T-SB-0035-16 Rev

T-SB-0035-16
Rev2
May 11, 2016
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2014 - 2015
4Runner, Highlander,
Highlander HV, Sequoia,
Tacoma, Tundra
2015
Avalon, Avalon HV, Prius V,
Sienna, Venza
2016 - 2017
Mirai
ADDITIONAL INFORMATION
REVISION NOTICE
August 05, 2020 Rev2:
The Introduction and Software Update Procedure sections have been updated.
March 23, 2017 Rev1:
 Applicability has been updated to include 2016 – 2017 model year Mirai vehicles.
 Software Version Information charts and the Introduction have been updated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. T-SB-0160-14.
 The Required Tools & Equipment section has been updated.
Service Bulletin No. T-SB-0160-14 is Obsolete and any printed versions should be discarded.
Be sure to review the entire content of this bulletin before proceeding.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Introduction
Some 2014 model year Toyota vehicles equipped with Entune™ Audio (version 010169),
Entune™ Audio Plus (version 010171), or Entune™ Premium Audio (version 010185) may exhibit
one or more of the following conditions:

Bluetooth® sometimes disconnects with Android™ phones.

Bluetooth® disconnects with iPhone® 4 when connected to USB.

Radio reboots with heavy radio load condition (e.g., dual map and POIs ON and Entune™
Audio music ON and multiple destinations set) (Entune™ Premium Audio only).

Radio reboots after completing a navigation route by voice command system and pressing
Talk Switch (Entune™ Premium Audio only).
Some 2014 model year Toyota vehicles equipped with Entune™ Audio (version 010173),
Entune™ Audio Plus (version 01017C), or Entune™ Premium Audio (version 010195) may exhibit
one or more of the following conditions:

Voice command screen is cancelled by a pop-up screen.

Voice command system does not respond for an extended period of time.

Radio reboots and navigation route is deleted (Entune™ Premium Audio only).

Bluetooth® disconnects when phone is connected to Bluetooth® Audio from
USB connection.

Radio reboots after entering a particular address as destination
(Entune™ Premium Audio only).

Route guidance is lost after ACC is cycled and after arriving at a second destination
(Entune™ Premium Audio only).
Some 2014 model year Toyota vehicles equipped with Entune™ Audio (version 010179),
Entune™ Audio Plus (software version 010183), or Entune™ Premium Audio (software version
0101A1) may exhibit one or more of the following conditions:

Radio reboots after using voice command system or after screen goes blank
(Entune™ Premium Audio only).

Bluetooth® disconnects or repeats disconnect and connect.

Entune™ is inoperative (Entune™ Premium Audio only).

Radio freezes when some home addresses are set as a destination
(Entune™ Premium Audio only).

House number is not displayed in Home or preset locations
(Entune™ Premium Audio only).
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2014 model year Toyota vehicles equipped with Entune™ Audio (software version 01017B),
Entune™ Audio Plus (software version 010185), or Entune™ Premium Audio (software version
0101A5) may exhibit one or more of the following conditions:

Navigation re-route pop-up comes up continuously (Entune™ Premium Audio only).

No map is displayed with new vehicles (Entune™ Premium Audio only).

“i” button is displayed when navigation route guidance is not used
(Entune™ Premium Audio only).

Radio screen goes blank or freezes occasionally while using the navigation function
(Entune™ Premium Audio only).

Radio reboots when an Apple® device which has 9,999 songs or more is connected.

Unselected music is played when certain playlists are selected by voice commands.

CD does not play occasionally.

Voice prompt ends unexpectedly while trying to make a call by voice commands.

Voice commands are inoperative for music.

Radio screen goes black after using voice commands.
Some 2014 model year Toyota vehicles equipped with Entune™ Audio (software version 010180),
Entune™ Audio Plus (software version 01018B or 010190), or Entune™ Premium Audio (software
version 0101B1 or 0101BE) may exhibit one or more of the following conditions:

Bluetooth® call cannot be muted.

