05-76-20

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2014-19MY Crosstrek
		
2014-19MY Forester
		
2014-19MY Impreza		
NUMBER: 05-76-20
DATE: 08/31/20
2014MY WRX
SUBJECT:
Front Wheel Hub Assembly- Design Change
INTRODUCTION:
This bulletin announces availability of new front wheel hub assemblies incorporating bearing
surfaces having increased resistance to imperfections resulting from shock loads. Excessive shock
loads can occur when hitting a significant imperfection in the road surface (e.g. large pothole or
expansion joint). If the bearing surface is affected, a growling -type sound may become audible when
vehicle speed exceeds 25 MPH.
PRODUCTION CHANGE INFORMATION:
This bulletin will be revised with starting VIN information when it becomes available.
PART INFORMATION:
Description
HUB COMPLETEFRONT AXLE
Part Number
Application
28373FL010
SBR (Japan)
Built Models
28373FL00C
28373FL01A
SIA (U.S.)
Built Models
NOTE: The new part can be easily identified by “7”s made onto the back of the flange as shown
here.
REMINDER: Always order the most up-to-date replacement parts for the specific VIN being
repaired.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 05-76-20; Date: 08/31/20
Page 1 of 2
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for front wheel hub / bearing assembly replacement remain unchanged.
Always refer to the applicable Service Manual and review the full requirements of the repair being
performed. The Service Manual procedures contain information critical to performing an effective
repair the first time, every time. This includes but is not limited to important SAFETY precautions,
proper inspection criteria, necessary special tools, required processes and related one-time-use parts
needed for a complete and lasting repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited or Powertrain Limited Warranty period or covered by
an active Subaru Added Security Powertrain, Classic or Gold plan, this repair may be submitted using
the following claim information:
		
Labor Description
Labor
Operation #
Labor
Time
Fail Code
LH FRONT HUB / BEARING UNIT R&R**
A611-187
0.8
NCB-25
RH FRONT HUB / BEARING UNIT R&R**
A611-188
0.8
NCA-25
BOTH FRONT HUB / BEARING UNITS R&R**
A611-189
1.2
NAW-25
** INCLUDES noise testing
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 05-76-20; Date: 08/31/20
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