S2023000036

STAR ONLINE PUBLICATION
Case Number: S2023000036
Release Date:
7/10/2020
Symptom/Vehicle Issue: Front Seat Lift Handle Binding
Discussion: Use the following procedure to inspect and repair seat frame with a
binding lift handle. In most cases, the seat does not need to be replaced. Seat Guide
wire part numbers 68465711AA – Left seat, 68465712AA Right seat
1. Move seat to full-forward to gain access to plastic shield
2. Remove Plastic Cover from Inner Ring by pulling on lower flange (5’o-clock zone)
near Lift-handle
3. Visually confirm interference/binding between Lift-handle & Inner Ring rub-strip by
cycling handle upward
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
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4. Visually confirm interference/binding between Guide-wire bracket/screw & Liftmechanism top edge by cycling handle upward
5.
6.
7.
8.
Remove 2 Lift Handle screws & Lift Handle
Remove 2 Inner Ring Plastic attachment screws and Inner Ring Plastic
Remove 1 guide wire attachment screw and 1 marriage bolt.
Remove bent guide wire.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
9. Replace bent guide wire with new guide wire. 68465711AA – Left seat,
68465712AA Right seat
10. Reinstall guide wire attachment screw to torque 3.0NM +/- 0.4
11. Reinstall marriage bolt to 50NM +/- 3.0. Verify torque with torque wrench after
installation of fresh guide wire.
12. Reinstall Inner Ring Plastic with two screws to torque 3.0NM +/- 0.4 and attach Lift
Handle with two screws to torque 4.0NM
+/- 0.6.
13. Verify gap between Lift-handle & Inner Ring rub-strip = 2mm minimum, and gap
between Guide-wire bracket/screw & Liftmechanism top edge = 3mm minimum.
14. Measure & record gaps from step 13 to confirm
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
15. Function Lift-handle upward, release & confirm it returns freely to home position.
16. Check to confirm A-clips from plastic shield and Inner Ring are in-tact and not
damaged. Replace as needed.
17. Re-install Plastic Cover onto Inner Ring; pull slightly around perimeter to confirm
fully seated and retained
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017