060089026Q

Service Bulletin
Bulletin No.:
Date:
06-00-89-026Q
October, 2020
WARRANTY ADMINISTRATION
Subject:
Warranty Administration – Customer Concern Not Duplicated (CCND) Labor Operation
Numbers
Models:
2021 and Prior GM Passenger Cars and Trucks (Except Chevrolet Low Cab Forward
Medium Duty Models)
Attention: This bulletin also applies to any of the above models that may be Export from North
America vehicles.
This bulletin has been revised to add the 2021 Model Year, update information under
Example of Proper Usage for Labor Operations 6629959 and 6639959 and remove the Labor
Time Guide statement at the bottom of the table. Please discard Corporate Bulletin Number
06-00-89-026P.
Below is list of the labor operations and descriptions for
"Customer Concern Not Duplicated/Verified" (CCND)
conditions and guidelines and examples for using them.
For complete policies involving the use of CCND labor
operations, please refer to the GM Service Policies &
Procedures Manual.
Customer Concern
Not Duplicated
Labor Operations
Numbers
Description
Example of Proper Usage
0559929
Air/Wind Noise
Customer states there is a wind noise from the windshield
area. Performed related system verification procedure in
SI with no trouble found and unable to duplicate customer
concern.
0569929
Waterleaks
Customer stated water was leaking from the sunroof
area, followed SI diagnostics for waterleaks and was
unable to duplicate the customer concern.
1049929
Interior Buzz/Squeak/Rattle
Customer states there is a rattle from the driver door
when it is closed. Performed related system verification
procedure in SI with no trouble found and unable to
duplicate customer concern.
2069939
Keyless Entry/Theft Alarm/Memory Seats/
Lighting/Power Windows
Customer states the keyless entry transmitter does not
operate. Performed related system verification procedure
in SI with no trouble found and unable to duplicate
concern.
Copyright 2020 General Motors LLC. All Rights Reserved.
Page 2
October, 2020
Customer Concern
Not Duplicated
Labor Operations
Numbers
Description
2419919
Brakes (Antilock Brake System)
2429919
Brakes (Disc Brakes)
2439919
Brakes (Drum Brakes)
2449919
Brakes (Hydraulic Brakes)
3019959
Driveline/Axle (Front Drive Axle)
3029959
Driveline/Axle (Propeller Shaft)
3039959
Driveline/Axle (Rear Drive Axle)
3049959
Driveline/Axle (Wheel Drive Shafts)
Bulletin No.: 06-00-89-026Q
Example of Proper Usage
Customers states ABS / TCS / Stability Control light
came on, but now it’s off. Scan tool shows history code.
Cleared code, followed system verification with no trouble
found and unable to duplicate concern.
Customers states driveline noise, vibration or intermittent
All Wheel Drive Light On. Followed SI procedures to
identify driveline noise / vibration or cause of the AWD
indicator and unable to duplicate concerns.
3429919
OnStar®
Customer states that OnStar® will not connect to an
advisor. Performed related system verification procedure
in SI with no trouble found and unable to duplicate
concern.
3429969
Entertainment/Radio/Navigation/USB/
Bluetooth
Customer states sound from the rear speakers pops or
distorts. Performed related system verification procedure
in SI with no trouble found and unable to duplicate
concern.
4029929
Engine CCND - Engine Controls and Fuel
Customers states engine light was on with a fuel related
DTC, followed system verification procedure for DTC as
indicated and unable to duplicate the concern.
4039949
Engine Cooling
Customer states engine is overheating. Performed
related system verification procedure in SI with no trouble
found and unable to duplicate concern.
Engine Electrical
Customer states vehicle would not start/crank. Performed
related system verification procedure in SI with no trouble
found and unable to duplicate concern.
Note: Use 4041512 for battery charge & test.
12V Battery / 12V Charging System
Customer states vehicle would not start/crank. Performed
related system verification procedure in SI with no trouble
found and unable to duplicate concern.
Note: Use 4041512 for battery charge & test.
4059959
Exhaust
Customer is not satisfied with exhaust, either a boom,
tone, etc., followed exhaust noise diagnosis with no
trouble found and unable to duplicate concern.
Determined exhaust is no different from other like
vehicles.
4069919
Engine CCND – Engine Mechanical
Customer states engine making abnormal noise or
leaking fluid, followed SI diagnosis for noise or leaks and
was unable to duplicate customer concern.
4429959
HVAC (HVAC - Automatic)
4439959
HVAC (HVAC - Manual)
4049939
4049979
Customer states A/C system not cold enough. Performed
system verification for A/C system. Temperature is found
to be within specifications.
5019989
Hybrid Electronics & Hybrid Charging
Customer states vehicle will not charge at home charging
station, Performed related system verification procedure
in SI with no trouble found and unable to duplicate
concern.
5029989
Hybrid/EV Cooling System Plumbing
Customer states there is a leak from the cooling system,
followed SI diagnosis for leaks and was unable to
duplicate customer concern.
Electronics/Safety/Object Detection
Customer states the Lane Departure Warning Indicator
illuminates when going around a corner. Followed SI
diagnostics for Lane Departure Warning System
Malfunction and was unable to duplicate the customer
concern.
