A6020452056944_5
Service Bulletin Details
Public Details for: A6020452056944_5
This bulletin contains repair instructions for when the customer sees water drip from the headliner area.
Models from 2021
2021 AUDI E-TRON |
2021 AUDI Q3 |
2021 AUDI Q8 |
Models from 2020
2020 AUDI E-TRON |
2020 AUDI Q3 |
2020 AUDI Q8 |
Models from 2019
2019 AUDI E-TRON |
2019 AUDI Q3 |
2019 AUDI Q8 |
60 Water entry into cabin from the sunroof area 60 20 45 2056944/5 November 3, 2020. Supersedes Technical Service Bulletin Group 60 number 20-44 dated October 7, 2020 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment Audi e-tron Sportback 2020 - 2021 All Not Applicable Q3, Q8, and Audi e-tron quattro 2019 - 2021 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 5 - Revised Service (Modified work procedure) Revised Warranty (Added Labor Operation) 4 10/07/2020 Revised header (Added Audi e-tron Sportback) Revised Warranty (Added Test Drive SRT allowance) 3 05/28/2020 Revised Production Solution (Production solutions implemented) Revised Service (Modified work procedure) Revised Warranty (Added Claim Types) Page 1 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Customer states: They see a water drip from the headliner area (Figure 1). Figure 1. Water intrusion near the headliner. Page 2 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Background One or a combination of the following four possible scenarios may be present. These areas of the sunroof system will need to be inspected as possible root causes. 1. Sunroof drain hose or outlet valve: Visually inspect all 4 sunroof drain hoses and valves for any damage or obstruction (Figure 2). Figure 2. Sunroof drain hose pinched by pillar trim. Page 3 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 2. Roof opening seal: Inspect the entire perimeter of the roof opening seal for any detachment or malformation (Figure 3). Figure 3. Detached and malformed roof opening seal. Page 4 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 3. Glass sunroof panels: Check all adjustment axes of the sunroof glass panels for poor adjustment (Figure 4). Figure 4. Front and rear glass panel adjustment. 4. Unexplained or unduplicated water entry: When the vehicle is exposed to water (rain, car wash, or standing water on the roof panel) either with the vehicle stationary or driving it is possible for water to enter the sunroof frame, breach the normal water drainage channeling, and leak into the cabin area. This is heightened if the sunroof is opened or vented when the vehicle is wet. Page 5 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. This water drip may not appear until after a driving period when the water travels to the underside of the headliner area during the normal course of driving (Figures 5-7). This occurs due to a slow migration of water along the wind deflector hinge arms and water entry into the stowage area for the wind deflector. This stowage area does not provide water drainage away from the vehicle. Figure 5. Front sunroof opening with drainage exposed. Page 6 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 6. Areas of sunroof opening water elimination capabilities. Figure 7. Sunroof water channeling diagram. Page 7 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Production Solution Production solutions have been implemented in production. The instructions that follow are service solutions that, when performed accurately and completely, are effective in stopping water intrusion and helps to avoid unnecessary parts replacements. Service 1. Sunroof drain hose or outlet valve: Ensure that any water in the sunroof frame drainage areas flows freely. Replace any pinched or otherwise obstructed drain hose(s) or valve(s). 2. Roof opening seal: If after inspecting the roof opening seal any detachment, malformation or damage is discovered, replace the sunroof opening seal. 3. Glass sunroof panels: If after all dimensional measurements are made on the sunroof glass panels a problem is found make the necessary adjustments to the sunroof glass panels. 4. Water entry for what appears to be through the sunroof frame: It is not necessary to replace the sunroof frame unless there is damage found (e.g. crack in the drainage structure, hole in the drainage structure). If damage to the sunroof frame is found, clearly mark the area of damage. Sunroof frames replaced for damage will be requested for return to AoA for analysis. If no damage to the sunroof frame structure is found, proceed as follows. Page 8 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 5. Open the front sunroof panel completely and locate the mounting points for the sunroof wind deflector (Figure 8). Figure 8. Locating points for the sunroof wind deflector. 