2052561/3
Service Bulletin Details
Public Details for: 2052561/3
Mulliner - biometric secure stowage box. Customer statement / workshop findings: correct functionality and restrictions of the mulliner biometric secure stowage box need to be understood to prevent unnecessary customer complaints.
Models from 2020
2020 BENTLEY BENTAYGA |
Models from 2019
2019 BENTLEY BENTAYGA |
Models from 2018
2018 BENTLEY BENTAYGA |
Technical product information Topic Market area Brand Transaction No. Level Status Release date Mulliner - Biometric Secure Stowage Box Bentley: worldwide (2WBE),Hongkong-Macau (5HK) Bentley 2052561/3 EH Released for publishing 02-Jul-2020 New customer code Object of complaint Complaint type access control, driving authorisation, antitheft protection -> locking -> storage compartment lock cylinder component / consumables -> damaged Vehicle data Bentayga series Sales types Type 4V1* 4V1* 4V1* 4V1* 4V1* MY 2017 2018 2019 2020 2021 Brand Designation Engine code E * E * E * E * E * Documents Document name master.xml Gearbox code * * * * * Final drive code * * * * * Position Technical product information Mulliner - Biometric Secure Stowage Box Transaction No.: 2052561/3 Release date: 02-Jul-2020 Customer statement / workshop findings Correct functionality and restrictions of the Mulliner Biometric Secure Stowage Box need to be understood to prevent unnecessary customer complaints Technical background * Production change * Measure Instances of non- operation: Some fingerprints may never be configurable, this could be any or all of an individual’s fingerprints and is not a fault of the system To confirm correct operation of the fingerprint reader, try configuring several other individual’s fingerprints General information: The unit is not a safe, it can be breached using heavy-duty tools Each unit is supplied with its own unique physical key. This is required to unlock the unit if the vehicle ignition cannot be switched on. This key is also required to save and clear fingerprints Prerequisites for operation: • The unit is designed to operate from -10°C to +40°C. • The fingerprint scanner will not operate below 0°C. (Use the physical key to open the unit when the temperature is below 0°C.) • Fingers should be clean and dry • Fingerprint reader should be clean, dry and free from scratches and blemishes • Fingerprint recognition only operates when the vehicle ignition is switched on Unlocking using fingerprint recognition: Press and hold your finger firmly onto the centre of the fingerprint reader, ensuring that the finger is flat against the surface so the print can be read accurately. If the fingerprint is recognised, the indicator light shows green, a confirmation tone sounds, and the lid opens automatically. If the fingerprint is not recognised, the indicator light shows red If the fingerprint was not recognised move your finger slightly and vary the pressure applied on the reader Clearing the memory: • The key is required to clear the memory • After the memory has been cleared, the unit will revert back to the Set-up mode and accept any fingerprint as no fingerprints are saved • Fingerprints cannot be deleted individually 1. Move the keyhole cover out of the way by pressing the front ribbed edge of the keyhole cover and moving it aside 2. Insert the key into the lock but do not turn it 3. Press and hold your finger firmly onto the centre of the fingerprint reader until the fingerprint is recognised (as if you are unlocking the unit) and indicator light shows green 4. While holding your finger to the fingerprint reader (step 3), rotate the key clockwise and hold. Before the memory clearing process begins, the indicator light flashes red slowly. Removing the key or your finger during this time aborts the process. The indicator light will flash red rapidly and a repeated beep will sound as the memory is cleared. Once the memory has been cleared, the indicator light turns white and a confirmation tone sounds 5. Remove your finger from the fingerprint reader and remove the key. All fingerprints have now been deleted 6. Refit the keyhole cover Indicator summary: