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Sent on
10
From
Parts and Service Division
Subject
Request for Visit: 2018 CR-V AWD MIL On w/ DTC P0441 Stored (Zone 4)
02
2020
Expires on 10
16
2020
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Visit: 2018 CR-V AWD MIL On w/ DTC P0441 Stored (Zone 4)
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2018 CR-V AWDs with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC
P0441 (EVAP System Purge Flow Malfunction) stored. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a
repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. LX trim is excluded.
2. AWD only.
3. DTC P0441 (EVAP System Purge Flow Malfunction) must be stored & has not been cleared.
4. No repair has been attempted.
Action Required
If a vehicle matching the description above comes into your dealership, please e-mail Technical Research & Support (TRS) at [email protected].
TRS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
Thank you.
American Honda Motor Co., Inc.
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