T-SB-0079-20

T-SB-0079-20
August 14, 2020
Outer Rear View Mirror Image Vibration While Driving
Service
Category
Vehicle Exterior
Section
Mirror (ext)
Market USA
Applicability
YEAR(S)
MODEL(S)
2019 - 2020
RAV4, RAV4 HV
ADDITIONAL INFORMATION
Introduction
Some 2019 – 2020 model year RAV4 and RAV4 Hybrid vehicles may exhibit a vibration/shaking of
the image shown in the outer rear view mirror(s) while driving. Mirror vibration can be observed at
highway speeds of approximately 50 – 70 mph on typical concrete/asphalt road surfaces. Follow
the Repair Procedure in this bulletin to improve this condition.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
BD1922
Remove Mirror, Replace Mirror
Mounting Studs, Install New Exterior
Door Reinforcement Bracket, Apply
Panel Bonding Adhesive, and
Reinstall Mirror
2.0
87910-*****
87940-*****
9B
40
Opposite Side
2.0
Combo A
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired
by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Draft - Confidential
© 2020 Toyota Motor Sales, USA
Page 1 of 8
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RAV4-Outer Mirrors Reflect Image Shaking/Vibrate When Driving
Parts Information
PART NUMBER
PART NAME
04000-0310R
Extension Kit,
FR Door Inside Panel Reinforcement, RH
04000-0320R
Extension Kit,
FR Door Inside Panel Reinforcement, LH
QTY
1
Required Material
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
3MTM Manual 200 mL Cartridge Applicator Gun
3M-08571
1
3MTM Panel Bonding Adhesive
3M-08115
1
Loctite® 242® Threadlocker, 10 mL Bottle, Blue
24221
1
Repair Procedure
1. Confirm the condition.
Does the vehicle exhibit a vibration/shaking of the image shown in the outer rear view
mirror(s) while driving at highway speeds of approximately 50 – 70 mph on typical
concrete/asphalt road surfaces?

YES — Continue to step 2.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
© 2020 Toyota Motor Sales, USA
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RAV4-Outer Mirrors Reflect Image Shaking/Vibrate When Driving
Repair Procedure (continued)
2. Remove the outer rear-view mirror from the door.
NOTE
Both exterior rear-view mirrors are to be repaired under this Service Bulletin.
Refer to TIS, applicable model and model year Repair Manual:

2019 – 2020 RAV4:
Vehicle Exterior – Mirror (ext) – “Mirror (Ext): Outer Rear View Mirror: Removal”

2019 – 2020 RAV4 Hybrid:
Vehicle Exterior – Mirror (ext) – “Mirror (Ext): Outer Rear View Mirror: Removal”
3. Replace the mirror mounting stud bolts with the NEW stud bolts.
Refer to the instruction video link:
Mirror Bolt Exchange Instruction Video
NOTE
 NEW stud bolts are included in the NEW extension kit package (04000-031/20R).
 Protect the mirror housing from damage when replacing the stud bolts.
 Please place a shop towel under mirror housing to protect from damaging.
A. Remove the three original stud bolts
from the mirror.
Figure 1.
1
1
© 2020 Toyota Motor Sales, USA
Original Stud Bolts
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RAV4-Outer Mirrors Reflect Image Shaking/Vibrate When Driving
Repair Procedure (continued)
B. Replace with NEW longer stud bolts.

The original stud bolt thread length
is 12 mm.

