NTB20-085

Classification:
EL20-039
Reference:
Date:
NTB20-085
November 30, 2020
TELEMATICS CONTROL UNIT
RESET AFTER AUTOMATIC COLLISION NOTIFICATION
APPLIED VEHICLES:
2021 Kicks (P15)
2021 Maxima (A36)
2021 Rogue (T33)
2021 Sentra (B18)
2020-2021 Titan/Titan XD (A61)
SERVICE INFORMATION
The Telematics Control Unit (TCU) has the ability to send an automatic collision notification
when the vehicle is involved in an accident. Once an automatic collision notification is
performed, the function becomes disabled. The TCU must be reset to re-enable the
automatic collision notification function.
This bulletin describes how to reset the TCU after an automatic collision notification has
been performed.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized (updated) to the current
date.

All C-III plus software updates (if any) have been installed.
1.
Connect the VI to the vehicle.
2.
Start C-III plus.
3.
Wait for the VI to be recognized.

4.
The serial number will display when the VI is recognized.
Select Diagnosis (One System).
VI is
recognized
Figure 1
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NTB20-085
5.
Select IVC.
Figure 2
6.
Select CGW Information.

If there is a red indicator next to CGW Information (Figure 3), select CGW Open,
follow the B2B portal login instructions (Figure 4), and then proceed to Step 7.

If there is a green indicator next to CGW Information, proceed to Step 7.
Figure 3
Figure 4
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NTB20-085
7.
Select Work support under IVC (Figure 5).
8.
Select Automatic notification prevention lock release and then select Start.
Figure 5
9.
If LOCK is displayed next to “Current status”, select Start.
NOTE: If UNLOCK is displayed next to “Current status”, the TCU does not need to be
reset, select End.
Figure 6
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10.
Select End.
Figure 7
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
November 30, 2020
NTB20-085
DESCRIPTION
Original bulletin published
5/5
NTB20-085