2061173/1

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Infotainment screen goes blank - Connecting to apple CarPlay
Bentley: worldwide (2WBE)
Bentley
2061173/1
EH
Approval
New customer code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> mobile telephone functions, customer portal,
applications -> display of mobile telephone screen (Apple CarPlay) -> media player (Apple CarPlay)
information, navigation, communication, entertainment -> mobile telephone functions, customer portal,
applications -> display of mobile telephone screen (Apple CarPlay)
information, navigation, communication, entertainment -> mobile telephone functions, customer portal,
applications -> display of mobile telephone screen (Apple CarPlay)
functionality -> defective
function sequence
control units, services ->
service not available
control units, services ->
no access
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2021 E
*
*
*
Documents
Document name
master.xml
Position
Technical product information
Infotainment screen goes blank - Connecting to apple CarPlay
Transaction No.: 2061173/1
Customer statement / workshop findings
Infotainment system locks up and displays a blank screen when attempting to connect Apple CarPlay (Figure 1)
Figure 1
Technical background
Should the symptoms be the same as the description within the Customer statement/workshop findings section, the operative must carry out the
instructions within the Measure section of this TPI
Please Note: There are instructions for both Wireless and Wired Connections
Production change
Not applicable
Measure
Wireless connection
1) Pull/drag down the notification status bar from the top of the Infotainment screen (Figure 1)
Figure 1
2) Access the connected devices menu by pressing the Wi-Fi style icon (Figure 2)
Figure 2
3) The connected phone should show in the ‘Bentley Smartphone Interface’ option (Figure 3)
•
Select/Press this option
Figure 3
4) The connected phone should be highlighted in this menu
•
Press/select the applicable phone icon (shown on screen) to temporarily disconnect it from CarPlay (Figure 4 shows the phone in a nonconnected state)
Figure 4
5) After the phone has been disconnected and the pop-up has timed out, press the phone icon again to re-connect
6) Wireless CarPlay should launch automatically at this point. If not, access this via the CarPlay option on the home screen
Wired connection
Disconnect and re-connect the cable - I MPORTANT: This must be done whilst the vehicle is stationary and in a safe location