Email/Text message does not display and keeps showing “Loading message list.”

Radio reboots when text message is received.

Pandora® sound is interrupted.

No sound if “Ringtone Volume” and “Message Readout Volume” are changed during
Bluetooth® connection.

Radio reboots when some HD radio channels are received.

Radio reboots with Bluetooth® operation.

iPod® is paused after Bluetooth® phone call.

Pop noise from AM radio.

Noise on AM radio when brake is pressed in hybrid vehicles.

Destination cannot be set (Entune™ Premium Audio only).

Distance to traffic incident is shown incorrectly (Entune™ Premium Audio only).

Intersection map is not displayed (Entune™ Premium Audio only).
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)

Traffic incident icon is not displayed (Entune™ Premium Audio only).

Radio freezes with navigation operation (Entune™ Premium Audio only).

Touch screen becomes unresponsive after setting destination nearby and pop-up screen
of “You are nearby” is displayed (Entune™ Premium Audio only).

Arrival time shows incorrectly after destination is set (Entune™ Premium Audio only).

Radio reboots with navigation operation (Entune™ Premium Audio only).

Along My Route POI search does not show any results (Entune™ Premium Audio only).

Traffic information icon is not displayed after returning from future time prediction to Now
(Entune™ Premium Audio only).

Traffic event icon disappears after going to traffic forecast
(Entune™ Premium Audio only).

Doppler traffic is not displayed after removing map SD card and reinserting it.
(Entune™ Premium Audio only).

Traffic event does not display intermittently (Entune™ Premium Audio only).
Some 2014 and 2015 model year Toyota vehicles equipped with Entune™ Audio Version
(software version 010185), Entune™ Audio Plus (software version 010190 or 010191), or
Entune™ Premium Audio (software version 0101BE or 0101C1) may exhibit one or more of the
following conditions:

Intermittent radio rebooting.

Bluetooth® inoperative (grey icon).

Unable to delete certain Bluetooth® registered devices.

Stuck on Toyota logo screen for three to four minutes before booting up.

Touch screen becomes unresponsive on voice recognition screen.

Fuel consumption screen does not update when update button is pressed.

Sudden “Call Ended” during a call.

iPhone 6/6 plus will not charge or play music (non-detection of iPhone 6/6 plus via USB).

Current time display changes frequently while driving.

HD traffic/weather system update.

Street name orientations corrected.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2014 and 2015 model year Toyota vehicles equipped with Entune™ Audio Version
(software version 01018A or 01012E), Entune™ Audio Plus (software version 010197 or 01012A),
or Entune™ Premium Audio (software version 0101D1 or 01014E) may exhibit one or more of the
following conditions:

Sonar screen intermittently comes up at startup.

Rebooting when phone is connected.

Unable to identify Cyrillic symbols.

Intermittent rebooting when XM and Navigation are being used.

Head unit and HVAC animation out of sync.

Abnormal Voice Recognition operation.

Intermittent rebooting when using the navigation.

Missing words from navigation screens.

Traffic information update.

Speed limit intermittently blank.

Unable to delete the all destination text input with a long press of the backspace key.

Slow screen transitions.

Pop-up screen sentence cut off.

Screen frozen when setting multiple destinations.

“Go” button inoperative on VR screen.

Prius V only: Intermittently inoperative radio/navigation touch screen.
Some 2014 – 2017 model year Toyota vehicles equipped with Entune™ Audio Version (software
version 01018B or 010131), Entune™ Audio Plus (software version 01019A or 01012C), or
Entune™ Premium Audio (software version 0101D4 or 010154) or earlier may exhibit one or
more of the following conditions:

Intermittent rebooting.

Intermittent display freezing.

Incorrect CAN network clock.

Abnormal radio preset operation.

Abnormal playlist browsing operation.

Radio is muted after the key is cycled.

Incorrect intersection is displayed when using the navigation search function.

Navigation routing updates.