6. There has been a design change to the wind deflector to enhance the water flow and drainage in the event the wind deflector gets wet. Inspect the area of the wind deflector shown (Figure 9). The redesigned wind deflector has small tabs cast into the deflector structure on both sides. If the wind deflector does not have these tabs replace the wind deflector. Make certain that the replacement wind deflector Figure 9. Tabs cast into the redesigned wind deflector. contains these tabs before installation. With the redesigned wind deflector installed, proceed as follows. Page 9 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 7. Using a primer applicator D 009 500 25 (or equivalent) and D 009 401 04 all purpose cleaner (or equivalent) thoroughly clean the area shown (Figure 10). It should be free of Figure 10. Area of sunroof frame to be cleaned. any lubricant or contaminants and completely dry. 8. Cut two 25mm strips of AKL 450 005 05 Butyl adhesive/sealing cord. Firmly press each strip into the groove shown (Figure 11). Both channels shown in the cut away must be completely filled with the butyl cord. Figure 11. Preparation and application of butyl cord. 9. Next, a modification will be made to the sunroof glass panel (Figure 12) by bonding two small pads to the front corners just inside the rubber ‘skirt’. The purpose of this modification is to create a gap between the ‘skirt’ and the sunroof mechanism beside it, and as a result, prevent water from making contact with the sunroof Figure 12. Area of sunroof glass panel to be modified. mechanism and possibly breaching the water channels. Page 10 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 10. Clean the inside surface of the glass panel ‘skirt’ using D 009 401 04 all purpose cleaner (or equivalent) and a clean dry cloth as shown (Figure 13). Figure 13. Area of glass panel ‘skirt’ to be cleaned and dried. 11. Apply D 355 205 A2 Bonding Agent using a primer applicator D 009 500 25 (or equivalent). Allow bonding agent to thoroughly dry (Figure 14). Figure 14. Area of glass panel ‘skirt’ where bonding agent is to be applied. 12. Using 251 201 525 packing cut 2 x 10mm x 10mm pads (Figure 15). Figure 15. Preparing 2 – 10mm x 10mm pads of 251 201 525 packing. 13. Bond each pad to the front areas of the sunroof glass panel ‘skirt’ as shown in figure 15. A cut away drawing is included to illustrate the precise positioning of each pad from the inside (Figure 16). Figure 16. Positioning and application of the 10mm x 10mm pads. Page 11 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 14. Using a 3356 roller tool (or equivalent), apply firm pressure (~50 Nm) to the newly adhered pads to enhance the strength of adhesion (Figure 17). Figure 17. Applying pressure to bonded area with 3356 roller (or equivalent). Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: Check and/or repair or replace sunroof drain hose(s): 6048. Check and/or replace the roof opening seal: 6042. Check and/or adjust the front and / or rear sunroof glass panel: 6039. Perform sunroof frame modifications: 6039. Damage Code: 0050 Page 12 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Labor Operations: Check and, if necessary, repair or replace Use the See SRT with sunroof drain hoses. appropriate labor associated operation(s) operations consistent with the necessary repair Check and, if necessary, replace the roof Use the See SRT with opening seal. appropriate labor associated operation(s) operations consistent with the necessary repair Check and, if necessary, adjust the front Use the See SRT with sunroof glass panel. appropriate labor associated operation(s) operations consistent with the necessary repair Check and, if necessary, adjust the rear Use the See SRT with sunroof glass panel. appropriate labor associated operation(s) operations consistent with the necessary repair Check and, if necessary, replace the sunroof Use the See SRT with wind deflector. appropriate labor associated operation(s) operations consistent with the necessary repair Page 13 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Diagnostic Time: Claim Comment: Perform sunroof frame modifications. 6039 9999 50 TU GFF No allowance 0 TU Road test prior to the service procedure 0121 0002 10 TU Road test after the service procedure 0121 0004 10 TU As per TSB #2056944/5 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity D 00940104 0.2 or equivalent surface preparation solvent (e.g. isopropyl alcohol or adhesion promoter). All Purpose Cleaner Page 14 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. D 355205A2 0.2 Bonding Agent D 00950025 02 (or equivalent) Primer Applicator AKL45000505 0.1 Butyl Adhesive / Sealing Cord Page 15 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 251201525 0.5 Packing 4M8877651 Wind Deflector 01 See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA Tool Number Tool Description 3356 (or equivalent tool) Roller Tool Additional Information All parts and service references provided in this TSB (2056944) are subject to change and/or removal. ©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to Page 16 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 17 of 17 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.