys are lost, refer to the applicable Repair Manual and follow the process for establishing
communication. It may also be necessary to maintain communication during the entire procedure by
actions such as pushing the doorjamb courtesy switch or flashing the high beams. Do NOT cycle the
engine switch to keep the ECU awake.
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Smart Key Immobilizer Reset and Add/Remove Key
Opening Smart Access in Techstream (continued)
1. Connect Techstream to the vehicle.
If the ignition CANNOT be turned on or the information does NOT automatically populate,
choose the appropriate vehicle model and year and enter the VIN in ALL capital letters.
NOTE
If the battery is low of charge, attaching a battery charger may be necessary to maintain battery
voltage during Immobilizer Reset.
 The battery diagnostic tool MUST be used in Power Supply Mode to maintain battery voltage
at 13.5V while flash reprogramming the vehicle.
 For details on how to use the battery diagnostic tool, refer to the DCA-8000 Instruction Manual
located at TIS – Diagnostics – Tools & Equipment – Battery Diagnostics.
Figure 5.
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Smart Key Immobilizer Reset and Add/Remove Key
Opening Smart Access in Techstream (continued)
2. Select the Body Electrical tab, then select Smart Access.
Figure 6.
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Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset
Please review the Techstream and TIS screenshots in this bulletin.
1. Select Smart Code Reset.
Figure 7.
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Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
2. Read the warning, check I agree, then
select Next.
Figure 8.
3. Open the driver’s door, check
I understand, then select Next.
Figure 9.
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Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
Figure 10.
4. Select Get Pass-Code.
5. Copy may be selected to copy the seed
number to the computer’s clipboard.
Select Send to open a link to TIS.
Figure 11.
NOTE
 If the management approval file for this VIN exists in your TIS inbox, do NOT follow the next three
steps to resubmit a request. Go to the Approved Immobilizer Reset section on pg. 16.
 If management approval is already received, open the approval file in your TIS inbox and enter the
most recent seed number to get the passcode.
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Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
6. Make sure the Immobilizer Reset tab
is selected.
Figure 12.
7. Enter the password and click Login.
8. Fill in the required information, then select Next.
Figure 13.
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Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
9. AFTER two or more managers are selected, select Submit.
NOTE
 It is required to select AT LEAST two managers.
 Each request MUST receive approval from one manager.
Figure 14.
10. After manager approval is received, go to the Approved Immobilizer Reset section on pg. 16.
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Smart Key Immobilizer Reset and Add/Remove Key
Manager Approval
Please reference the TIS screenshots in this bulletin.
1. AFTER the request is submitted, one of the
authorized dealer managers will locate the
technician’s request in their TIS home
page inbox.
Figure 15.
2. Select the title to open the Request.
3. Read the Request Approval Policy, then
check the boxes AFTER the indicated tasks
are completed.
Figure 16.
4. Select Approve to send the approval to
the technician.
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Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset
Please reference the Techstream and TIS screenshots in this bulletin.
1. AFTER approval is received by
management, open the TIS inbox and
locate the Immobilizer Reset Request.
Figure 17.
2. Select the title to open the approval.
NOTE
 It is recommended to retrieve the
passcode from the Techstream connected
to the vehicle as the seed number and
passcode work together.
 AFTER approval is received by
management, multiple resets can be
performed for a single VIN. Each attempt
will create a NEW seed number and
resultant passcode.
3. Select the Immobilizer Reset link.
Figure 18.
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Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
4. Make sure the Immobilizer Reset tab
is selected.
Figure 19.
5. Enter the password and select Login.
6. Enter the Techstream software version and paste the seed number from Techstream.
7. Select Next.
Figure 20.
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Approved Immobilizer Reset (continued)
8. Retrieve the passcode in the
location shown.
Figure 21.
NOTE
 Do NOT resubmit another approval for this
vehicle if the file from management has
been received in TIS and it shows the
approval status for the given VIN.
 Open the approval file and enter a NEW
seed number to get the unique passcode
for each attempt.
9. AFTER retrieving the passcode,
copy and paste it (with no additional blank
spaces) into the Pass-Code Number box
and select Next.
Figure 22.
NOTE
AFTER selecting Next, another passcode will
be requested.
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Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
10. Select Get Pass-Code.
Figure 23.
11. Select Send to open a link to TIS.
Figure 24.
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Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
12. Enter the password in the Add/Remove Key
tab and select Login.
Figure 25.
NOTE
Make sure the Add/Remove Key tab
is selected.
13. AFTER the boxes are filled in with the information from the previous Techstream screen,
select Submit.
Figure 26.
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Approved Immobilizer Reset (continued)
14. The bolded passcode can be copied and
pasted back into Techstream.
Figure 27.