6429919
Bulletin No.: 06-00-89-026Q
Customer Concern
Not Duplicated
Labor Operations
Numbers
October, 2020
Page 3
Description
Example of Proper Usage
Electronics/Airbags
Customer states the keyless entry transmitter does not
operate. Performed related system verification procedure
in SI with no trouble found and unable to duplicate
customer concern.
Driver Monitoring
Customer states that Super Cruise is not engaging as
they would expect or the steering wheel mounted light bar
flashes green too often. Performed Adaptive Cruise
Control Malfunction diagnostics in SI and no trouble
found and unable to duplicate customer concern.
Driver Assistance Systems
Customer states issues with Active Safety related
features including Forward Collision Alert / Lane Keep
Assist / Adaptive Cruise Control / Side Blind Zone Alert /
Viewing Cameras. Performed related system verification
procedure in SI with no trouble found and unable to
duplicate customer concern. This labor code is not
intended to be used for any Passive Safety issues.
6639959
Parking Assistance Systems
Customer states Advanced Park Assist fails to identify
some parking spots or ultrasonic parking sensors fail to
operate properly. Performed related system verification
procedure in SI with no trouble found and unable to
duplicate concern.
7029929
Seat Heating and Cooling/Hardware. Trim
and Upholstery/Power Seat
Customer states the driver front seat heater will not warm
up. Performed related Front Heated Seat Malfunction
procedure in SI with no trouble found and unable to
duplicate customer concern.
7429949
Steering (Power Steering)
7439949
Steering (Steering Linkage)
7449949
Steering (Steering Wheel and Column)
8009929
Suspension (Air Suspension)
6459939
6619959
6629959
8019929
Suspension (Automatic Level Control)
8029929
Suspension (Electronic Suspension Control)
8039929
Suspension (Front Suspension)
8049929
Suspension (Rear Suspension)
8079929
Suspension (Wheel Alignment)
Tire Pressure Monitoring System (TPMS)
8059949
(For Tire and Wheel Concerns See 8069939)
Customer states steering noise / whine when turning at
parking lot speeds at cold temperatures. Followed SI
procedures and was unable to duplicate.
Customer states front suspension noise over bumps.
Followed SI procedures to diagnose front suspension
noise and was unable to duplicate concern.
Customer states pressure value for one tire is not
displayed on DIC. Performed related system verification
procedure in SI with no trouble found and unable to
duplicate concern.
8069939
Tires and Wheels (For Tire Pressure
Monitoring System Concerns See 8059949
Customers states a tire vibration accompanied by a
thumping noise is heard at highway speeds. Road tested
and checked tire balance. Unable to duplicate concerns.
8429939
Transfer Case
Customer states vehicle does switch between 2 and 4
wheel drive, followed SI diagnostics for transfer case and
was unable to duplicate customer concern.
8439919
Manual Transmission-Clutch
Customers states the clutch does not engage properly
when shifting, followed SI procedures for clutch feel and
was unable to duplicate customer concern.
8449929
Manual Transmission
Customs states the vehicle does not shift properly,
followed SI diagnostics for shift problems and was unable
to duplicate the customer concern.
8469959
Automatic transmission
Customer states the vehicle does not shift properly,
followed SI diagnostics for shift problems and was unable
to duplicate the customer concern.
Page 4
October, 2020
Notice: In some cases the subject vehicle may be
operating as intended but not in line with the
expectations of the customer. In cases where the
vehicle is operating as intended but not in line with
customer expectations, service management is
strongly encouraged to submit a Field Product Report
(Product Information Report for Canada). Refer to the
latest version of Corporate Bulletin Number
02-00-89-002 (10-00-89-006 for Canada) for additional
information on how to submit a field product report.
Clarification Regarding Use of CCND Engine
Mechanical
• 4069919 – Engine CCND – Engine Mechanical
Customer reports engine concern. Service
technician collects relevant operating and
environmental conditions from customer during
concern event and attempts to replicate/mitigate
concern. Technician evaluates ECM for any
engine diagnostic trouble codes and follows fault
tree for any identified P-code(s). Technician
investigates any pending Product Information and/
or Product Bulletins that may apply to the
customer concern. Service technician is unable to
•
Bulletin No.: 06-00-89-026Q
reproduce concern, confirms there are no pending
product information bulletins and is unable to
identify a problem with the vehicle. This labor
operation should not be used for a MIL active
complaint or non-engine related issues.
4029929 – Engine CCND – Engine Controls
and Fuel
This labor operation should only be used for
engine malfunction indicator lamp concerns when
the technician is unable to identify a problem and/
or duplicate the concern. An engine diagnostic
trouble code (Pxxxx code) must be identified in the
ECM to use this labor operation. The diagnostic
trouble code(s) should be documented on the
technician copy of the repair order. The service
technician should follow the fault tree for the
identified P-code(s) and investigate any pending
Product Information and/or Product Bulletins that
may apply to those code(s). 4029929 labor
operation should not be used for the P0700 DTC.
P0700 is specific to the transmission system must
be applied to a transmission labor operation.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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