12-301-20

ATTENTION:
GENERAL MANAGER
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PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
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SERVICE MANAGER
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© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
		
SUBJECT:
2012-16MY Impreza 4-Door
2015-20MY WRX and STI
NUMBER: 12-301-20
DATE: 10/20/2020
Rattling Sound from Rear Package Shelf Area
INTRODUCTION:
This bulletin outlines changes made to the rear shelf trim to address customer concerns of a rattling
sound heard while driving over bumpy / rough roads. Sources of the rattle have been identified as:
•
the mounting points for the center stop lamp where it fits into the package shelf
•
the package shelf itself rattling against the inside of the rear glass
•
the rib and/or stand portions located on the underside of the package shelf contacting the shelf
portion of the vehicle body.
A higher durability material will be used for the cushions placed at the red circles below.
Dislocated Cushions
NOTE: Refer to TSB 12-189-15R for additional information regarding a rear package shelf area
rattling sound repairs.
PRODUCTION CHANGE INFORMATION:
The new package shelves were incorporated into production per the starting VIN chart below:
MODEL
STARTING VIN
WRX / STI
JF1VA1B65L9817299
NOTE: This bulletin will be revised with the Impreza starting VIN when it becomes available.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 12-301-20; Date: 10/20/20
Page 1 of 4
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Description
Trim Panel AssemblyRear Package Shelf
Part Number
Application
65510VA004VH
WRX & STI Models w/ Harman-Kardon Audio
65510VA033VH
WRX & STI Models w/out Harman-Kardon Audio
65510FJ014VH (Black)
Impreza
65510FJ014WJ (Beige)
Adhesive Foam (Sheet)
All Applicable Models
** See NOTE Below
66099AG110
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
NOTE: For high mount stop lamp removal, open the trunk first prior to the removal of the battery
terminal. It is not necessary to leave the vehicle for 10 minutes after disconnecting battery terminal
since this work is not related to the airbag system.
1. If the rattle sound is confirmed and the Trimming Panel Assembly- Rear Shelf is damaged, replace
with the countermeasure one. Refer to applicable vehicle Service Manual for working procedure.
2. If the rattle sound is confirmed, and the Trimming Panel Assembly- Rear Shelf is not damaged,
if any of the 13 cushions are deformed/worn/dislocated, replace the cushions by following the
procedure below.
•
Prepare the self-adhesive foam sheet p.n. 66099AG110 containing
pre-cut sections (cushions) 20mm x 20mm (0.79 in x 0.79 in).
** NOTE: 1 sheet contains enough foam material to repair 10
vehicles. See the WARRANTY / CLAIM INFORMATION
section for billing details.
•
Remove the TRIM PANEL ASSEMBLY-REAR SHELF following
the procedure in the applicable Service Manual.
•
Remove the old cushions. There is a total of 13 cushion locations:
Part A: 2 locations, Part B: 3 locations and Part C: 8 locations.
•
Always remove any residue left behind then adhere the new
cushions at each of the 13 locations as shown below. The new
cushions cover the tip of the ribs firmly in Parts A & B. For
Part C, the cushion should cover the whole rib.
Part A: (2 Locations)
Foam Sheet (66099AG110)
Part B: (3 Locations)
Part C:
(8 Locations)
Continued...
Bulletin Number: 12-301-20; Date: 10/20/20
Page 2 of 4
Part A
New Cushions
Installed
Old Cushions
Part B
Old Cushions
New Cushions
Tucked Up Against Ribs
New Cushions
Installed
Part C
Old Cushions
Rear Glass
Trim Panel
New Cushions
Installed
New Cushions
Installed
•
When complete, CAREFULLY reinstall the package shelf in reverse order of removal.
•
Road test the vehicle to confirm the repair has eliminated the condition.
Continued...
Bulletin Number: 12-301-20; Date: 10/20/20
Page 3 of 4
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
Labor
Operation #
Labor
Time
Fail
Code
REAR PACKAGE SHELF
RATTLE SOUND REPAIR
A912-104
0.6
YBH-25
NOTE: For Warranty claim repairs, the self-adhesive foam must be charged out as
p.n. SOA635324, qty. 1.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-301-20; Date: 10/20/20
Page 4 of 4