150089002B

Bulletin No.:
Service Bulletin
Date:
15-00-89-002B
July, 2020
WARRANTY ADMINISTRATION
Subject:
Warranty Administration – Transportation Claim Submission Requirements
Models:
2020 and Prior GM Passenger Cars and Trucks (includes Medium Duty)
This bulletin has been revised to add the 2020 Model Year, remove Condition/Concern title
and update wording of transportation damage repair claim. Please discard Corporate
Bulletin Number 15-00-89-002A.
All transportation damage repair claims with a repair
cost of $500.00 or greater are required to be submitted
to Global Warranty (GWM) with the accounting copy of
the job card or sublet repair order and the supporting
photographs listed below.
This is in addition to the requirement of the Delivery
Receipt and Letter of Notification (if applicable) being
uploaded into Global Warranty at the time of
submission. Following these requirements will improve
the speed of claim payment to the Service Agent.
Note: Please reference the Transportation, Vehicle
Storage and PDI Policy Manual for specific
transportation damage information.
Instructions
Transaction Attachments Required in addition to
Delivery Receipt and Letter of Notification (if
applicable) for repairs $500 or greater.
• A copy of the actual job card or sublet repair order.
Note: The job card/sublet bill must include all repair
details and associated dollars involved with each repair
(i.e. the accounting copy).
•
Three supporting photographs
Copyright 2020 General Motors LLC. All Rights Reserved.
4008595
1.
Photo of VIN (Vehicle Identification Number)
from window sticker or vehicle VIN tag.
Page 2
July, 2020
Bulletin No.: 15-00-89-002B
How to Upload Attachments in the Global Warranty
System:
4006256
2.
3/4 shot (i.e. front to rear) to identify the
vehicle and general damage location. Please
submit only clear photos reflecting damages
being claimed.
4008606
1. At the bottom of the Transaction Detail page, click
on “ADD ATTACHMENT” when submitting the
transportation transaction.
4006264
3.
Close-up shot of damage. Include a
measurement device (ruler) in the photo to
reference the size of the damage.
4008605
2. Click on “Browse” and locate the file from your hard
drive that you wish to attach.
Note: Attachments must be less than 5 MB each.
3. Click on “SUBMIT” to add the attachment to the
transaction.
4. Repeat the steps to add each attachment
separately.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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