PUB_200701REV_DL

REV Recreation Group
1031 US 224 E
Decatur, IN 46733
(800) 322-8216
IMPORTANT PRODUCT UPGRADE INFORMATION #200701REV
August 2020
TO:
ALL REV RECREATION GROUP DEALER PRINCIPALS
SERVICE MANAGERS
PARTS MANAGERS
SUBJECT: Product Upgrade #200701REV - Resealing the Front Driver’s
Side Compartment
REV Recreation Group, Inc., on behalf of its manufacturing center located in
Decatur, IN, is contacting the owners of certain model year 2020 Class A diesel
motorhomes:
Fleetwood brand
Discovery manufactured 4/10/2019 - 3/13/2020
Discovery LXE manufactured 4/2/2019 - 3/13/2020
Pace Arrow LXE manufactured 5/14/2020 - 2/28/2020
Holiday Rambler brand
Endeavor manufactured 5/7/2019 – 3/6/2020
Navigator manufactured 5/21/2019 – 3/12/2020
We are notifying the owners of the affected vehicles of the availability of Product
Upgrade 200701REV. Owners will be advised in their notification letter to
contact an authorized REV Recreation Group dealer immediately to have the
upgrade performed. Copies of the notification letters mailed to eligible
motorhome owners are attached.
WHAT IS THE ISSUE?
On motorhomes affected by this Product Upgrade, the front driver’s side compartment may
not have been properly sealed. Inadequate sealant may allow water to intrude into the
compartment.
WHAT SHOULD YOU DO?
In the event that a customer contacts you to request this repair, please verify
eligibility by referring to the serial numbers listed in the enclosed Product
Upgrade Service Bulletin #200701REV prior to beginning service.
When the repairs have been completed to the customer’s satisfaction, have the
customer and your dealership’s representative sign an Internal Repair Order.
Retain this document with your dealership’s records. Submit your repair claim
through REV’s Dealer Warranty Portal for processing.
Repair claims will be reimbursed in accordance with Product Upgrade Service
Bulletin #200701REV if performed within the vehicle’s base warranty period or
one year from the original mailing date of the owner notification letters,
whichever date is later.
If you have one of these vehicles in your inventory, you will be mailed a Product
Upgrade Notice for that specific motorhome. You are required to repair or
otherwise correct any affected vehicles remaining in your inventory, according to
the notification, before selling or leasing the vehicles. Any vehicle lessor receiving
the notice is requested to forward a copy of the notice to the lessee within ten
days.
Please review this entire package with your Parts, Service, and Sales staff to
familiarize them with the step-by-step procedure and implement the Product
Upgrade #200701REV campaign.
If you have any questions regarding this campaign, please contact:
Fleetwood Dealer Technical Support:
(800) 816-9825
Holiday Rambler Dealer Technical Support:
(877) 332-9239
Thank you for helping REV Recreation Group with its continuing efforts to
maintain customer satisfaction. We appreciate your support.
Sincerely,
REV RECREATION GROUP, INC.
Attachments: Product Upgrade Service Bulletin #200701REV
Product Upgrade #200701REV Customer Letters