T-SB-0073-20

T-SB-0073-20
July 28, 2020
2021 Venza HV Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2021
Venza HV
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:




Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2021 model year Venza
hybrid vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021
model year Toyota vehicles has been developed. To properly perform a complete PDS, you must
complete all procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.
© 2020 Toyota Motor Sales, USA
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2021 Venza HV Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.
Warranty Information
OP CODE
DESCRIPTION
MODEL
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
Venza HV
1.0
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
QTY
TSADVUNIT
Techstream 2.0
Techstream Lite
PART NUMBER
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
TSLP2DLR01
*Essential SST.
NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 15.00.028 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
© 2020 Toyota Motor Sales, USA
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2021 Venza HV Pre-Delivery Service (PDS)
Procedures

D/C Cut Fuse Installation* .....................................................................................................3

Seating Position Control ECU Initialization* ...........................................................................4

Power Back Door Initialization*..............................................................................................4

Memorize Steering Angle Neutral Point* ..............................................................................4

Perform Steering Sensor Zero Point Calibration*...................................................................4

Front License Plate and Mounting Bracket Installation* .........................................................5

Front Emergency Towing Eyelet Removal and Hole Cover Installation* ................................6

Installation of Rubber Body Plugs* ........................................................................................8

Tire Pressure Warning System (TPWS) Initialization .............................................................9

Dealer Contact Information for Call Dealer Head Unit Function .............................................9

Entune™ 3.0 App Suite Connect Initialization/Update ...........................................................9
*If applicable.
D/C Cut Fuse Installation
To minimize battery discharge, The D/C cut fuse (30A) has been removed and is stored in the
blank space of the engine compartment relay block. Install the D/C cut fuse (30A) and confirm
ALL related Diagnostic Trouble Codes (DTCs) are cleared.
Figure 1.
1
2
3
1
Relay Block
2
Remove D/C Cut Fuse (30A)
3
Install D/C Cut Fuse (30A)
© 2020 Toyota Motor Sales, USA
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2021 Venza HV Pre-Delivery Service (PDS)
Seating Position Control ECU Initialization
Refer to the applicable Repair Manual for the seating position control ECU initialization procedure
(procedure 2).
Power Back Door Initialization
As a result of removal of the D/C cut fuse with the back door opened, the automatic open and
close function of the power back door will be inoperative due to loss of the back door position
memory stored in the microcomputer. Therefore, initialize the power back door during PDS at the
dealership. If the D/C cut fuse is removed with the back door closed, the initialization is not
required because the back door position memory is still stored in the microcomputer.
Refer to the applicable Repair Manual for the power back door initialization procedure.
Memorize Steering Angle Neutral Point
As a result of the removal of the D/C cut fuse, the power source to the steering angle sensor is
cut off. When the D/C cut fuse is reinstalled, the parking assist monitor system/panoramic view
monitor system will be operative, but it cannot display guidelines to assist parking operation
because the center position recognized by the steering angle sensor may not be in an initial
position. Therefore, perform steering angle neutral point initialization AFTER installing the D/C cut
fuse during PDS.
Refer to the applicable Repair Manual for the steering angle neutral point initialization procedure.
Perform Steering Sensor Zero Point Calibration
As a result of the removal of the D/C cut fuse, the steering angle sensor power source is cut off.
When the D/C cut fuse is reinstalled, the center position recognized by the steering angle sensor
may not be the appropriate position. Therefore, it is necessary to perform steering sensor
zero point calibration AFTER installing the D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the steering zero point calibration procedure:

Driving Method.

Techstream Method (procedure 4).
© 2020 Toyota Motor Sales, USA
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2021 Venza HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation
The front license plate bracket and two self-tapping screws are stored in the vehicle. Follow this
procedure to install the front license plate bracket and front license plate in states where it is
required by law.
1. Align holes “A” of the front license plate
mounting bracket with the dimples on the
lower radiator grille. Mark the location of
holes “B” on the bumper cover.
Figure 3.
A
A
NOTE
B
 Holes “A” are used for installation of the
mounting bracket to the lower radiator grille.
 Holes “B” are used for the installation of the
front license plate to the mounting bracket.
2. Install the mounting bracket to the lower
radiator grille using two self-taping screws.
NOTICE
1
 Do NOT pre-drill holes into the bumper.
 Do NOT overtighten the
self-tapping screws.
2
4
3. Install the front license plate to the
mounting bracket at holes “B” using two
bolts of noncorroding type with the
dimensions below.
Nominal Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)
3
5
Figure 2.
2
1
1
Nominal Length
2
Diameter
z
z
1
Mounting Bracket
2
Dimple
3
Bolts
4
Self-tapping Screw
5
Front License Plate
© 2020 Toyota Motor Sales, USA
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2021 Venza HV Pre-Delivery Service (PDS)
Front Emergency Towing Eyelet Removal and Hole Cover Installation
1. Remove the front emergency towing
eyelets from the front bumper by turning
them counterclockwise.
Figure 4.
HINT
If it is difficult to loosen the front emergency
towing eyelet, use a steel bar.
1
1
2. Place one of the removed emergency
towing eyelets into the luggage tray in the
luggage compartment.
Front Emergency Towing Eyelet
Figure 5.
HINT
Dispose of the other removed emergency
towing eyelet.
1
1
© 2020 Toyota Motor Sales, USA
Emergency Towing Eyelet
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Front Emergency Towing Eyelet and Hole Cover Installation (continued)
3. Install the front emergency towing eyelet
hole covers, which are stored in the glove
compartment, onto the front bumper.
Figure 6.
1
A. Insert the arrow-shaped part of the
emergency towing eyelet hole cover “A”
into the eyelet hole “B” as shown.
B. Install the emergency towing eyelet
hole cover to the hole of the bumper.
B
A
A
Arrow-shaped Part
B
Eyelet Hole
1
Front Emergency Towing Eyelet Hole Cover
© 2020 Toyota Motor Sales, USA
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2021 Venza HV Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs
1. Confirm the number of plugs in the glove box. If two plugs are present, perform
substep 2A ONLY. If four plugs are present, perform substep 2A AND substep 2B.
2. Install plugs according the instructions below by confirming the number of plugs in the
glove box.
A. Install two plugs in the rear side member hole or rocker inner hole (see Figure 7).
B. Install two plugs in the torque box hole or rocker inner hole (see Figure 7).
Figure 7.
1
2
z
6
3
z
5
z
4
z
6
1
Front Side
2
Rear Side
3
Torque Box Hole or Rocker Inner Hole
4
Rear Side Member Hole or Rocker Inner Hole
5
Rocker Inner
6
Install Plug Here (if Applicable)
z
z
z
NOTICE
 The installation of these plugs is required to prevent rust.
 These plugs are stored in the glove box.
 The number of plugs may vary according to production locations in the same
vehicle model.
© 2020 Toyota Motor Sales, USA
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2021 Venza HV Pre-Delivery Service (PDS)
Tire Pressure Warning System (TPWS) Initialization
Refer to the applicable Repair Manual for the TPWS initialization procedure.
Note the spare tire does NOT have a TPWS sensor.
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using Techstream and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.
Dealer Contact Information for Call Dealer Head Unit Function
Refer to the Multimedia System Owner’s Manual to add dealer contact information.
Entune™ 3.0 App Suite Connect Initialization/Update
Refer to T-SB-0039-20 Entune™ 3.0 App Suite Connect to initialize/update the Entune™ 3.0 App
Suite Connect.
© 2020 Toyota Motor Sales, USA