A9120332055591_4
Service Bulletin Details
Public Details for: A9120332055591_4
Models from 2018
| 2018 AUDI A3 |
| 2018 AUDI A4 |
| 2018 AUDI A5 |
| 2018 AUDI A5 CABRIOLET |
| 2018 AUDI Q5 |
| 2018 AUDI Q7 |
| 2018 AUDI RS5 |
| 2018 AUDI S3 |
| 2018 AUDI S4 |
| 2018 AUDI S5 |
| 2018 AUDI SQ5 |
Models from 2017
| 2017 AUDI A3 |
| 2017 AUDI A4 |
| 2017 AUDI Q7 |
| 2017 AUDI S3 |
| 2017 AUDI S4 |
91 MIB2 High: infotainment system sporadically reboots 91 20 33 2055591/4 November 10, 2020. Supersedes Technical Service Bulletin Group 91 number 20-95 dated August 13, 2020 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A5, A5 Cabriolet, A5 Sportback Q5, S5, S5 Sportback, SQ5, RS5, and RS5 Cabriolet 2018 All MIB2 High A3, A3 Cabriolet, A4, A4 allroad, Q7, S3. And S4 2017 - 2018 All MIB2 High Condition REVISION HISTORY Revision Date Purpose 4 - Revised Service (Added info about applicability) 3 08/13/2020 Revised header (Corrected Elsa display issue) 2 04/10/2020 Revised header (Corrected Elsa display issue) Customer states: The MMI screens sporadically become blank and the MMI system reboots. Workshop findings: One or more of the following DTCs may be stored in the Instrument cluster control module, J285 (address word 0017): DTC U10CF00 (Optical data bus for display in instrument cluster sporadic disruption). DTC B13B901 (Video wire for information electronics 1 Electrical error). Or It is also possible that there are no DTCs stored. Page 1 of 4 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Background The software needs to be updated. The optimized software will address a software bug causing the unit to reboot. Production Solution New software introduced into production. Service Required equipment: ODIS Tester. SVM code. MIB2 High Software update on SD Card (See Required Parts and Tools or Download the software from MirrorServer using the SD Creator Program). Time to complete update: Approximately 30-60 minutes (includes 20-50 minutes for the software update and 10 minutes for the SVM work). Service work: Update the MIB2 High infotainment system using either Method 1 or Method 2 according to TSB 2047576: 91 MIB2 High Software Update Instructions (PR Code 7UG) and use SVM code indicated below: Vehicle SD Creator Part number SVM code A4, A5, Q5, and Q7 4M0906961BN MHI2QUS5087 A3 MHI2US5107 4M0906961CB Method 1: Automated update using ODIS Method 2: Manual update due to SVM code or Server issues Note: This update is not applicable to MY18 vehicles produced in or after May 2018! Page 2 of 4 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9196 Damage Code: 0039 Labor Operations: Software Update 0151 0000 According to TSB #2047576 Diagnostic Time: GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Claim Comment: As per TSB #2055591/4 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Vehicle SD Creator Part number Quantity A4, A5, Q5, and Q7 4M0906961BN 01 (Shop supply) A3 4M0906961CB 01 (Shop supply) Additional Information The following Technical Service Bulletin will be necessary to complete this procedure: TSB 2011732, 00 Software Version Management (SVM), operating instructions. TSB 2047576, 91 MIB2 High Software Update Instructions (PR Code 7UG). All part and service references provided in this TSB (2055591) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. Page 3 of 4 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. ©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.