A4020142060855_1

40 Rumbling noises from the suspension - upper link rubber mounting
40 20 14 2060855/1 October 7, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2017 - 2019
All
Not Applicable
A5
2018 - 2019
All
Not Applicable
A8
2019
All
Not Applicable
Condition
Customer states:
 Rumbling noises from the suspension.
 Damage on the rubber mounting of the upper
link can be identified (Figure 1).
Figure 1. Damage to the rubber mounting.
Technical Background
Not applicable.
Production Solution
Not applicable.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
Replace the damaged rubber mounting of the
upper rear link (Figure 2) on both sides of the
vehicle according to the Elsa repair manual:
Chassis >> Suspension, Wheels, Steering >> 40
Front Suspension >> Suspension Strut and Upper
Control Arm >> Upper Control Arm Bearing
Replacing.
Note:
Part description in ELSA: Upper control arm
bearing.
Part description in ETKA: Bonded rubber mounting
Figure 2. Rubber mounting.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
4012
Damage Code:
0015
Guide Link Mountings Replace
4012 5651
See SRT with
associated
operations
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Claim Comment:
Upper guide links remove + reinstall
4013 20XX
See SRT with
associated
operations
GFF
No allowance
0 TU
Road test prior to the service procedure
0121 0002
10 TU
Road test after the service procedure
0121 0004
10 TU
As per TSB #2060855/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See ETKA
Bonded Rubber Mounting
As required
Additional Information
More information on this system can be found in the following resources:
 Elsa: Chassis >> Suspension, Wheels, Steering >> 40 Front Suspension >> Suspension Strut and Upper
Control Arm >> Upper Control Arm Bearing Replacing.
All parts and service references provided in this TSB (2060855) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.