A5520502060901_2

55 Various rear lid malfunctions, rear lid to body gap dimensions incorrect
55 20 50 2060901/2 October 22, 2020. Supersedes Technical Service Bulletin Group 55 number 20-49 dated
October 15, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2015 - 2018
All
Not Applicable
Q5
2018
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Warranty (Updated Claim Types)
1
10/15/2020
Initial publication
Customer states:
 The rear lid opens or closes with
difficulty.
 They also may mention that the
rear lid does not appear to be
adjusted correctly as the gap at
the top of the rear lid to the body
is excessive and the clearance
between the rear lid and the rear
bumper cover appears to be too
small (Figures 1 – 2).
Figure 1. An out of alignment rear lid.
Page 1 of 10
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 2. Excessive rear lid gap.
Technical Background
On vehicles equipped with power
rear lid if an open rear lid is manually
forced closed enough leverage is
concentrated on the portion of the
body structure where the rear lid
hinge mounts are located. The
structure can be bent in this area
before the automatic rear lid drive declutches. When this portion of the
roof structure is bent the rear lid
alignment is then out of specification
(Figure 3).
Figure 3. Rear lid alignment out of specification after manually forcing
closed an open rear lid.
Page 2 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
The rear lid hinge mount perches have been reinforced with steel plates.
Service
1. Visually inspect the rear lid hinge
mount areas. This distortion issue is
likely to be apparent viewing the outer
area (Figures 4 -5).
Figure 4. Rear lid hinge mount distorted.
Figure 5. Rear lid hinge mount not flat to the body.
Page 3 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. If the vehicle being repaired is an Q5
order 1 x 80A 827 477 reinforcement
plate (left side), 1 x 80A 827 478 (right
side) reinforcement plate and 2 x
N 907 988 09 nuts (Figure 6).
Figure 6. 80A 827 477 (left side) and 80A 827 478 (right side)
reinforcement plates and 2 x N 907 988 09 nuts.
3. The vehicle will need to be sent to an Audi authorized collision facility to have the rear lid mounting area
straightened. Supply the collision facility with the reinforcement plates and nuts. They will need to install them
after the rear lid hinge mounting area is repaired.
4. After the rear lid hinge mounting area is
restored to normal, install the
reinforcement plates and nuts (Figures
7 – 8). Torque the nuts to 35 Nm.
Figure 7. Left side reinforcement plate installation on the Q5.
Page 4 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 8. Right side reinforcement plate installation on the Q5.
5. If the vehicle being repaired is an Q3 order both rear lid hinges according to the VIN of the vehicle being
repaired in ETKA. Also order 2 x WHT 007 853 reinforcement plates and 2 x N 905 115 05 nuts.
6. The WHT 007 853 reinforcement plates
will need to be modified before
installation. Remove the pressed on nut
and grind any remaining material that
could compromise a flat fit. Make
certain to re-coat the bare metal on the
reinforcement plates for corrosion
protection (Figure 9).
Figure 9. WHT 007 853 reinforcement plates modified.
7. The vehicle will need to be sent to an Audi authorized collision facility to have the rear lid mounting area
straightened. Supply the collision facility with the rear lid hinges, modified reinforcement plates, and nuts.
They will need to paint the rear lid hinges and install the reinforcement plates and nuts after the rear lid hinge
mounting area is repaired.
Page 5 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8. Install the modified reinforcement
plates using 2 x N 905 115 05 nuts
(Figure 10). Torque the nuts to 35 Nm.
Figure 10. Reinforcement location on an Q3.
9. Make any necessary rear lid
adjustments to restore the rear lid to
the correct fit specifications (Figure 11).
Figure 11. Rear lid gap specifications.
Page 6 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
5108
Damage Code:
0032
Labor Operations:
Headliner remove and reinstall (vehicle
specific)
7084 XXXX
See SRT with
associated operations
Reverse camera adjust
9143 1550
See SRT with
associated operations
Align rear roof crossmember.
5109 9999
 400 TU (Max $600,
A time for overlap
with headliner)
To be performed at an Audi approved collision
facility.
 $100 max for
outside materials
Diagnostic Time:
Claim Comment:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2060901/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 7 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
The part numbers mentioned in this TSB are different than the ones listed in ETKA. Only use parts listed in this
TSB, this includes superseding part numbers!
Part Number
Part Description
Quantity
80A827477
01
Reinforcement plate – Left side
80A827478
01
Reinforcement plate – Right side
N 90798809
02
Nut
Page 8 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8U0827299X (part
number index
according to the
VIN in ETKA)
Rear lid hinge left (Q3)
01
8U082730 X (part
number index
according to the
VIN in ETKA)
Rear lid hinge right (Q3)
01
WHT007853
reinforcement
plates
02
Reinforcement plate
N 90511505
02
Nut
Tool Number
Tool Description
3371
Gauge – Gap Adjustment
Additional Information
All parts and service references provided in this TSB (2060901) are subject to change and/or removal.
Page 9 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 10 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.