Black tile in traffic image on Entune™ Audio Plus.
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)

Navigation map not displayed after updating the head unit using the Map SD.

“Low Fuel” pop-up message not displayed.

Abnormal POI operation.
Some 2014 – 2017 model year Toyota vehicles equipped with Entune™ Audio Version (software
version 01018D or 010133), Entune™ Audio Plus (software version 01019C or 01012E), or
Entune™ Premium Audio (software version 0101D7 or 010157) or earlier may exhibit one or
more of the following conditions:

Intermittent rebooting when an iPhone® is connected.

Bluetooth Audio skipping or playing fast.

"Would you like to set up messaging?" continuous pop-up message.

Pop-up "Contact and Call History Transfer Complete" is not displayed.

Intermittent rebooting.

Surround sound turns back on after key cycle.

Sound settings reset after key cycle.
Updated system software is now available to address these conditions. Follow the Software
Update Procedure in this bulletin to install the latest software version.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Warranty Information
OP CODE
EL1607
DESCRIPTION
MODEL
TIME
OFP
Avalon, Avalon HV
86140-07070
86140-07071
86804-07070
86804-07090
86804-07100
4Runner
86100-35260
86100-35270
86100-35320
Highlander, Highlander HV
86804-0E110
86804-0E120
Prius V
86140-47210
86804-47230
86804-47250
Sequoia
86140-0C060
86140-0C070
86804-0C030
86804-0C050
Sienna
86804-08010
86804-08020
Software Update
0.3
Tacoma
86140-04040
86140-04120
86140-04130
86140-04150
86804-04010
86804-04030
86804-04050
86804-04070
Tundra
86140-0C010
86140-0C021
86140-0C040
86140-0C050
86804-0C070
86804-0C080
86804-0C090
86804-0C100
Venza
86140-0T120
86140-0T130
86804-0T040
86804-0T050
Mirai
86804-62010
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2020 Toyota Motor Sales, USA
T1
T2
87
74
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Entune Audio Head Unit Software Update (Panasonic)
Required Tools & Equipment
MODEL
Sequoia, Tacoma,
Tundra, Venza
4Runner, Highlander,
Highlander HV, Sequoia,
Tacoma, Tundra, Venza
Avalon,
Avalon HV
Sienna, Prius V, Mirai
Prius V
HEAD UNIT
MULTIMEDIA UPDATE ID
Entune™ Audio
13TBDANA-DA00_0142.kwi
Entune™ Audio Plus
13TDDANA-DA00_0157.kwi
Entune™ Premium Audio
13TDANNA-DA00_0216.kwi
Entune™ Audio Plus
13TDDANA-DA02_0047.kwi
Entune™ Premium Audio
Entune™ Audio
13TDANNA-DA02_0089.kwi
13TDANNA-DA01_0089.kwi
13TBDANA-DA01_0052.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. The file may be saved directly to a commonly-available
blank USB flash drive.
For USB flash drive requirements and download instructions:
Refer to the Technical Information System (TIS): Diagnostics – Calibrations –
Reference Documents – “Multimedia Software Download Instructions”
Software Update Procedure
1. Confirm the audio system type by checking the Panel ID printed on the bottom-right or
bottom-center of the machine.
Figure 1. Avalon, Avalon HV, Highlander,
Highlander HV, Prius V, Sienna, Sequoia,
Tacoma, and Tundra.
Figure 2. 4Runner
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
Table 1. Panel ID Information
MODEL
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
4Runner
N/A
N/A
Highlander, Highlander
HV
Sequoia
Tacoma
Tundra
ENTUNE™ PREMIUM AUDIO
57079
57080
57083
57084
57085
57087
57063
57064
57097
57099
570A1
57089
510078
57090
510079
510080
57092
57094
510074
510075
510076
510077
57067
57068
57070
57071
57072
57073
57074
57075
510022
510023
510024
510081
57096
Avalon
N/A
Sienna
N/A
510026
510027
510057
510059
Prius V
510056
Venza
510018
510019
510020
510021
Mirai
N/A
N/A
510068
2. Start the engine.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
3. Go to the Setup screen.
A. For Entune™ Audio:
Press the SETUP button on the panel.
Figure 3. 4Runner, Highlander, Highlander HV,
Sequoia, Tacoma, and Tundra
Figure 4. 4Runner
B. For Entune™ Audio Plus / Entune™ Premium Audio:
(1) Press the APPS button on the panel.
Figure 5. 4Runner, Highlander, Highlander HV,
Sequoia, Tacoma, and Tundra
Figure 6. Tundra
Figure 7.
NOTE
If Entune™ pop-up displays, select OK.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
(2) Select Setup on the Apps screen.
Figure 8.
4. Select General on the Setup screen.
Figure 9.
5. Select Software Update from the list on the
General Settings screen.
Figure 10.
HINT
Scroll down the list until Software Update
is displayed.
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
6. Select Update on the Software Update screen.
Figure 11.
7. Insert the USB flash drive containing the NEW
software into the vehicle USB port.
Figure 12.
NOTE
If the software has been detected properly,
a “New software was found” pop-up
will display.
8. Verify that the NEW software is up-to-date on
the Software Update screen, using Table 2 as
a guide.
Figure 13.
xxxxxx
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
Table 2. Software Version Information
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM AUDIO
TYPE
CURRENT
NEW
CURRENT
NEW
CURRENT
01018E
010134
010171
01017C
010183
010185
01018B
010190
010191
010121
010197
01012A
01019A
01012C
01019C
01012E
01019D
01012F
000072
–
000072
–
DSP Module
420020
–
520020
–
Sub
010001
–
010001
–
01013E
01014D
010185
010195
0101A1
0101A5
0101B1
0101BE
0101C1
010129
010130
0101D1
01014E
0101D4
010154
0101D7
010157
000072
000074
00007B
520020
520050
010001
Can
130209
–
130209
–
130209
Audio
01012B
010169
010173
010179
01017B
010180
010185
01018A
01012E
01018B
010131
01018D
010133
Audio System
© 2020 Toyota Motor Sales, USA
NEW
0101D8
010159
–
–
–
–
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
9. Select Update Software on the Software
Update screen.
Figure 14.
10. Select Yes on the “Would you like to start the
software update?” pop-up.
Figure 15.
11. The unit begins installation. The update will take
about 10 minutes.
Figure 16.
NOTE
 Do NOT turn off the engine or ACC BEFORE
the software is ready for updating.
 Do NOT pull the USB flash drive SST out of
the vehicle USB port.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
For Entune™ Premium Audio:

