19NA255
Service Bulletin Details
Public Details for: 19NA255
This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (u.S. And canada only).
- 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 -
Models from 2020
Models from 2019
Models from 2018
Models from 2017
Models from 2016
Models from 2015
Models from 2014
Models from 2013
Models from 2012
Models from 2011
Service Bulletin Bulletin No.: 19-NA-255 Date: July, 2020 TECHNICAL Subject: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting (U.S. and Canada Only) Attention: This Bulletin also applies to any of the models that may be Export from North America vehicles. Brand: Cadillac Chevrolet Model: Model Year: from to Escalade Models 2011 2020 Avalanche 2011 2013 Express Suburban Tahoe 2011 2020 Silverado 2011 2018 Silverado 1500 (New Model - 12th VIN Digit = 7) - 4WD Silverado 1500 (New Model) Silverado LD Silverado 2500/3500 2019 2019 Silverado 1500 2020 2020 Savana Yukon Models 2011 2020 Sierra 2011 2018 Sierra 1500 (New Model) Sierra Limited Sierra 2500/3500 2019 2019 2020 2020 Silverado 2500HD/ 3500HD GMC Sierra 1500 Sierra 2500HD/ 3500HD Copyright 2020 General Motors LLC. All Rights Reserved. VIN: from Engine: Transmission: All All to Page 2 Involved Region or Country July, 2020 Bulletin No.: 19-NA-255 North America, Europe, Middle East, Israel, Palestine, Chile, Columbia, Ecuador, Paraguay, Peru, Uruguay, Japan, S Korea, China, Taiwan, Thailand, Africa and Egypt. Additional Options (RPOs) Some customers may comment that areas of the frame wax coating are peeling off and rust/corrosion is visible on the metal in these areas. Several examples of this condition are shown in each group of graphics below. Truck Example Photos Condition 2708901 2708906 Bulletin No.: 19-NA-255 July, 2020 Page 3 2708908 Van Example Photos 3396076 Page 4 July, 2020 Bulletin No.: 19-NA-255 3396078 3396079 Bulletin No.: 19-NA-255 July, 2020 Page 5 3396080 Cause Correction The cause of this condition may be that the frame supplier may not have properly prepped the metal before the wax coating was applied. Note: A combination of specialized metal coating products manufactured by Lloyds and Daubert have been found to be the most suitable products to provide corrosion control and protection to address this type of repair. Our recommendation is to prep the metal surface using *Lloyd’s Pure Prep™ Metal Surface Preparation P/N 25418, then topcoat with both *Lloyds Kryptonite Metal Treatment P/N 36502 Life Long Rust Protection and *Daubert Non-Rust® P/N X-121B One Coat Rust Preventative Coating. It is strongly recommended they be applied according to the manufacturer’s procedures. *We believe this source and their products to be reliable. There may be additional manufacturers of such products/materials. General Motors does not endorse, indicate any preference for, or assume any responsibility for the products or material from this firm or for any such items that may be available from other sources. Prep the frame and apply the Lloyds and Daubert coatings following the steps in the Service Procedure below: Service Procedure Important: To ensure proper coating performance, all of the manufacturer’s “Applications Guidelines” MUST be followed. Note: The graphics below show the bed and/or cab removed from the vehicle. These pictures are provided for reference only. Bed and/or Cab removal are not necessary. Dealers should only repair the locations that show the condition. The following procedure should be utilized to return the truck to a factory look. 1. Raise and suitably support the vehicle. Refer to Lifting and Jacking the Vehicle in SI. Page 6 July, 2020 2708909 2. If labels are in the area to be reworked, remove any of the visible white labels on the frame (usually one per side). 3. Remove any components as required to gain access to the corroded component or area. Important: Any corrosion damage noted to the extent of weakening the component will require component replacement. 4. Determine a start and finish point on each side for the section/area of the frame to be repaired. Bulletin No.: 19-NA-255 2708911 Important: Lloyds Kryptonite is designed to apply directly onto brown rust or clean surfaces; however any loose flakes/scale of rust need to be removed prior to application. 6. Any loose rust or loose flakes should be scraped, wire brushed or ground off. 7. Remove any residual wax, oil or rust by wiping the frame down with a towel or Scotch-Brite™ (3M) pad soaked with wax/grease remover. 3611135 3611133 5. Using a rag and wax/grease removing solvent, remove the wax coating and any grease, oil, or undercoating from the truck frame in the affected repair area. The graphic above shows an example of a small portion of the wax coating removed. 8. Using Lloyd’s Pure Prep™ Metal Surface Preparation P/N 25418 (10 fluid ounce bottle), or equivalent, saturate a towel or Scotch-Brite™ (3M) pad with the pre-diluted solution and scrub the area well, rendering a foaming of the Pure Prep.™ This will greatly improve adhesion and corrosion resistance in the repair areas. Bulletin No.: 19-NA-255 July, 2020 2708913 Important: The frame must be dry and free of wax/oily substances prior to application of the new coating. 9. Using a water dampened clean towel, remove any residue and dry the affected area. Dry the repair area completely using an air hose to blow dry the frame. 10. Check the repair area for phosphate treatment by wiping it to see if any corrosion residue can be picked up. Correctly treated areas will not have any residue on the surface. Page 7 3611139 12. Apply a second coat of Lloyds Kryptonite. This can be a heavy coat; double and triple passes with this product, over a light first coat, are not a problem. Note: Dried Lloyds Kryptonite will perform beautifully over time and actually get harder and more durable as it experiences heat. 3611142 3611138 11. Apply a light flash-coat of Lloyds Kryptonite Metal Treatment P/N 36502 Life Long Rust Protection (14 ounce aerosol), or equivalent, to all rusted and bare areas of the frame where the wax coating was removed. This first coat should flash in approximately 3-5 minutes. 13. We suggest top coating the Lloyds Kryptonite with Daubert Nox-Rust® P/N X-121B “One Coat Rust Preventative Coating” (aerosol), or equivalent. Note: As shown in the graphic below, besides adding a corrosion resistant layer, it dries to firm, wax-like film which will more closely resemble the appearance of the unrepaired areas of the frame. Page 8 July, 2020 3611143 14. Lower the vehicle and allow the final coat to dry as recommended by the manufacturer. Parts Information Dealers should obtain 25418 and 36502 by contacting Lloyds by e-mail at [email protected], or by calling 1-800-361-6766. U.S. Dealers can obtain the X-121B topcoat by contacting the Daubert website at www.daubertchemical.com or inside the U.S. only, by calling 1-800-914-0034. Canadian dealers must contact the Daubert distributor in Canada, Corrosion Control Coatings Ltd, by faxing the form below to 1-800-563-8078. Important: ONLY Canadian Dealers should use this form. Bulletin No.: 19-NA-255 Bulletin No.: 19-NA-255 July, 2020 Page 9 4232962 Page 10 July, 2020 Bulletin No.: 19-NA-255 Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation,and include material cost. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 1480098* Remove Frame Wax, Apply Metal Coating Up to 7.0 hrs *This is a unique Labor Operation for Bulletin use only. Version 2 Modified Released November 18, 2019 Revised July 22, 2020 – Added 2019 and 2020 T1 Pickup Models. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION