A9120232060681_1

91 Google Earth is greyed out or does not function in the MMI with warning, "The subscription has
expired"
91 20 23 2060681/1 October 22, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A5
Sportback,
S5
Sportback,
and SQ5
2018
All
MIB2
A3, A3
Cabriolet,
S3, A3
Sportback,
A3 e-tron,
A4, A4
allroad, S4,
A5, A5
Cabriolet,
S5, S5
Cabriolet,
RS5, RS5
Cabriolet,
Q3, Q5, and
SQ7
2017 - 2018
All
MIB2
A6, S6, A7,
S7, RS6,
RS7, A8,
S8, Q7, R8,
TT, TTS,
and TTRS
2016 - 2018
All
MIB2
Condition
Customer states:
 The Google Earth option in the MMI is greyed out (Figure
1), or there is an error when starting the service that
states, "The subscription has expired."
 The customer must have an active Audi connect PRIME
subscription (check: www.myaudiconnect.com).
Figure 1. Google Earth is greyed out.
Page 1 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
The Google Earth navigation map view is a separate online service that provides an overlay of satellite imagery to
the standard navigation map data (the standard map data is locally stored in the MMI's memory). The Google
Earth service is planned to be retired at the end of the calendar year 2020. In its place, a new service provided by
HERE has been activated to provide the same technical product of satellite imagery for the navigation map.
Production Solution
New MIB MMI software was introduced in the model year 2019.
Service
It is the dealer’s responsibility to first check to ensure that the customer has an active Audi connect PRIME
subscription. This customer concern can exist normally when the vehicle does not have an active PRIME
subscription. If this repair is performed without the vehicle having an active PRIME subscription, then a warranty
claim cannot be submitted.
How to check for an active PRIME subscription:
Option 1: With a dealer account, log into www.myAudiconnect.com and put the customer’s VIN in “Manage” to
view the customer’s account. If the vehicle was purchased by a different dealer, then it is possible you may not be
able to view this customer’s account. In this case, call the Audi connect subscription hotline at: 888-545-9434.
Option 2: In the MMI, select “Audi connect” and verify if the Weather and News services are working. If they
function, then the PRIME services are active.
Option 3: Add the customer’s VIN into the myAudi app, and under User Profile (person icon in lower right of app)
>> Account Settings >> Subscriptions, you can then select the VIN and see the PRIME subscription status.
How to determine Software Update Compatibility:
Not all Audi models will receive the ability to use the new Satellite Imagery service provided by HERE. All Audi
models starting with Model Year 2019 with the MIB2 or MIB2+ system support the new Satellite Imagery service
by default from the factory. Certain MY17-18 models with MIB2 can be updated with MMI software to support the
new service.
The following models do NOT support the new service with no service software planned:
 All models with MMI3G+ Navigation (MY12-MY19).
 MY15-16 A3 (MIB1 Navigation all software levels).
 MY16-18 A6 and A7 (MIB2 High Navigation all software levels).
 MY16-17 TT and R8 (MIB2 High Navigation with Cluster 4-5)*.
Page 2 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 MY17 A4, A5, and Q7 (MIB2 High Navigation and Cluster 4-6)*.
 MY18 A4, A5, Q5, and Q7 (Built on or after May 1, 2018) with software version equal to 1320.
 MY18 A3 (Built on or after May 1, 2018) with software version equal to 1368.
*Some Model Year 2017 TT & R8 vehicles support the software update with Cluster 6 MMI software. Additionally,
some Model Year 2017 A4, A5, Q5, & Q7 vehicles built after CW45/16 came with Cluster 7 from the factory and
can support the software update (see below). It is important to note that A4, A5, and Q7 models do not support
the software update with Cluster 6 MMI software, but TT, R8, and A3 models do support it (see table below).
The following models can support the new service after an MMI software update:
 MY17 A3, TT, and R8 with MIB2 High Navigation and Cluster 6-8 MMI software.
 MY18 A3, TT, and R8 all with MIB2 High Navigation.
 MY17 A4, A5, and Q7 with MIB2 High Navigation and Cluster 7-8 MMI software.
 MY18 A4, A5, Q5, and Q7 all with MIB2 High Navigation and with software less than version 1320.
For A3, A4, A5, Q5, and Q7, please see TSB 2055591: 91 MIB2 High: infotainment system sporadically reboots
to update the MMI software to Cluster 10.
For TT & R8, please see TSB 2060264: 91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto
display screen intermittently goes blank in FPK.
Note:
In order to verify that the service has changed in the MMI after the software update, check the navigation map
setting in the MMI and ensure it has changed from "Google Earth" to "Satellite Imagery". If the map setting still
shows "Google Earth", then the software update was not successful in changing the satellite map‘s service to the
new service provided by HERE.
Software Compatibility Table:
Using the information in the MMI settings under "Version Information" in the vehicle, you can read out the
software train and software version currently installed in the customer's vehicle.
Vehicle
Cluster
Software Train
Software
Version
Production
Release Date
SW Update
Capable?
Version
A3/TT
6
P3254
694
22/16
NO
A3/TT
7
P3319
906
45/16
YES
A3/TT
8
P4163
1110
22/17
YES
A3/TT
8
P4219
1196
30/17
YES
A3
8
P4263
1368
18/18
NO
Page 3 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
A4/A5/Q5/Q7
6
P3252
692
22/16
NO
A4/A5/Q5/Q7
4
P2149
443
35/16
NO
A4/A5/Q5/Q7
4
K2153
888
45/16
NO
A4/A5/Q5/Q7
7
P3639
918
45/16
YES
A4/A5/Q5/Q7
8
P4171
1118
22/17
YES
A4/A5/Q5/Q7
8
P4213
1178
30/17
YES
A4/A5/Q5/Q7
8
P4246
1320
18/18
NO
A6/A7
4
P0536
387
45/15
NO
A6/A7
6
P3237
671
22/16
NO
A6/A7
4
K0539
901
39/16
NO
A6/A7
6
P3317
902
45/16
NO
A6/A7
6
K3324
925
48/16
NO
A6/A7
6
P3327
980
22/17
NO
R8
6
P3256
696
22/16
NO
R8
7
P3320
907
45/16
YES
R8
8
P4209
1174
22/17
YES
R8
8
P4262
1364
18/18
YES
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
For TT & R8 with an Active Audi connect PRIME Subscription:
Page 4 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Software Update (Includes 0151 0000
checking for DTCs)
See TSB #2060264
For A3, A4, A5, Q5, & Q7 with an Active Audi connect PRIME Subscription:
Diagnostic Time:
Claim Comment:
Software Update (Includes 0151 0000
checking for DTCs)
See TSB #2055591
GFF
No allowance
0 TU
Road test prior to the
service procedure
No allowance
0 TU
Road test after the service
procedure
No allowance
0 TU
As per TSB #2060681/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2055591, 91 MIB2 High: infotainment system sporadically reboots.
 TSB 2060264, 91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto display screen
intermittently goes blank in FPK.
All part and service references provided in this TSB (2060681) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 5 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.