A8720082061005_1
Service Bulletin Details
Public Details for: A8720082061005_1
This bulletin contains repair instructions for when there are segments missing from the rear hvacn control display.
87 Rear HVAC control display segments are missing 87 20 08 2061005/1 October 15, 2020. Model(s) Year VIN Range Vehicle-Specific Equipment A6 allroad, Audi e-tron Sportback 2020 All Not Applicable A6, A7, Q7. Q8, A8, and Audi e-tron quattro 2019 -2020 All Not Applicable Condition Customer states: The rear A/C display control head display is not sharp or it may be missing display segments (Figure 1). Figure 1. Rear A/C control display E265 with missing readout segments. Technical Background A problem with the printed circuit panel was discovered in production. Page 1 of 3 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Production Solution An improved process for the manufacture of the printed circuit panel for the display unit E265 was implemented in production. Service If this symptom is present, then replace the rear A/C display control head E265. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 8704 Damage Code: 0040 Labor Operations: A6, A6 Avant, A6 allroad, A7, Audi e-tron quattro, and Audi e-tron Sportback: Rear A/C control remove and reinstall 8704 1900 See SRT with associated operations 8811 1900 See SRT with associated operations Rear A/C control remove and reinstall (MY 2019) 8811 1900 See SRT with associated operations Rear A/C control remove and reinstall (MY 2020) 8811 1902 See SRT with associated operations 8811 1900 See SRT with associated operations A8: Rear A/C control remove and reinstall Q7: Q8: Rear A/C control remove and reinstall Page 2 of 3 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Diagnostic Time: Claim Comment: GFF 0150 0000 Time stated on the diagnostic protocol (Max 40 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU As per TSB #2061005/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Display and operating unit with the control unit for See ETKA/ELSA electronic air conditioner regulation, rear See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA Additional Information All parts and service references provided in this TSB (2061005) are subject to change and/or removal. ©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 3 of 3 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.