Circular 96H1

Service Bulletin Details

Public Details for: Circular 96H1

The indicators for the lane assist system may not show up in the instrument panel display due to a missing control module software configuration.

- 2021 - 2020 -

Models from 2021

2021 VOLKSWAGEN ATLAS

2021 VOLKSWAGEN ATLAS CROSS SPORT

Models from 2020

2020 VOLKSWAGEN ATLAS CROSS SPORT

Service Action
Code: 96H1
Subject
Release Date
Affected Vehicles
Lane Assist System Software
November 10, 2020
Country
Beginning
Model Year
Ending
Model Year
Vehicle
USA
USA
CAN
CAN
2021
2020
2021
2020
2021
2021
2021
2020
ATLAS
ATLAS CROSS SPORT
ATLAS
ATLAS CROSS SPORT
Vehicle
Count
1,268
819
17
1
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.
Problem Description
Corrective Action
Code Visibility

Campaign status must show “open.”

If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
The indicators for the lane assist system may not show up in the instrument panel display due
to a missing control module software configuration.
Update lane assist system software configuration.
On or about November 10, 2020, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in November 2020. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2025. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2020
96H1 Page 1 of 10
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
96H1
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
01
LABOR
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
9635 25 99
Time stated on
diagnostic protocol
(up to 40 TU)
Perform lane assist software configuration
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2020
96H1 Page 2 of 10
Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject:
Service Action 96H1 – Lane Assist System Software
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2020-2021 model year Volkswagen vehicles. Our records show that you are the
owner of a vehicle affected by this action.
What is the issue?
The indicators for the lane assist system may not show up in the instrument panel
display due to a missing control module software configuration.
What will we do?
Your authorized Volkswagen dealer will update the lane assist system software
configuration in your vehicle. This work will take about an hour to complete and will be
performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily
workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2025. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2020
96H1 Page 4 of 10
Repair Overview
•
Perform software configuration for the Front
sensor For Driver Assistance System to
address missing driver assist icons in the
instrument cluster.
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Required Tools
Battery Tester/Charger
Diagnostic Tester
- GRX3000VAS-
-VAS6150X/VAS6160X-
(or equivalent)
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2020
96H1 Page 5 of 10
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2020
96H1 Page 6 of 10
Section B – Perform Front Sensor For Driver Assistance System Software Configuration
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.
•
Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2020
96H1 Page 7 of 10
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
NOTE
•
All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.
•
If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.
•
Open the hood.
•
Open the battery cover.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch off all consumers (headlights, heated
seats, climate control, etc.).
•
Connect the VAS6150X/VAS6160X Diagnostic
Tester to the vehicle.
•
Start the ODIS program.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery.
NOTE
Vehicles with Battery Monitoring Control Module
-J367- and/or an EFB Battery:
When connecting the charger to the battery, connect
the positive cable to the positive terminal of the
battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.
•
Confirm that scan tool is communicating with
the diagnostic head by USB .
o
•
If the Bluetooth symbol is shown then disconnect the diagnostic
head from the vehicle and reconnect
the USB cable to the diagnostic head
and then reattach to the vehicle.
Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2020
96H1 Page 8 of 10
•
Once the GFF scan is complete, select
“Special functions” , then highlight
“Ctrl. module software configuration” , then select “Perform test” .
•
Select the option to perform the operation via
“diagnostic address” .
•
Enter diagnostic address 00A5 when
prompted and press “Accept”.
•
Follow the on-screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2020
96H1 Page 9 of 10
•
Exit GFF and send diagnostic protocol online
when prompted.
•
Release the parking brake.
•
Disconnect the VAS tester.
•
Switch off and disconnect the battery charger.
•
Reinstall the battery cover.
Proceed to Section C.
Section C – Campaign Completion Label
•
Fill out and affix Campaign Completion Label,
part number CAMP 010 000, next to the vehicle
emission control information label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2020
96H1 Page 10 of 10