A1920062060420_1

19 Noises from the engine compartment around the mechanical coolant pump
19 20 06 2060420/1 August 20, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A8, S8
2019 - 2020
All
4.0TFSI
SQ7, SQ8
2020
All
4.0TFSI
Condition
Customer states:
 Noises from the engine compartment.
Workshop findings:
 The customer statement can be reproduced.
 At idle speed a croaking/jarring noise can be heard in the engine compartment in the area of the mechanical
coolant pump.
Technical Background
Not applicable.
Production Solution
Not applicable.
Page 1 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
1. Compare the noise from the customer’s vehicle with the sound at:
https://audiexternal.kzoplatform.com/player/medium/1746565506225149322
Figure 1. QR code for viewing the
supporting video with a QR code
reader on phones and tablets.
Alternatively, the video can be
accessed through computer internet
browsers at the link provided in this
bulletin.
2. Should the customer concern correspond to this noise, then replace the mechanical coolant pump according
to the repair manual.
Note:
Additional parts replacement or repairs does not solve this issue. Claims with additional replaced parts will be
subject to review.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
1950
Damage Code:
0020
Labor Operations:
Coolant pump remove +reinstall
1950 1923 (A8
and S8)
See SRT with
associated
operations
Page 2 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
1950 1973 (SQ7,
SQ8, and RSQ8)
Coolant pump replace
1950 5573 (A8,
S8, SQ7, and
RSQ8)
See SRT with
associated
operations
Thermostat housing remove + reinstall
1955 1973 (SQ7)
See SRT with
associated
operations
1955 1923 (SQ8
and RSQ8)
Diagnostic Time:
Claim Comment:
Radiator remove + reinstall
1970 1973 (SQ7)
See SRT with
associated
operations
Front bumper remove + reinstall
6310 1950 (SQ7)
See SRT with
associated
operations
Front bumper cover remove + reinstall
6329 1900 (SQ7)
See SRT with
associated
operations
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 10
TU)
Road test prior to the service procedure
0121 0002
10 TU
Road test after the service procedure
0121 0004
10 TU
As per TSB #2060420/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
Page 3 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
0P2121014F or
0P2121014*
Mechanical coolant pump
01
Tool Number
Tool Description
T10573 (or equivalent)
Bit Torx T30
VAS5014 (or equivalent)
Coolant Collecting System/Drip Tray
Or
VAS6208
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2039206, 00 How to watch TSB videos.
All parts and service references provided in this TSB (2060420) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.