A9120092060568_1

91 MIB2 High Scale: reboots, Android Auto, CarPlay and various technical issues (Clu10 update)
91 20 09 2060568/1 September 3, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3, A4
2017 -2018
All
MIB2 High Scale
A5, Q5
2018
All
MIB2 High Scale
Condition
Note:
This update addresses multiple customer concerns and optimizes general system performance. This update
should be run for the customer concerns below before any other repairs are attempted.
Examples for possible customer concerns that are fixed with this software:
 CarPlay display blank.
 Android Auto screen not filled.
 MMI reboots.
 Subwoofer setting missing.
Technical Background
Collection of software optimizations.
Production Solution
New infotainment cluster 10 update addressed the condition.
Service
This TSB and TSB 2060567: 91 MIB2 High Scale: reboots, Android Auto, CarPlay and various technical issues
(Clu10 update) replaces Pending Service Solution (PSS) TSB 2044860: 91 PSS Android Auto display does not fill
entire MMI screen.
Required equipment:
 ODIS Tester.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 SVM code.
 MIB2 High Scale Software update on SD Card (see Required Parts and Tools or Download the software from
MirrorServer using the SD Creator Program).
Time to complete update:
 Approximately 30-60 minutes (includes 20-50 minutes for the software update and 10 minutes for the SVM
work).
Service work:
 Update the MIB2 High Scale infotainment system using either Method 1 or Method 2 according to TSB
2050565: 91 MIB2 High Scale Software Update Instructions (PR Code 7UH) and use SVM code
MHS2US2037.
Method 1: Automated update using ODIS.
Method 2: Manual update due to SVM code or Server issues.
Vehicle
SD Creator Part Number
SVM Code
A3, A4, A5, and Q5 4M0906961CD
MHS2US2037
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
Software Update (Includes checking for DTCs)
0151 0000
As per TSB#
2050565
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB # 2060568/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
Model
SD Card
Quantity
A3, A4, A5, and Q5
4M0906961CD
01 (Shop tool)
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2050565, 91 MIB2 High Scale Software Update Instructions (PR Code 7UH).
 TSB 2047812, 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via
the MirrorServer.
All part and service references provided in this TSB (2060568) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.