SSM 49292

SSM 49292: 2018-2020 Various Vehicles - Ford Pass/Lincoln Way
Features Inoperative Or DTCs U2100 And/Or B156D In The TCU
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way
mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100
and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU
software update and/or replacement. To correct this condition, start a new session with the latest version of the
appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request
and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the
TCU datalogger. For claiming use causal part 14H092 and applicable labor times in Section 10 of the Service Labor
Time Standards (SLTS) Manual.
Vehicles:
2020
2018-2020
2020
2019-2020
2018-2019
2018-2020
2018-2019
2020
2018-2020
2019-2020
2019-2020
2018-2019
2018-2020
2018-2020
2018-2020
2018-2020
2019-2020
Symptom Code:
112000
B156D
U2100
Aviator (U611N) (TV)
Continental (D544) (PL)
Corsair (CX483) (TF)
Edge (CD539N) (DQ)
Escape (C520 NA) (M2)
Expedition (U553) (B8)
Explorer (U502), Police Interceptor Utility (U502) (UB)
Explorer (U625N) (TW)
F-150 (P552) (FC)
F-Super Duty (P558) NA (FE)
Fusion (CD391N) NA, Fusion Hybrid/Energi (CD391N) (C7)
MKC (C489) (ME)
MKX/Nautilus (D9)
MKZ (CD533), MKZ Hybrid (C9)
Mustang (S550) (ZG)
Navigator (U554) (B9)
Ranger P375N USA (FG)
BODY LATCHES/LOCKS & SECURITY