The NEW longer stud bolt thread
length is 20 mm.
Figure 2.
1
1
(1) Fasten the shorter side of the stud
bolts to the mirror base.
Longer Thread Length (20 mm)
Figure 3.
NOTE
BEFORE inserting the longer stud
bolts, apply Loctite® type 242 to
each bolt.
(2) Tighten ALL three bolts.
Torque: 3.3 N*m (33.65 kgf*cm,
29.2 in*lbf / ft*lbf)
Figure 4.
© 2020 Toyota Motor Sales, USA
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RAV4-Outer Mirrors Reflect Image Shaking/Vibrate When Driving
Repair Procedure (continued)
4. Add NEW inner door mirror reinforcement bracket extension to the door panel.
Refer to the instruction video link:
Bracket Installation Instruction Video
A. Door preparation: Cover the inside door
structure with a plastic film cover or
newspaper to prevent 3MTM bonding
adhesive from dripping on the door wire
harness, speakers, water drain holes,
window glass, etc.
Figure 5. Inner Door Panel Diagram
1
2
4
2
3
5
6
7
1
Up
2
Outer R/F
3
In
4
Mirror R/F
5
Bulkhead
6
Inner Panel
7
Plastic Film Cover
© 2020 Toyota Motor Sales, USA
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RAV4-Outer Mirrors Reflect Image Shaking/Vibrate When Driving
Repair Procedure (continued)
B. Apply 3MTM panel bonding adhesive (3M-08115) to the mirror reinforcement bracket extension.
NOTE
 Scribe lines on the part are for adhesive application areas (bead width) and location as
shown in Figure 6.
 Adhesive thickness (height) MUST be higher than the welded washer height to ensure
proper bonding as shown in Figure 7.
Figure 6.
Figure 7.
2
1
1
1
2
1
2
1
Welded Washer
2
Scribe Line for Adhesive Application Range
C. Install the mirror reinforcement bracket
extension to the door panel.
(1) Tighten to the torque requirement to
secure the outer rear-view mirror to the
reinforcement bracket extension.
Torque: 7 N*m (71.38 kgf*cm, 61.95
in*lbf / ft*lbf)
1
Adhesive Thickness
2
Washer Thickness
Figure 8.
1
(2) Adhesion cure time recommended by
3MTM.
 Work time: 90 Minutes.
 Permanent set or fully cure:
24 hours.
NOTE
1
Make sure to tighten nuts to the
torque spec. (7.0 N/m)
© 2020 Toyota Motor Sales, USA
New Reinforcement Bracket Extension
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RAV4-Outer Mirrors Reflect Image Shaking/Vibrate When Driving
Repair Procedure (continued)
5. Add Panel Bonding Adhesive (3M-08115) to the surrounding areas of mirror
reinforcement bracket.
Apply adhesive to the connected areas between the mirror reinforcement bracket extension
and door panel as highlighted in the figure below.
NOTE
Figure 9 shows the adhesive application location for the door reinforcement assembly without the
new mirror reinforcement bracket extension installed for enhance visualization of the area. When
performing the repair, the mirror reinforcement bracket extension should already be installed, as
shown in Figure 8.
Figure 9. Locations to Apply Adhesive
4
1
1
2
3
3
1
Up
2
In
3
Apply Adhesive
4
Front
© 2020 Toyota Motor Sales, USA
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RAV4-Outer Mirrors Reflect Image Shaking/Vibrate When Driving
Repair Procedure (continued)
Figure 10 shows an example of a
completed assembly condition (with
extension plate and applied adhesive).
Figure 10. Completed Assembly Condition
1
1
Applied Adhesive
6. Re-install the door panel.
Refer to TIS, applicable model and model year Repair Manual:

2019 – 2020 RAV4:
Vehicle Exterior – Mirror (ext) – “Mirror (Ext): Outer Rear View Mirror: Installation”

2019 – 2020 RAV4 Hybrid:
Vehicle Exterior – Mirror (ext) – “Mirror (Ext): Outer Rear View Mirror: Installation”
7. Confirmation steps:
NOTICE
The vehicle MUST sit for 24 hours AFTER the repair to ensure proper curing and adhesion of
the bonding material. Otherwise, the repair will NOT be effective.
A. Open and close the door to confirm the overall shaking/vibrating condition of the mirror.
B. Test-drive the vehicle to confirm the effectiveness of the repairs.
© 2020 Toyota Motor Sales, USA