A6920592058923_3

69 Noises from the driver airbag
69 20 59 2058923/3 November 12, 2020. Supersedes Technical Service Bulletin Group 69 number 20-53 dated
June 26, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Audi e-tron
quattro,
Audi e-tron
Sportback
2021
000001 - 000677
Not Applicable
A8
2021
000001 - 002499
Not Applicable
A6, A6
allroad, A7,
S6, and S7
2021
000001 - 06559
Not Applicable
RS 6 Avant,
RS 7
2021
900001 - 900575
Not Applicable
A6, A7, A8,
and Audi etron quattro
2019 - 2020
All
Not Applicable
A6 allroad,
S6, S7, and
Audi e-tron
Sportback
2020
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised header (Added model years)
2
06/26/2020
Revised header (Corrected Elsa display issue)
1
03/16/2020
Initial publication
Customer states:
 Creaking or rattling noises from the driver airbag while driving.
Workshop findings:
 Rattling or creaking noises from the driver airbag while driving with or without steering wheel movements.
 The noise is gone after cross swapping the driver airbag with an airbag from a known good vehicle.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
Driver airbag causes creaking and/or rattling noises while driving. The noises are internal to the driver airbag.
This does not affect the function of the driver airbag.
Production Solution
Optimized driver airbags in vehicle production.
Service
1. Test drive vehicle with the customer to reproduce the creaking or rattling noises from the driver airbag.
2. Holding onto the driver airbag while driving and applying felt tape to the driver airbag does not result in a
permanent improvement.
3. Confirm that the driver airbag is the root cause of the noises by cross swapping it with a driver airbag of a
known good vehicle.
4. If confirmed that the driver airbag is the root cause, replace the driver airbag according to the repair manual.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6958
Damage Code:
0018
Labor Operations:
Driver airbag replacement including cross
swapping and checking
6958 5599
40 TU
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 40
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Claim Comment:
As per TSB #2058923/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See ETKA
Driver airbag
01
Additional Information
All part and service references provided in this TSB (2058923) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.