Initial NCU - Le

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz and Freightliner Dealer
FROM: Anthony Washington, Department Manager,
Principals, General Managers, Sales Managers,
Regulations and Certifications
Service Managers, Parts Managers
RE: Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019
Install Leaf Spring Shims
DATE: August 4, 2020
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign
No. :
2020080002
Campaign Desc. :
Install Leaf Spring Shims
PDGLEFSPRI
This is to notify you of the upcoming Recall Campaign concerning the installation of the leaf spring shims on approximately 26
MY19 Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and
may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has
determined that on certain Mercedes-Benz Sprinter vehicles of platform 907 (VS30) on the left and
right side an incorrect leaf spring shim was installed between the rear axle and the leaf springs. For the
affected vehicles with the incorrect leaf spring shim mounted, it cannot be completely ruled out that
there could be negative effects on the driving behavior in highly dynamic driving situations. In a worstcase scenario, this could increase the risk of a crash.
Issue
MBUSA/DVUSA will conduct a voluntary recall campaign. An authorized Mercedes-Benz or Freightliner
Sprinter dealer will replace the leaf spring shims on both the left and right sides, renew the spring brackets
What We’re Doing and its screwing, check the rubber buffers for wear, replace them if necessary, and then adjust the
headlamps to the new zero position.
Parts are still being verified. An additional notification will be sent when parts are available for repair.
Parts
Vehicles Affected
Vehicle Model Year(s) Model Year 2019
Vehicle Model
Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall
26
Population
Dealer
Inventory
0
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer
inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by
this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in mid-September, 2020.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective
MBUSA/DVUSA fleet representative for further information and next steps. For
repairs, please contact your preferred Sprinter dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.
Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600