Dealer 96H1

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Service Action 96H1 / Lane Assist System Software
This notice is for: 
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Date:
Issue:
Repair:
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Service Manager
Parts Manager
Service Consultant
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Warranty Administrator
Technicians
November 09, 2020
The indicators for the lane assist system may not show up in the instrument panel display
due to a missing control module software configuration.
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REPAIR AVAILABLE – November 10, 2020 / Update lane assist system software
configuration.
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See ELSA/ServiceNet for complete repair & claiming instructions
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Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.
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Parts Department:
Dealer Principal
General Manager
Sales Managers
No parts needed; software update only.
Affected Vehicles
Country
Beginning
Model Year
Ending
Model Year
Vehicle
Vehicle
Count
USA
USA
CAN
CAN
2021
2020
2021
2020
2021
2021
2021
2020
ATLAS
ATLAS CROSS SPORT
ATLAS
ATLAS CROSS SPORT
1,268
819
17
1
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:
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Schedule owner repairs immediately
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Owner mailing – November 2020
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
96H1_DLR_LAUNCH