16U11

Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
April 19, 2016
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
DELIVERY HOLD - Update Prior to Sale 16U11
Certain 2016 Model Year F-150 and Transit Vehicles
Coolant Concentration Adjustment
PROGRAM TERMS
This program will be in effect through April 30, 2017, for vehicles within the new vehicle bumper-tobumper warranty coverage period.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
F-150
2016
Kansas City
February 1, 2016 through February 2, 2016
Transit
2016
Kansas City
February 1, 2016 through February 2, 2016
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the engine coolant to water concentration may be less than
specification. Low coolant concentration could result in reduced cooling system freeze protection,
reduced corrosion resistance, heater and radiator performance degradation, and water pump noise or
leaks.
SERVICE ACTION
Before delivering any of the vehicles involved in this program, dealers are to adjust the cooling system
concentration. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
NOTE: It is not necessary to completely drain and refill the cooling system.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:
Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information
 Copyright 2016 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 1 of 2
DELIVERY HOLD - Update Prior to Sale 16U11
Certain 2016 Model Year F-150 and Transit Vehicles
Coolant Concentration Adjustment
OASIS ACTIVATION
OASIS will be activated on April 19, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 19, 2016.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
Correct affected vehicles identified in OASIS which are brought to your dealership within the
applicable Ford Bumper-to-Bumper warranty coverage period.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:
o Ford vehicles – 3 years or 36,000 miles
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ATTACHMENT I
Page 2 of 2
 Copyright 2016 Ford Motor Company
DELIVERY HOLD - Update Prior to Sale 16U11
Certain 2016 Model Year F-150 and Transit Vehicles
Coolant Concentration Adjustment
CLAIMS PREPARATION AND SUBMISSION
Note: Prepare and submit claims on the ACESII Warranty screen or One Warranty Solution (OWS)
Claim Type 11 rather than the recall screen.
 Enter claims using DWE or One Warranty Solution (OWS).
 Refer to ACESII Manual or One Warranty Solution (OWS) Manual for claims preparation and
submission information.
 Use code information shown below:
o Program Code (DWE) or Sub Code (OWS) – 16U11
o Causal Component – ANTI
o Labor Operation – 16U11B
o Condition Code – 63
o Customer Concern Code – E23
 PROGRAM TERMS: This program will be in effect through April 30, 2017, for vehicles within
the new vehicle bumper-to-bumper warranty coverage period.
 Copyright 2016 Ford Motor Company
ATTACHMENT II
DELIVERY HOLD - Update Prior to Sale 16U11
Certain 2016 Model Year F-150 and Transit Vehicles
Coolant Concentration Adjustment
LABOR ALLOWANCES
Description
Adjust coolant concentration
Labor Operation
Labor Time
16U11B
0.3 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
VC-3-B
Motorcraft® Orange Concentrated Coolant
Order Quantity
1
The DOR/COR number for this program is 51033.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to the current Dealer Price List.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2016 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 1
UPDATE PRIOR TO SALE 16U11
Certain 2016 Model Year F-150 AND TRANSIT Vehicles — coolant
Concentration Adjustment
OVERVIEW
In some of the affected vehicles, the engine coolant to water concentration may be less than specification.
Low coolant concentration could result in reduced cooling system freeze protection, reduced corrosion
resistance, heater and radiator performance degradation, and water pump noise or leaks. Dealers are to
adjust the cooling system concentration.
NOTE: It is not necessary to completely drain and refill the cooling system.
SERVICE PROCEDURE
WARNING: When releasing the cooling system pressure, cover the coolant expansion tank cap 		
		
with a thick cloth.
1. Remove the pressure relief cap.
2. Using fluid suction gun Rotunda Part Number LIN615 or equivalent, remove all coolant from the degas 		
bottle.
3. Using Motorcraft® Orange Concentrated Antifreeze/Coolant VC-3-B, fill the degas bottle to the Max Fill
line.
4. Install the pressure relief cap.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016