Figure 17.
If the update fails and the error message
“New software is not compatible with the
system.” displays, cycle the ignition OFF,
remove the Map Micro SD Card from the
head unit, and repeat steps 2 – 11.
NOTE
A Software update error is more likely to
occur in areas with more traffic information.

Once the update is complete, reinsert the
Map Micro SD card into the head unit, cycle
the ignition OFF, and continue to step 12.
12. When “The software is ready for updating.”
displays, cycle the ignition OFF.
Figure 18.
13. Remove the USB flash drive from the vehicle USB port.
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Entune Audio Head Unit Software Update (Panasonic)
Software Version Confirmation
1. Perform steps 3 – 7 of the Software Update Procedure to re-enter the Software Update screen.
2. Verify that the software information is
up-to-date on the Software Update screen.
Figure 19.
Table 3. NEW Software Version Information
ENTUNE™ AUDIO
TYPE
Audio
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM AUDIO
CURRENT
NEW
CURRENT
NEW
CURRENT
NEW
010134*
01018E*
–
01019D*
01012F*
–
0101D8*
010159*
–
–
Audio System
000072
–
000072
–
000072
000074
00007B
DSP Module
420020
–
520020
–
520050
–
Sub
010001
–
010001
–
010001
–
Can
130209
–
130209
–
130209
–
*Updated version information.
© 2020 Toyota Motor Sales, USA