09-025-20-3721

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
FRONT DOOR GLASS DOES NOT OPERATE
Bulletin No.: 09-025/20
Last Issued: 07/28/2020
APPLICABLE MODEL(S)/VINS
2014-2018 Mazda3 (Japan built) with VINS starting with JM1
DESCRIPTION
Some customer's may complain that the front power window(s) do not operate after the vehicle has been
parked outside during freezing temperatures. This may be caused by water that infiltrates into the power
window regulator and freezes in the drum groove for the cable. Then when the power window is operated,
the cable slips out from the ice-filled groove and tangles, blocking further window operations.
Customers having this concern should have their vehicle repaired using the following repair procedure.
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/31/2020 2:26 PM tlawrenc
Bulletin No.: 09-025/20
Last Issued: 07/28/2020
REPAIR PROCEDURE
1. Verify customer concern by checking to see if the cable is tangled inside the power window regulator.


If the cable is tangled, replace the power window regulator with a modified one according to the
instructions on MGSS.
 2014-2016 Mazda3 (FRONT POWER WINDOW REGULATOR
REMOVAL/INSTALLATION)
 2017-2018 Mazda3 (FRONT POWER WINDOW REGULATOR
REMOVAL/INSTALLATION)
If the cable is not tangled, look for other sources of the power window operation failure.
2. Verify repair.
PARTS INFORMATION
Parts Number
Description
Qty.
BJS7-58-590 Arm/Base (R), Window
1
BJS7-59-590A Arm/Base (L), Window
1
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/31/2020 2:26 PM tlawrenc
Bulletin No.: 09-025/20
Last Issued: 07/28/2020
WARRANTY INFORMATION
NOTE:



This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
61
Damage Code
93
Part Number Main Cause
Quantity
Operation Number / Labor
Hours:
BJS7-58-590 or BJS7-59-590A
1
XXS2KARX / 0.4Hrs. (One side)
XXS2KBRX / 0.7 Hrs. (Both sides)
NOTE: If both power window regulators are replaced, claim one of them as related part.
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/31/2020 2:26 PM tlawrenc