06-003-20-3718

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
STEERING WHEEL VIBRATES AT IDLE
Bulletin No.: 06-003/20
Last Issued: 07/21/2020
APPLICABLE MODEL(S)/VINS
US Spec.:
2017-2020 CX-5 vehicles with VINs lower than JM3KF******796943 (produced before Feb. 3, 2020)
2019-2020 CX-9
2018-2020 Mazda6
Mexico Spec.:
2019-2020 CX-5 vehicles with VINs lower than JM3KF******796943 (produced before Feb. 3, 2020)
2019-2020 CX-9
2018-2020 Mazda6
DESCRIPTION
Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not
holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving.
This may be caused by improper control logic of the EPS control module. To eliminate this concern, the
EPS control logic has been modified.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Replace the EPS control module (EPS CM) with a modified one according to the instructions on MGSS
online:



CX-5: STEERING WHEEL AND COLUMN REMOVAL/INSTALLATION
CX-9: STEERING WHEEL AND COLUMN REMOVAL/INSTALLATION
Mazda6: STEERING WHEEL AND COLUMN REMOVAL/INSTALLATION
3. Verify the repair.
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/21/2020 3:06 PM tlawrenc
Bulletin No.: 06-003/20
Last Issued: 07/21/2020
PARTS INFORMATION
Parts Number
Description
Qty. Model
Notes
K123-67-88ZF Box, Control-E.C.P.S. Sys.
1
CX-5
USA / Canada Only
KN0W-67-88ZA Box, Control-E.C.P.S. Sys.
1
CX-5
---
KCB8-67-88ZA Box, Control-E.C.P.S. Sys.
1
CX-5
---
TN39-67-88ZA Box, Control-E.C.P.S. Sys.
1
CX-9
---
GBEF-67-88ZC Box, Control-E.C.P.S. Sys.
1
Mazda6
---
B455-32-099B
Bolt, Shaft
1
All
[R] for intermediate shaft
KA01-66-154
Bolt, Set
2
All
[R] for start stop unit
9YA01-1003A
Bolt
1
All
[R] for steering wheel
[R]: Replace parts
NOTE:


Use VIN to lookup correct part number in GEPC
Part number K123-67-88ZF is not effective for this concern on the vehicles out of the subject VIN
range.
WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty
repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
83
Damage Code
9W
Part Number Main Cause
****-67-88Z*
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/21/2020 3:06 PM tlawrenc
Bulletin No.: 06-003/20
Quantity
Operation Number / Labor
Hours:
Last Issued: 07/21/2020
1
XXS3WXRX / 0.9 Hrs.
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/21/2020 3:06 PM tlawrenc