2056950/5
Service Bulletin Details
Public Details for: 2056950/5
Telephone interference. Customer statement/workshop findings when using a mobile telephone via a bluetooth connection the audio quality is poor due to interference technical background customer complaint of poor audio quality due to int
- 2020 -
Models from 2020
2020 BENTLEY BENTAYGA |
2020 BENTLEY CONTINENTAL GT |
2020 BENTLEY CONTINENTAL GTC |
2020 BENTLEY FLYING SPUR |
Technical product information Topic Market area Brand Transaction No. Level Status Release date Telephone interference China 796 VW Import Comp. Ltd (Vico), Beijing (6796),United States E05 Bentley USA and rest America (6E05) Bentley 2056950/5 EH Approval New customer code Object of complaint Complaint type Position information, navigation, communication, entertainment -> telephone mode -> Bluetooth connection control units, services -> communications error information, navigation, communication, entertainment -> telephone mode functionality information, navigation, communication, entertainment -> telephone mode -> Bluetooth connection control units, services -> -> Bluetooth connection to handset communications error New workshop code Object of complaint Complaint type information, navigation, communication, entertainment -> telephone mode -> GSM reception -> mobile phone GSM reception via Bluetooth control units, services -> communication interrupted Vehicle data Bentayga Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 4V1* 2020 E * * * New Flying Spur Sales types Type MY Brand Designation Engine code Gearbox code Final drive code ZG2* 2020 E * * * New Continental GT Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3S3* 2020 E * * * New Continental GTC Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3S4* 2020 E Documents Document name master.xml * * * Position Technical product information Telephone interference Transaction No.: 2056950/5 Customer statement / workshop findings When using a mobile telephone via a Bluetooth connection the audio quality is poor due to interference Technical background Customer complaint of poor audio quality due to interference when using a mobile telephone via a Bluetooth connection, the original right hand side (Passenger) microphone should be replaced for an omni-directional microphone, a software update to 5F - Infotainment control unit 1 must also be conducted after the replacement microphone is fitted Production change Not Applicable Measure Mic rophone replacement 1) Remove the Front roof console – Refer to Repair manual - Rep.Gr70 2) Disconnect the right hand side microphone electrical connection (Figure 1) Figure 1 • Removal of the microphone from the roof console is carried out by pushing down on the body of the microphone in the direction shown (Figure 2) Figure 2 3) Referring to Figure 3 - Fit the replacement microphone (Part number 4M2035711B4PK) • Re-connect the electrical connection Figure 3 4) Refit the front roof console – Refer to Repair manual - Rep.Gr70 Software update General information before the software update is conducted: • The closed- circuit voltage of the vehicle must be at least 12.5 V during the update. Connect a suitable battery charger to the vehicle. For further information refer to the Repair manual • During the update switch off all unnecessary consumers ( ventilation, seat heater, interior illumination etc) • Because of the highest transmission stability you MUST use the diagnosis interface VAS 6154 ( WiFi diagnostic tool) ONLY in USB operation or the cable- connected VAS 5055 for the reprogramming ( updating) of control units. If these units are not available, the diagnosis interface VAS 5054 ( A) can also be used in USB mode • Do Not under any circumstances use a Bluetooth connection to conduct the reprogramming ( updating) of any control units VERY IMPORTANT: Please ensure the correct SVM code is used depending on model New Continental GT and New Continental GTC - 3705FNX01 New Flying Spur - 3715FTS01 Bentayga - 4V05FTX01 5) Select and run Guided fault finding - Within the Special functions tab select SVM – Code Input then select Perform test (Figure 4) IMPORTANT: For Bentayga the SVM test is not named as SVM - code input it is named as SVM – Problem related hardware/software update Figure 4 6) On the next screen enter the applicable model type SVM code and select Adopt (Figure 5) VERY IMPORTANT: Please ensure the correct SVM code is used depending on model New Continental GT and New Continental GTC - 3705FNX01 New Flying Spur - 3715FTS01 Bentayga - 4V05FTX01 Figure 5 7) On the following screen, confirm the SVM code is correct and select Yes. 8) All control modules will now be interrogated. 9) Software update for the 5F - Infotainment control unit 1 will then be suggested, select Yes. 10) The software of the 5F - Infotainment control unit 1 will then be updated, a progress bar will be displayed. 11) Once the software update is complete, a confirmation screen will be evident to clarify the update has been successful (Figure 6) Figure 6 NOTE: After the update is conducted, gear selection may not be possible. To wake up the system a bus silence is required, carry out the following steps in the order stated below: • Switch off the ignition • Remove the diagnostic interface from the OBD port • Switch off and remove the battery charger from the vehicle • Close the bonnet and all doors then lock the vehicle • Wait 10 minutes so that the vehicle goes into bus silence • When 10 minutes has elapsed, unlock the vehicle and open the driver’s door • Switch on the ignition • Confirm that gear selection is now possible 12) Clear all DTC’s and conduct any applicable tests Warranty accounting instructions Warranty claim type 110 or 910 Damage number 91 57 Damage type 00 40 LOT codes and times - Bentayga - New GT and New GTC Microphone to replace 91 57 19 50 - 10 TU Interior light to remove and refit 96 20 19 00 - 20 TU Software update 01 51 00 00 – (as per ODIS log maximum of 20 TU) LOT codes and times - New Flying Spur Microphone to replace 91 57 19 50 - 10 TU Interior light to remove and refit 96 20 19 00 - 10 TU Software update 01 51 00 00 – (as per ODIS log maximum of 20 TU) Parts information Part number Description 4M2035711B4PK Microphone Quantity 1