15. Copy and paste the number (with no
additional spaces) into the Pass-Code
Number box and select Next.
Figure 28.
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Approved Immobilizer Reset (continued)
16. AFTER a confirmation message pops up, select Yes.
Figure 29.
Figure 30.
17. Smart Code Registration may now be used
to register Smart Keys.
Figure 31.
18. Select Exit.
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Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration
Please reference the Techstream and TIS screenshots in this bulletin.
1. Select Smart Code Registration.
Figure 32.
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Smart Code Registration (continued)
2. Read the instructions, check each item, and
select Next.
Figure 33.
3. Select Get Pass-Code.
Figure 34.
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Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
4. Select Send to open a link to TIS.
Figure 35.
5. Make sure the Add/Remove Key tab
is selected.
Figure 36.
6. Enter the password and select Login.
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Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
7. Make sure each text box is populated with
the correct information from the previous
Techstream screen.
Figure 37.
8. Select Submit.
9. The bolded passcode may be copied and
pasted back into Techstream.
Figure 38.
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Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
10. Copy and paste the number (with no
additional spaces) into the Pass-Code
Number box and select Next.
Figure 39.
11. Make sure there is enough room for
additional key codes. The white box
outlined in red shows the number of
available spaces to add this session’s
NEW key(s).
Figure 40.
12. AFTER confirmation of step 11, select Next.
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Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
13. Place the currently registered key and
the NEW unregistered key(s) outside
the vehicle.
Figure 41.
14. BEFORE the procedure begins, bring the
registered key into the vehicle.
15. Select Next.
16. Touch the ignition switch with the
registered key.
Figure 42.
17. Select Pre-Start CHK to review the
registration process.
NOTE
Pre-Start CHK MUST be selected BEFORE
continuing to the next step.
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Smart Key Immobilizer Reset and Add/Remove Key
Smart Code Registration (continued)
18. AFTER the Pre-Start CHK is reviewed,
close it and select Start.
Figure 43.
19. Touch the ignition switch with the NEW key.
The vehicle will beep twice AFTER each
key is registered.
Figure 44.
NOTE
If adding keys AFTER performing an
immobilizer reset, multiple keys can be added
at a time. The vehicle will beep once each
time a NEW key is registered. Repeat this
step until ALL NEW keys are registered.
20. Function-check the keys by pressing the
buttons (lock/unlock/panic/trunk) and make
sure the vehicle will start with the key.
Figure 45.
21. Select Next to restart the process to add
another key.
22. Select Exit to close the utility.
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Undesignated Key Permanent Erasure
Please reference the Techstream and TIS screenshots in this bulletin.
1. Select Undesignated Key Permanent Erasure.
NOTE
Make sure ALL keys to be reused are present.
Figure 46.
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Smart Key Immobilizer Reset and Add/Remove Key
Undesignated Key Permanent Erasure (continued)
2. Read the warning message BEFORE
continuing. The keys that are NOT present
in this procedure will be permanently
erased from the vehicle. Erased keys will
NOT be functional on this, or ANY vehicle.
Figure 47.
3. Select Next.
4. Input the number of customer keys that
are present and select Next.
Figure 48.
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Undesignated Key Permanent Erasure (continued)
5. The customer keys listed will NOT be
erased during the procedure. Confirm
the numbers of keys to be kept, then
select Next.
Figure 49.
6. Confirm that ONLY the keys touched to the
ignition are to be kept. ALL other keys NOT
touched to the ignition will be deleted and
CANNOT be reused on ANY vehicle.
Figure 50.
7. Check I agree, then select Next.
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Undesignated Key Permanent Erasure (continued)
8. Select Get Pass-Code.
Figure 51.
9. Select Send to open a link to TIS.
Figure 52.
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Undesignated Key Permanent Erasure (continued)
10. Make sure the Add/Remove Key tab
is selected.
Figure 53.
11. Enter the password and select Login.
12. Make sure each text box is populated
with the correct information from the
previous screen.
Figure 54.
13. Select Submit.
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Undesignated Key Permanent Erasure (continued)
14. The bolded passcode may be copied and
pasted back into Techstream.
Figure 55.
15. Copy and paste the number into the
Pass-Code Number text box.
Figure 56.
16. Select Next.
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Undesignated Key Permanent Erasure (continued)
17. One at a time, touch the keys to the ignition
switch. The vehicle will beep once per key.
Figure 57.
18. Once ALL keys have touched the ignition
switch, select Delete to permanently
remove ALL keys that did NOT touch the
ignition switch.
NOTE
There is a 30-second timer for this procedure.
19. Undesignated Key Permanent Erasure is
now complete. The keys that were NOT
touched to the ignition will no longer work
on ANY vehicle.
Figure 58.
20. Select Exit.
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